gretchen05

I just chose collect payment on delivery. But I have since activated all of the plugins and there have been no coupons generated. It might by our payment gateway, which is Ebiz.

I deactivated all the plugins and left only woocommerce, added a test payment method. No random coupons were generated with an order. I will recheck by reactivating other plugins one at a time.

The coupons are only being generated when orders are placed. We have a activity monitor so we know what all admins are doing on the site. No one has been adding coupons. If we deactivate all plugins except for woocommerce, we can’t place an order because there is no payment processor. So we can’t really test without that since the coupons are being generated with orders.

Yes, there are custom codes used on this site but none that directly affect coupons.

Thank you so much for your help!

The staging site has had the same set up as the live site and no coupons are being generated. But they were generated previously when we were testing orders on that site.
As long as no orders are being placed, no additional coupons are being generated.
Malware scans with my site host are premium. I just did a WordFence scan and everything looks good.
Even when coupons were off, the random coupons were being generated. When I turned it back on, new ones were there.

• This reply was modified 7 months, 1 week ago by gretchen05.
• This reply was modified 7 months, 1 week ago by gretchen05.

@doublezed2 Thank you for your response! I’m sorry for my delayed response. Lots of things going on.
We already have a staging site. I will check with the company to see if they are okay to turn off coupons.

On the staging site there were three random coupons generated. That was before we went live with the production site. No more have been generated since then.

I will begin troubleshooting by turning off plugins. It almost seems like it is being triggered by actual orders but that is just a hypothesis for now.

Hi Rajesh,
Thank you for your help!

Here is the system report: https://gist.github.com/Gretchen5/fa301d27aab4990fc6652f5ffcf47aee

Here are the error logs:
https-woocommerce-com-wp-json-wccom-obw-free-extensions-4-0-extensions-json-2024-08-08
2024-08-08T00:41:39+00:00 Error Empty response in data feed

https-woocommerce-com-wp-json-wccom-marketing-tab-1-3-recommendations-json-2024-08-07
2024-08-07T18:08:52+00:00?ERROR?Error?getting data feed
2024-08-07T18:08:52+00:00?ERROR?WP_Error?Object
[errors] => Array
[0] => cURL?error?28: Operation timed out after 5001 milliseconds with 0 bytes received
[error_data] => Array

Gretchen

Okay, I have created a new topic. Everyone looking to figure out this issue can go here: https://www.ads-software.com/support/topic/coupons-being-auto-generated-without-my-permission-2/#new-topic-0

What was the resolution process for this? The same thing is happening on our site.

Thank you for your response! It was the second resolution process that you mentioned that worked.

This was what I did:

I went to WooCommerce > Settings > Shipping > Shipping Roles (which might have been added there from another plugin).

On the Shipping Roles page, I made sure that all the roles were added to the Flexible Shipping section. Before I did that, the admin role was in there but not the other roles. Once I saved my changes, the Flexible Shipping method I created worked.

Relief!

@catwingz We’re experiencing the same issue. Did you ever find a solution?

You are welcome! Have a great week!

Thank you so much. That worked!

Okay, yeah they did clear their browser cache. Thanks @socialdude!

@corylamleorg I found the problem. There was some disconnect between Codekit and MAMP. The scss file wasn’t compiling. All fixed!

Thanks @corylamleorg for your help! I deactivated Smush and SG Optimizer, but it still didn’t work. But that makes me wonder if I need to reactivate the Duplicator plugin. After I finished migrating the site, I deactivated it.