Greendroid

Hi @jamesosborne,

thanks for the additional guide for troubelshooting.
I tried the following:

• Logged in with a normal user account in which the Site Kit error shows up
• Verified, that the error still exists
• Logged in with the administrator account (in which SiteKit is setup and shows up without issues) and added the visibility settings of SiteKit with ‘Administrator’. So that not only the normal user group as before, but also other Administrator can see the dashboard.
  Then I changed the user role of the issuing user to ‘Administrator’ to be able to perform your mentioned steps.
• Took a Firefox Incongito Window (I don’t have Chrome) and logged again in with the issuing user (now in role ‘Administrator”) and verified, that the issue with SiteKit is still there.
• Installed the Health-Check plugin and activated it. Then activated the Troubleshoot-Modus.
• Activated the SiteKit plugin
• Unfortunately here the error still exists. I can not open the SiteKit dashboard, the error still shows up.

As I have changed the user role of the issuing user to ‘Administrator’ I doubt that there is something with the user roles, as the administrator has all rights.
Hope this helps!
Kind regards

Hi @jamesosborne,
I just checked the custom dimensions as you have shown in the picture. Here is an appropriate screenshot:
https://imgur.com/a/OxMlVB3

Thanks for your support and kind regards

hi @jamesosborne,

yes the error still exists but I found unfortunately not the time to perform your mentioned steps so far. Will hopefully come to it today/within the next days and update you then. Sorry for the delay…

Kind regards

Hi @jamesosborne,

thanks for your effort. I already have another user with the same view rights (and everything the same to the “problematic user”). This other user can see the SiteKit dashboard without any issues with the default metrices clicked.

Then I changed the metrices a few times to some other statistics and now its also broken for that user…
I am not 100% sure which metrices I chose the last time, but I have in mind, that I chose “Most popular authors by pageviewes” and “Most popular products by pageviews”.

As I was not totally sure, I created a complete new user with the same rights and checked again.
The user was starting with “Most popular products by pageviews”, “Top traffic source”, “Most engaged traffic source”, “Top performing keywords”. At “Most popular products by pageviews” only a “Setup successful: Analytics is gathering data for this metric” was shown.
Then I exchanged the “Top traffic source” by “Most popular authors by pageviews” and with that I broke the dashboard.

So I can somehow confirm, that it is because of the “Most popular authors by pageviews”? Now all users currently have a broken dashboard ??
When I select the “Most popular authors by pageviews” on my admin dashboard it works fine and also shows the most popular author. So only the other users have issues with that metric.

I hope this helps. In general I also do not have any problem in a complete reset of SiteKit. I cannot remember, that it was too much effort to reconfigure it. No worries, if you tell me how to do the full reset I would do.

Thanks and kind regards

PS: I use the plugin “Members” for changings some user rights. Is perhaps SiteKit somehow depending on one important role/access right which the other users do not have?

• This reply was modified 2 weeks, 2 days ago by Greendroid. Reason: Added the PS

Hi @jamesosborne,
I have done so: Disconnected GoogleAnalystics completely from the side, reconnected again, activated all metrices so that they were visible at least once in my admin dashboard. Unfortunately the “problematic user” has still the error.
Interestingly the plugin was somehow saving my settings, so when I reconnected with my google account everything looked like before. The same metrices as before, the same view-only roles assigned, etc…
Is it somehow possible to remove the saved parameters of the plugin?
Thanks and kind regards

Hi @jamesosborne,
Thanks for your quick response.
I created a support ticket via the mentioned form. But here already some more background information:

• The dashboard shows up for my admin account without any issues. Also for another normal-user it shows up properly.
  The “problematic-user”, which has the same rights as the normal-user mentioned before, it shows up properly. The “problematic-user” has changed some metrics, then the issues occurred. Unfornatunately it is not document to which metrics this was changed. Before changing of the metrics it worked flawlessly.
• This happened already some months ago, but only working on that now. So also plugin updates, etc… did not solve the issue.
• Resetting the viewing sharing permissions did also change nothing unfortunately.
• The “problematic-user” just clicks on the SiteKit->Dashboard link on the left side in the WordPress menue. Then the previously mentioned error code block shows up. It is not possible to change the metrics back to some other.

Thanks for your help. If you need anything else just let me know.
Kind regards

Hi @vmarko,

thanks for the confirmation. I will do that.

Kind regards

Hi @vmarko,

thanks again for your help. I have disabled the DatabaseCache and ObjectCache now completely. So in this regards no more files should be created.
Can I now delete the /cache/ folder once, so that all the files are deleted properly? Then I could start from scratch without such amount of files.
I know, this would mean, that once these files are created the first visitor has a lack of performance which would be OK for us.
I have seen, that my provider can activate Zend OPcache for our webpage. Will have a look and perhaps enable that together with the appropriate selection in W3TotalCache.

Thanks again and kind regards

Hi @vmarko,

thanks for your quick help. I configured this plugin once at the beginning after installation a few years ago and have never checked it again. Perhaps I overread the warning message at this point.

But yes, you are right. I was using Disk for Page Cache, Minify, Opcode Cache, Database Cache and Object Cache.
I have disabled the DatabaseCache and Object Cache now completely, as I don’t think that I have an option to use this. I am on a very basic webhosting package I cannot install additional modules on the server.

Are these many files now deleted automatically or can I just delete the “cache” folder via FTP without harming my website?
I have made a page speed check and it seems, that it is not much changed with the disabled caching methods, so the warning seems to be correct for my webpage.

Am I correct, that when I click “Purge all Caches”, that all files on my server are deleted and the complete cache is built-up from scratch? Or do I need a cron job or similar to remove old files frequently?

Thanks and kind regards

Hi @jordesign, thanks for your help.
I tried out to put the mentioned path to the excluded js-files and enabled minify again. Unfortunately then the navigation menue is not showing up again.

The excluding of the JS file is therefore not working or it is not the issuing JS-script file.

Do you have any other idea which file I need to exclude? As I can see there are also some other threads in the forum which mention issues with not displaying navigation menues. Is there a general issue with the theme?

Thanks and kind regards

Hi bekahmcdonald,

thanks for your help. If I set the script URL to plugins/woocommerce I would expect, that all cookies are blocked. Also the cart-hash and the shop-session. I just want to block specific cookies (which are, from my opinion, not necessary/functional).

Do you have also an idea how to block just specific cookies as mentioned above?

Kind regards
Greendroid

Hi WPKube,
I have done the steps you have shown in the following Github page:

https://github.com/stcr/subscribe-to-comments-reloaded/issues/787

That resolved the issue.
Thank you very much and kind regards
Greendroid

Hi Krystian,

thank you very much for the quick fix. I have updated the plugin, now the issue is gone.

Kind regards
Greendroid

Hi Krystian,

thanks for reaching out. If the version gets available in the next few days I will wait until it is available within the WordPress repository and will give you feedback here if the issue is fixed then.

Thanks and kind regards
Greendroid

Hi Krystian,

thanks for your quick response!
Can you please provide this new version via the WordPress unbuild plugin source repository?

Then I can update the plugin as always and check if the issue is resolved.
Thanks and kind regards
Greendroid