grahamhopsack

Hi there, just wanted to follow up as it’s now been 7 days. Can anyone check if my ticket is there?

As I said, I don’t have an email confirmation of the ticket so I don’t have a 7-digit code. Are you able to search by email address?

OK thank you.

I can’t find a way to speak to this AI, but I did create a ticket. I haven’t received an email confirmation, though. Are you able to check if it went through?

Hi Shameen. I looked at that tech support page, but Brands is not listed as one of the extensions for selection. Not sure how to make a support ticket. Can you have a look and see if I’m missing anything?

Hi, thanks for your reply. I’ve looked through that guide, and unless I’m missing something, that shows you how to display a brand image. I can’t find a way to display the brand’s actual name.

I found this thread which seemed to be asking the same thing, but the solution did not work: https://www.ads-software.com/support/topic/brand-name-not-showing-single-product-page/

I can’t see any caching plugins installed. The most recent one I installed was the free WordPress one to Woocommerce Products Per Page.

It manifests as the webstore loading as normal, only the product images are gone and replaced by our placeholder one. Then clicking into a product, the option to add to basket is gone, SKU is gone, all data is gone bar the title of the product. No errors appear at all, just blank.

Once, when loading the website, I got a 504 error, but that quickly went away and did not come back. Not sure if related.

When looking through product listing on wp-admin, it looked as if nothing had been filled out for each product. Title was there, but no image and all columns empty. No error showing.

It looks as if WordPress is unable to connect to wherever product info is stored. But pushing it by editing the product pulls it all back. Other images on the website load fine, including product category thumbnails, so it’s not a gallery issue or one with the image files themselves.

Does this give any clues?

Hi Juan, thanks for your reply.

Unfortunately I don’t know the first thing about building shortcode. Would you be able to point me in the right direction?