graphcomment

Hello Daniel,

You are probably logged with 2 different account between GraphComment into the plugin, and GraphComment admin when you open it up directly into a browser.
Be careful to use the same user.
Go to the admin through the plugin, look in the upper-right corner which user is logged, and you will know.
The GC admin at https://graphcomment.com/admin/ is probably with another user that has not create your website into the plugin.
Let me know,
Best regards,
J.

Hello,
Yes, this time it’s the right one.
It’s fixed, we have found a tricky bug.
Thank you very much for your patience, and sorry for the inconvenience.
Have a great day.
J.

Forgot what I said, there is a problem indeed.
We have to figure it out.
I come back soon with a response.

Hello,
Sometimes comments are attached to WordPress pages that you deleted or renamed. As a result, GraphComment cannot link these comments to the new page of your blog. You have to investigate and try to understand. You can go to the “comments” tab of WordPress and then see at which URL and which unique identifier a comment that does not appear in GraphComment is attached in WordPress. Then go to GraphComment, Moderation tab, find this comment and then see what URL it is linked to with us. You can send us sample URL’s by email to [email protected]
Often it is the WordPress comments database that has been damaged by bugs.
Best,
J.

Hello,
We’ve done a fix tutorial for you.

1 / Go to Extensions menu and ? Edit ? on GraphComment plugin: Select plugin ? GraphComment ? and open the file:
class > controllers > gc_import_controller.class.php

2 / Go to line 67 and add theses 2 lines :

update_option(GcImportService::getOptionsPrefix() . ‘status’, ”);
update_option(GcImportService::getOptionsPrefix() . ‘batch_number’, ”);`

you must have this final result:

if (isset($this->post['gc-import-restart']) && $this->post['gc-import-restart'] == 'true') {
        GcLogger::getLogger()->debug('GcGeneralController::handleOptionForm() - Action: Restart import');

update_option(GcImportService::getOptionsPrefix() . 'status', '');
update_option(GcImportService::getOptionsPrefix() . 'batch_number', '');       
 if (($msg = $gc_import_service->restartImportationInit()) !== true) {
          GcLogger::getLogger()->error('GcGeneralController::handleOptionForm() - Restart import fail');

3/ save modifications
4 / restart import
Best,`

Ok, then the only way is to give us temporary access to your WordPress admin for us to test, because the problem is on the WordPress side, and on our side we are blind. You can send me your credentials at [email protected]

Hello,

We still have no record of your attempt to connect to us for the import. We think this is a problem in your WordPress configuration, probably a firewall or other type of plugin that prevents external requests from leaving.

Please deactivate all your other plugins while you click on the import in our GraphComment plugin. Then if this is successful, of course reactivate all your other plugins.

Hello, we need to identify your website, can you send us your GraphComment ID to [email protected] ? We will fix it ASAP.
Thanks
J.

Hello,

We have tried to fix a problem on our side.
Can you try again to import ?
Maybe disable / Re enable the plugin before.
And active the logs before launching it to get the eventual errors.
Thx,
J.

Hello Prince,

Can you email us to [email protected] with a snapshot, or an URL?
And describe more precisely what’s your problem.
Thank you!
J.

The first thing to do is to temporarily disable all other plugins installed on your WordPress and restart the import. This is to avoid conflicts with some plugins (like firewall or security plugins) that might interfere. If this is successful, then remember to re-enable all your plugins.

If this fails, it is probably corrupted data in your database.

Then start by checking that the logs are enabled in the ‘Plugin settings’ tab of the GraphComment plugin. Then restart the import and after the failure, copy and paste the logs in an email you send us at [email protected].

Hello,

Where exactly, please send a URL.
Give me also your username, send a mail at [email protected]
Best,
J.

Hi,
It is not possible to sync profiles directly from GraphComment to WordPress, but there is a solution for this. We offer in our plugin for WordPress an option (for premium accounts) that allows you to activate WordPress SSO. From that moment, the connection to comment will be done via authentication in WP and suddenly, no need to synchronize, everything remains centralized in WordPress.
Best regards,
J.

Hi,

You have the count notification of new comments directly on the left menu of WP admin.

View post on imgur.com

You can also synchronize your comment with WordPress comment by activating it in the “Plugin settings” > “Sync & Backup” tab of GraphComment plugin. You will then get the notifications into the classic WP notification system right after the sync. (you can set it to every 1 minute for example if your server accept such number of requests per hour )
Best,
J.

Hello,

As a publisher on the Internet and with regard to the RGPD, you are required to keep an IP trace of the authors who have posted a comment on your site. This is a legal requirement in many countries, so that you can keep track of potential infringements so that you can take legal action and protect you if necessary. This information is not shared or sold by GraphComment, you remain the full owner. In addition, these IPs remain anonymous in the sense that we do not ask for the true identity of the users, they use a pseudonym. As an administrator, yes, all the data belongs to you and you are free to dispose of it as you wish. You can retrieve the data at any time via a file export tool, or via our API if you have a premium plan. You can also delete your account and your website at any time in GraphComment admin, which will delete all your data. Users are also owners and masters of their data, they too can themselves at any time delete their account or their profile which contains their data or delete the comments one by one in their history.
I hope I have answered all of your questions.
Best,
J.