I had this exact same problem and contacted support. I was told to add this snippet to my functions.php file and it fixed it.
add_filter('woocommerce_order_query_args', 'th9e_woocommerce_order_query_args', 99);
function th9e_woocommerce_order_query_args($args){
if(isset($_GET['page']) && $_GET['page'] == 'thwecmf_email_customizer'){
$args['type'] = array('shop_order');
}
return $args;
}