graichura

Hi WordPress, I am having the same problem here. Using twenty twenty four and menu items and I cannot add new menu items via Appearance > Edit, and then to Patterns > Template parts > Header. It shows the existing menu items, but when you click on the three dots next to any menu item, there is no selection option for add new. Neither is the navigation item locked. This seems to have occurred after your recent updates over the last few months since you introduced the preview mode of each template page. Also, the search window for finding new blocks or to add new menu items, etc is empty. I also tried to setup a new template header as a test and it opens with an empty blocks editor, with no way to add new menu items in it. How can we resolve this?

• This reply was modified 3 months ago by graichura.
• This reply was modified 3 months ago by graichura.

Thanks

Hi @maybellyne,

Okay, so I followed the instructions in your post and saw that the recommendation for ‘additional settings’ setting was opposite to what I had previously selected. So I adjusted it by enabling it to show the categories prefix in the slug and now it seems to to be fixed again.

Hopefully this time round, the problem won’t occur again.

Thanks

Last login: Thu Feb 15 22:03:08 on ttys000

 ~ % curl -I? https://www.smoothmind.com/product/smoothmind-subscription/

HTTP/2 301?

server: nginx

date: Thu, 15 Feb 2024 22:13:42 GMT

content-type: text/html; charset=UTF-8

location: https://www.smoothmind.com/product/smoothmind-subscription/

x-redirect-by: Yoast SEO

x-httpd-modphp: 1

x-cdn-c: static

x-sg-cdn: 1

x-proxy-cache-info: DT:1

host-header: 8441280b0c35cbc1147f8ba998a563a7
?

  

Hi @maybellyne, I spoke too soon. The problem is still occurring, so I followed your instructions about the curl test to see where the problem is coming from. Basically it’s impacting most URLs, so I took the first URL it happened on.

Details of curl test: Last login: Thu Feb 15 22:03:08 on ttys000 @unknown ~ % curl -I? https://www.smoothmind.com/product/smoothmind-subscription/ HTTP/2 301? server: nginx date: Thu, 15 Feb 2024 22:13:42 GMT content-type: text/html; charset=UTF-8 location: https://www.smoothmind.com/product/smoothmind-subscription/ x-redirect-by: Yoast SEO x-httpd-modphp: 1 x-cdn-c: static x-sg-cdn: 1 x-proxy-cache-info: DT:1 host-header: 8441280b0c35cbc1147f8ba998a563a7

Hi, this seems to have been resolved – thanks

Hi @nextendweb_gabor, this seems to have resolved.
Best

Hi @maybellyne,

Thanks for coming back to me, I have been pulling my hair out all day trying to resolve this. It now seems to be working. Just before you messaged me, while I had your plugin deactivated, I made sure the .htaccess was refreshed and re-saved the permalinks. After reading your message, I reactivated your plugin, went to my site, tried to access the links and they now seem to be working again, so you have brought some magic my way ??

Interestingly, I was doing everything in staging before making the site live. This issue only started once I put it into production, so I had no choice but to working on remediating it live unfortunately.

Thanks again for the quick response here!

I think we can mark this off as resolved for now.

Hi Gabor,

It is re-enabled so you can see it.

Please let me know.
Thanks

Hi,
I did some further diagnosis analysis on chrome developer console and it looks like this might be causing the issue in case it helps:

Error: suggestionsSummaryListHeader is not defined

https://pastebin.com/vF36cfHG

Hi Events Calendar team,
I have tried to do some diagnosis in chrome developer console and the it looks like the redirect issue leading crashing could be caused by the following, in case it. helps:

Error: suggestionsSummaryListHeader is not defined

https://pastebin.com/vF36cfHG

Hi (@geraltrivia),

See my responses below:

1. Unconfirmed status after CSS modification: Were you able to confirm that the unconfirmed status was directly related to the CSS modification, or might there be other factors at play?
   
   The unconfirmed status remains present on the backend if the user does not follow the steps outlined below
   
   1.1 Ensure ‘newsletter list’ checkbox is first selected
   
   1.2. Select ‘Subscribed’ or ‘Unsubscribed’ from the ‘Status’ drop-down select field. This field should include a default ‘Select’ option label but it doesn’t. With a ‘Select’ default label, it will make more sense and stop people thinking they are always ‘Subscribed’ which is the default label at moment.
   
   1.3. Finally, click save to confirm (at which point automated message appears saying updated has been saved). 
   
   
2. Changes to the subscriber management shortcode: From your description, it seems there were some changes made that impacted the functionality of being able to switch between “Subscribed” and “Unsubscribed”. Are these changes recent, and do you recall any significant updates or modifications that might have led to this?
   
   I was mistaken, your shortcode still seems to be functioning with the same issues.
   
   
3. Issues with selectable checkbox: You’ve mentioned that the checkbox was not selectable, preventing the user from subscribing or unsubscribing from the list. Could you provide a screenshot of this issue?
   
   The checkbox is selectable, but the default state seems to be selected.  I think it was a CSS issue that prevented it from being selected before.
   
   
4. Incorrect display of user action in history: We would appreciate it if you could share a screenshot or more details on this issue, where all actions in the history list are shown as ‘unsubscribe’ irrespective of the actual action taken by a user.
   
   Yes, the MailPoet Subscribers list when looking at user profile does not show the correct Status changes when a user selects Subscribe. It always show the archive log as an unsubscribe update, even it was a switch to subscribe again.
   
   https://drive.google.com/file/d/1W-tdSVE-XkFX2GQ1He0HyiOP26WG1p3L/view?usp=sharing
   
5. Block working requirements: Could you please provide us with more details or possibly a screenshot when it does not process the subscriber preferences without following the explicitly defined sequence.

As per screenshot here, when followed, the MailPoet Lists ‘View Subcribers’ shows the correct status. However, the MailPoet ’Subscriber Lists’ section still shows the archive of updates list as Unsubscribed each time. It should log if the user changes preference from Unsubscribed to Subscribed there and vice versa but it doesn’t. Please note however, in the actual MailPoet list ‘subscribers’, the status reflects correctly, so there is a disconnect somewhere.

https://drive.google.com/file/d/1ZUMna14SW8yCdVWGvbtQmeY3KMDuvXr8/view?usp=sharing

As an idea, I am using WooCommerce now. If you are able to integrate the subscriber preferences options to subscribe and unsubscribe into the WooCommerce My Account page within the ‘edit-account’ endpoint, this could help enable for a smoother personal dashboard experience. Considering MailPoet i is part of Woo, if I’m not mistaken this could be a great move to improve the customer experience for the end-user.

• This reply was modified 9 months, 3 weeks ago by graichura.
• This reply was modified 9 months, 3 weeks ago by graichura.

Sorry, so after more testing… the block is not working after all. If the user isn’t able to follow this sequence, then it doesn’t process the subscriber preferences correctly:

1. User selects newsletter checkbox of list to unsubscribe or subscribe to
2. User selects unsubscribe or subscribe option
3. User hits save button

This is the only way the block works properly. At the moment, the checkbox is not selectable, which seems to be preventing the correct logging of the user and their respective choice.

Is there any way this can be fixed? Alternatively, could you provide a clearer set of instructions on your knowledge base as to how this can be achieved by using MailPoet API with an associated html form, so that users can choose to be opted-in or out to a newsletter list if they are an existing website member?

Many Thanks

Hi, as an update to my previous message, the mailpoet_manage_subscription shortcode block seems to work now when the user selects either subscribe or unsubscribe from the drop-down menu.

There seem to be two bugs if you can help resolve:

1. From a display perspective, the newsletter is no longer selectable. It just shows the name of the newsletter with an empty white checkbox that cannot be selected.

The good news here however on point 1 is that the user does not need to seem to have to select the checkbox, so it makes it easier to update if they want to switch from subscribed to unsubscribed or vice versa. Furthermore, it correctly shows the status change on the backend admin panel on the MailPoet subscriber profile Status field box.

2. However, on the MailPoet admin backend, when you select a subscriber to review their subscriber history, the list incorrectly shows every update change from the subscriber as an ‘unsubscribe’ action in the history list of actions, even if their last action was to subscribe again.

Hi, further to a recent change you have made to the subscriber management shortcode that forces the newsletter list to be checked, the subscriber management shortcode functionality no longer works.

Previously when the user could select their newsletter list and then choose to unsubscribe or subscribe again, it worked.

Now however, whatever change you have made means that when you change the subscriber status from Unsubscribed to Subscribed, it does not process the change in the wp mailpoet subscriber list in the admin areas to show that they are subscribed. They continue to be shown as Unsubscribed.

Hi Praveen,

I have deactivated the plugin and the logo’s show.

How can I get them showing with the plugin enabled again?

Thanks