George S.a11n

Hi @jpib,

Thank you for getting back us and we appreciate your feedback!

Hi there!

It’s a pleasure! We appreciate your response.

We’ll go ahead and mark this ticket now as solved to close it off. You don’t have to reply to this ticket again. If you need help with anything else, feel free to send us another email anytime.

Have an amazing day ahead!

Hi @masterplanweb,

I am reaching out to you regarding an issue that has been causing significant problems for my business. I recently contacted the WooCommerce team via email and the help form concerning a suspended deposit, but I have not received any response from them. This lack of communication is frustrating and has been adversely affecting my business operations.

I’m sorry about your experience with WooCommerce Payments. I can imagine how frustrating it must be not receiving deposits from your sales.

Apologies for the delay in replying to your query, as we are having a high volume of tickets as of late. I have been able to locate the ticket and escalated your issue.

Thank you for your understanding! We’ll be in touch via email.

Hi @birdiesroom,

Thank you for getting back to us!

I think we’ll need to dig into this further and see what may have happened with your WooCommerce Payments and PayPal accounts.

To proceed, please click on the link below to send us an email for each of the issues you’re currently encountering on your site:

https://woocommerce.com/my-account/create-a-ticket/?form=ticket

Thanks!

Hi there,

Thank you for contacting us!

Payement input not showing up for non logged-in users

I understand that the credit card payment method field is inactive on your site when a user is not logged.

After taking a look at your site’s setup, I see that your Astra theme is a bit out of date, could you update it to the latest version 4.1.4 and see how it goes.

If the issue persists after updating your Astra them version, I’d suggest a conflict test on the site by first temporarily switching to the Storefront theme and see if that resolves the issue. For more detailed instructions, check out How to test for plugin and theme conflicts

Let us know how it goes!

• This reply was modified 1 year, 10 months ago by George S.a11n.

Hi there!

Thank you for reaching out to WooCommerce.com Support!

I’m sorry to hear about the issue you’re facing with WooCommerce Payments on your site, and it seems to be affecting other payment gateways on your site as you’re seeing the error message: Credit card form incomplete error.

To allow us to look closely at your current setup and confirm your eligibility for support, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hi @orion1212,

Thank you for the notice! I have now closed this support request in favor of this request.

Enjoy you day!

Hi @asiandoll,

Thank you for reaching out to us!

To disable the processing email that are sent to customers when a new order is placed, please follow the following steps:

1. Go to WooCommerce > Settings > Emails
2. Scroll down a bit and click the Manage button on the right of Processing order.
3. Uncheck the Enable this email notification checkbox. https://d.pr/i/ALqZUp
4. Save changes.

I hope this helps! Let us know how it goes.

Hi Vaughan,

Thank you for reaching out to us!

I understand you have the GPay Buy with GPay button appearing in the 1st column instead of the 2nd column on your checkout page.

To allow us to look closely at your current setup and confirm your eligibility for support, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hi @adri38,

Thanks for updating your WooCommerce database!

Unfortunately, I’m still not able to get past the file upload feature due to the restrictions.

To change the Cart and Checkout shortcodes, please go to:

1. Pages
2. Click Edit link on either of the pages
3. Click the “+” sign and add a Shortcode block if there’s none on the page already. You can search for the keyword “shortcode” in the search field.
4. Copy and paste the shortcodes for the respective pages in the Write shortcode here… text field.
5. Click the Update button to save changes

For Cart: [woocommerce_cart]
For Checkout: [woocommerce_checkout]

When done, please test again and let us know how it goes. If the issue still persists after completing the steps suggested above, please send us a screenshot of the checkout page.
If you don’t already have a screenshot service installed, here is a free option: https://snipboard.io – please follow the instructions on the page, then paste it here in your response.

Hi there!

Thanks for getting in touch with us!

I understand you’re having issues with your Stripe plugin.

To allow us to look closely at your current setup and confirm your eligibility for support, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thanks!

Hi there!

Could you follow the steps below to force-refresh the cache? You would need to do something like:

1. Install and a activate https://www.ads-software.com/plugins/wp-crontrol/
2. Go to Tools -> Cron events.
3. Find wc_admin_daily and run it.

I hope this helps!

Hello @vygon,

Thank you for your response!

> Unfortunately I cannot even submit a ticket even without the report
>
> However, in the meantime please see a copy of the report below

Unfortunately, that’s not the System Status Report of your site. Kindly follow the steps below to access the Status Report.

You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it as part of the ticket.

Please see the attached screenshots for the steps:
1. https://d.pr/i/W0mdq1
2. https://d.pr/i/TUc6H3
3. https://d.pr/i/eEyFri

After copying the status report, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

I hope this helps!

Hi @valentinapaci!

We’re glad you were able to resolve this issue! We appreciate your response.

We’ll go ahead and mark this thread as solved now. If you need help with anything else, feel free to start another thread anytime.