gracepl

Hmm maybe it’s a different problem to mine. Is your theme/child theme overriding any of WooCommerce’s functions? Maybe specific email template overrides for Amazon, Paypal, etc? Have you tried switching to a default (like twenty fifteen) WordPress theme to check if emails send through another theme?

Hey @sydios, I thought it was the latest update of WooCommerce too, because it was a very sudden change – one moment the emails were coming through fine, and then they just stopped sending.

But I was able to fix it with Postman SMTP. Are you sure that you entered in your SMTP email details correctly? Does the test email send ok?

One thing I did find was that once I installed Postman SMTP all order emails were working apart from one which was actually going straight to my spam. I had to log in to my Gmail account to discover that. This was something to do with our server not having a SPF record set.

Sorry to be spamming posts here, but I just checked the Email Log, and sure enough, all the emails that should have been sent through are sitting there saying ‘Sent’.

With no minutes/hrs before the word ‘Ago’. Guessing that should be saying 5 mins ago, etc?

So what’s going on if they’re sitting there but not coming through to either spam box or inbox??

Hey again Postman SMTP, tried installing your plugin, added all the correct SMTP settings, and was able to receive a test email through the plugin (even though it came back with a ‘failed’ notice I received the email in my inbox – go figure?)

However, when I make a test order and try to mark the order as ‘complete’ I receive a whole string of errors:

Warning: assert(): Assertion failed in /public_html/wp-content/plugins/postman-smtp/Postman/Postman-Mail/PostmanMailEngine.php on line 230

Warning: Cannot modify header information - headers already sent by (output started at /public_html/wp-content/plugins/postman-smtp/Postman/Postman-Mail/PostmanMailEngine.php:230) in /public_html/wp-includes/pluggable.php on line 1196

And still no ‘order pending’ email or ‘order complete’ email.

Any ideas?? This is doing my head in now.

Hey Postman SMTP,

No, it’s not a Google email address. The address is the same as the domain the website is hosted on.

I’m waiting for the email password from my client in order to try setting up SMTP mail using your plugin.

In what situation would one use the OAuth 2.0 method? Is that just for Google accounts?

Hi Varktech.

I have used that plugin for previous clients’ sites before. I understand the logic behind it.

But in my current client’s instance, the emails have been working for years, and then suddenly have stopped after updates.

Why should it change all of a sudden? Is it that the server IP is by coincidence no longer seen as trustworthy?

My client’s having the same problem. Thought it could have been other plugins or my theme (Enfold) but I have deactivated other plugins and activated the twenty-fifteen WP theme and I am still having the same problem.

My client receives the notification that a new order has been placed, but a customer does not receive a notice saying that the order is being processed, or that it is complete. I’ve tested various products, with various different email combinations.

This has been happening since we upgrade to WooCommerce 2.3.8

Can anyone help?

Thanks,
Grace

Sorry, just for accuracy’s sake I should mention that the line:

Order allow,deny

Should have ‘allow,deny’ starting with capitals:

Order Allow,Deny

Hey Mickey,

Thanks for that! Works like a charm now.

Cheers!
Grace