gretablue

Update – I’ve found the cause of the redirections. It’s a setting on the SG Security plugin which allows you to disable RSS feeds for security reasons. It was toggled on.

I have the same problem of RSS feed redirecting to home page. It comes up every week on my Ahrefs site audit – and I don’t know how to fix it. I don’t use Yoast.

I’ve tried clearing my cache, deactivating my plugins, testing with a different theme – all the suggestions I was able to find online. To no avail. Are there any other suggestions please?

Just thought I’d say that I’m getting exactly the same errors, despite extensive checking of events by Christian and myself. We’ve exhausted things to check and quite honestly I think the problem is on Pinterest’s side. I’m trying to persuade their support people to investigate it. They’ve fobbed me off 3 times so far but I will persist!

Thank you! I logged into wp-admin and added the latter part of the url you suggested – and it worked! So I’ve submitted the support request now. Unfortunately I forgot to mention the support I’ve had here, sorry. I’m very grateful.

Sure. https://ibb.co/XsjYWZD/

Hi Christian
As stated previously, I can’t see a ‘status’ option.
There are plenty of other WooCommerce options on my sidebar but I don’t see ‘status’.
thanks
Carole

Hi again
The support form is asking for a ‘status report’ which it says is under ‘Woocommerce > status’ on my site. I can’t find anywhere on my site called Woocommerce > status. Can you advise where to find it please?
Thanks

Thanks Christian. The events all work fine, as previously stated, on the Chrome extension. They even work when I launch the test events on Pinterest. But for some reason when I check the tag health status it still shows ‘unhealthy’ – with some blurb about product IDs and currency.

Hi Christian

I chased Pinterest support yesterday and finally received a reply from them today. Much to my amazement they have relented, and approved me as a merchant. No reasons or explanations given. I did not expect that!

So, I have edited my original review and will now turn to trying to sort out my ‘unhealthy’ tag.

Hi Christian

By ‘resale’ does that mean that anyone who doesn’t make or manufacture their own products can’t be included on the Pinterest channel? If that’s true, then I don’t have a hope. All my products are supplied. Apart from the NZ jewellery, my other products are print on demand – the vanilla versions are supplied and I put my own unique designs on them. Even Etsy, a ‘handmade’ marketplace, allows that!

So it all depends on what Pinterest means by ‘resale’. If they’re going to take the absolutist view, then there’s no point in my going any further. So I’ll hold off until I hear any more news from you.

Thanks again for all your advice.

Hi Christian

To answer your first question: in the case of my NZ jewellery, the answer is yes there will be others selling it. For instance, the store you found on Etsy is my supplier! I have tried to use different wording from their descriptions, but for a piece like the bound fish hook pendant for instance, it will be tricky as all the specifications – and the symbolism of the carving – will be the same. Is Pinterest saying that it’s not OK to sell the same product as another store? Or do we simply have to have a minimum % different wording, and what would that be?

No I don’t have another Pinterest account. I do have an Etsy store but completely unrelated to Coconut Lands.

Tag health: thanks for the offer but I would have to pay my host a couple of hundred dollars for a staging site, not something I feel inclined to do.

I understand that you’re not working for Pinterest and I sincerely appreciate all the help and trouble you’re going to on my behalf.

Hi there, no I haven’t checked this – wasn’t aware of it! Just did so and it says the tag is ‘unhealthy’. Yet when I ran some test events and used the Chrome extension helper, all looked fine. Went back to the tag health page afterwards and it still says it’s unhealthy and that there are no events. Even though I’d just created a whole load of events myself. Hmmm.

Hi Christian

If category is optional on Pinterest I wonder why they are including it in their reasons for rejecting me as a merchant?

Anyway – many thanks for your help. My xml file is located at https://coconutlands.com/wp-content/uploads/pinterest-for-woocommerce-0dtl5M.xml

I’ve approached Pinterest support again and will see if I get a response about the product descriptions and categories – and what exactly I’m doing wrong with them. Cheers.

I’ve implemented your suggested fix and it looks good so far, thank you. Let’s hope I can get around the rejections by Pinterest, and actually put the plugin to use!

Thanks for your reply. On your first question, the answer is ‘I don’t know’ – but I’ve noticed lots of other people on the forums stating that they’ve had Pinterest accounts for years which have suddenly become disabled after trying the plugin and being rejected by Pinterest.

However – here’s where I think there may be a link to the plugin, and it’s all to do with those pesky categories. Pinterest’s reason for rejecting me: “Merchant’s product descriptions and categories do not meet requirements” – “…we recommend ensuring that product descriptions are authentic and match the product for sale, and that categories are available on the website.” Well, after rejection number one, I checked through all my product descriptions – which I wrote myself – and they’re all correct. I also spent ages, as mentioned, updating and checking that all my Google categories under the Google, Facebook and Pinterest sections of each product were matching and narrowed to at least 3 levels of description (the latter was a tip from Pinterest and Woo themselves on a video I watched when they launched the plugin). Rejected again, for the same reasons. Would be great if the Plugin required only one single input of categories as this would help avoid any mismatches.

I contacted Pinterest support for advice and asked what ‘categories being available on my website’ actually meant. No reply.

Temporary solution to the plugin conflict – thanks for that, I have implemented it and looks good so far – I’ll keep an eye on my future new posts and make sure it’s working. Although frankly, it’s academic if I can’t get approved for Pinterest shopping as I’ll end up uninstalling the plugin anyway.