graemetw

Just heard back from DAP, who said this:

“Recently a user reported this issue and then updated the ticket with the following…

I had to comment out a line in the BadgeOS triggers.php file and it seems to be working fine now. Just had to make sure the file was saved on the server and caches cleared.

Apparently BadgeOS is doing something at login which conflicts with DAP.

Just commenting the line:

‘wp_login’ => __( ‘Log in to Website’, ‘badgeos’ ),

in includes/triggers.php

This solved the problem for this customer.”

Thanks guys, that worked. So the issue must be with DAP.

Do you have any suggestions as to how I ask them to fix this? Do you guys work together on a fix?

Is there any info from your side I can share with them to help speed this up?

No, once I have DAP running and the Welcome Badge has the Required Step set to Login To Website (1) Time, I can no longer login as WP Admin.

But when I deactivate DAP, I can login as WP Admin. Of course I can’t test this for my customers because DAP creates the login.

Hey, that’s a problem, because the DAP membership plugin is what creates the login. So if I disable DAP, there’s no login anymore, and therefore I can’t test the issue, which happens after login.

Hope you understand that. I have disabled DAP, but then i can’t test because there’s no login to get a badge.

Please advise what to do next?

It seems to work the very first time, they get awarded the badge of login in for the first time, but after that they can’t login. There is loop happening somewhere timing out the redirect to the members area home page.

I think it’s having a clash with our membership plugin (DAP) maybe??

Hi W-Ninjas,

…so I have BadgeOS running successfully on one of my sites…it has LearnDash running and Digital Access Pass membership plugin, and Wordfence and a few others. The theme is Thrive Themes (Ignition).

The Badges are working fine on this site.

Then we cloned the site to create a different membership, and we’re using all the same plugins, but new installs of everything.

Then we tried to access this new membership as a non-Admin, meaning just a normal customer, and when we fill in the logins the browser thinks for a long time and then we get a CLoudFlare 502 error, saying we’re timing out.

So we went to Cloudflare and spent 2 weeks with them troubleshooting. Then we asked our server guys to help out, and nothing worked. We could not get any new members to login.

Then we deactivated plugins one by one. And it turns out that BadgeOS is causing the issue.

This is the stack we use:
BadgeOS
BadgeOS Congratulations Modal Add-On
BadgeOS LearnDash Add-On

And it’s definitely BadgeOS that’s the problem.

We’ve deleted it (my dev took a long time to find everything and delete it) then re-intsalled, but no joy.

But all the settings are the same as the other site which is working.

We also found out thru the logs that the member is actually being logged in (both to DAP and to WP), but they get stuck in this infinite loop trying to get past the login page.

We’ve also spend a LOT of time with DAP troubleshooting this, but they can’t help. They say it’s a BadgeOS issue.

Ahhh… just found something… the only difference in the two sites regarding the Badges, is we’ve added a badge for when the user logs in for the first time…they get a Welcome Badge and some points. This is great for engagement!! But when I delete the Required Steps on the Badge setup and Edit page, the site works fine again!! I can login, no problem.

But when I use these settings on that page and resave it won’t let me login anymore, I get the timeout. See screenshot of settings: https://www.dropbox.com/s/eqppwgx8kwxg3un/Screenshot%202017-11-23%2014.47.21.png?dl=0

So could you please tell us what the settings should be to avoid this?

Hey Otto, I have forwarded your request to Veena at DAP. She’ll be in touch soon.
Thanks again, G

Same. DAP’s superior support has fixed it for me too (temporarily, mind).

Thanks Otto!!

Thank you Samuel Wood! Comments have been forwarded to DAP.

Please can a WordPress person respond…

Your 4.3 update says: “…e-mail notifications will be sent out in the event that an e-mail or password is changed.”

But every time one of my members logs in they are receiving this email “Notice of Password Change”.

And every member (active and inactive) is receiving these emails, more than once, without logging in or changing their password at all.

What’s going on here?? My entire business relies on keeping my members happy so I can’t keep spamming them with these Notice of Password Change emails.

Please help!

JohnBlonn, please contact DAP and let them know it’s happening to you too.

They say it’s purely a WordPress problem. Thanks!

Thanks @mark, increased the server to 128 megs and all working fine now.

Site is here: https://doggydan.com