guezs

Thank you. We managed to update the profile and complete the renewal.

Also… when you say “update the renewal order’s meta” , I’m not able to find the meta for the customer id.

After setting the customer id and retry, we are getting this message:

The provided PaymentMethod was previously used with a PaymentIntent without Customer attachment, shared with a connected account without Customer attachment, or was detached from a Customer. It may not be used again. To use a PaymentMethod multiple times, you must attach it to a Customer first.

How can I attach the payment Method? Is this part of the plugin or Stripe?

P.S.: Reading the forum, I placed the Stripe cus_ id in the subscription field manually. Not sure why this was not assigned to the subscription. Would it be the issue? In 11 hours the system will retry and we will see if it works. In the meantime, do you think it could be another issue?

• This reply was modified 10 months ago by guezs.

Hi Eric, we are experiencing the same issue again. The course is not following the order established in the Course Builder order.

We added two lessons to a course and they don’t follow the order.

Could you check if something happened with the navigation?

This is the table:
id | title | course_id | order
14 | Adherencias pélvicas | 9962 | 2
15 | Congestión Venosa Pélvica | 9963 | 3
16 | Neoplasia ováricas y uterinas | 9964 | 4
17 | Enfermedad Pélvica Inflamatoria | 9966 | 6
18 | Test | 9967 | 7
19 | Caso clínico | 9968 | 8
37 | Vulvodinia | 9961 | 1
38 | Síndrome Genitourinario de la Menopausia | 9965 | 5

The order showing in the sidebar is ok.
But from id 37 0(which is now order 1) jumps to id 38, instead of id 14 (order 2)
From id 19 (order 8) jumps to id 37 (nor order 1)
And another weird thing is that id 16 jumps to the end of the course

@ynsrevo I was using the worng URL. Use the one the plugin asks in the documentation. The embed one.

Hope that helps!

Thank you Eric, in a first review it seems to be working well. We’ll be doing a bit more test and will confirm!

Thank you very much.

I’m now watching the database trying to see what’s happening. I see that in the table “stm_lms_curriculum_sections” the column order is ok.

I noticed that the order that the navigation is following is the same as in the id column, not the order column. Could it be possible that the programming for the navigation is taking the id instead of the order?

This is what the table shows and is exactly the order of what’s happening:

id | title | course_id | order

1 | Suelo pélvico | 1002 | 1
2 | Neurofisiología del dolor | 1002 | 2
3 | Papel de la Enfermería | 1002 | 3
4 | Anamnesis en la mujer | 1002 | 4
5 | Promoción de la salud | 1002 | 6
6 | Prevención de la salud | 1002 | 7
7 | Test general del curso | 1002 | 9
8 | Caso clínico | 1002 | 10
35 | Información adicional | 1002 | 8
36 | Anamnesis en el hombre | 1002 | 5

As you can see, sections 8 and 5 have been added later in the creation of the course. In the index they are displayed in the right order (following the column order) but in the navigation, they are following the same order than the id column, not the order column.

Thank you

• This reply was modified 1 year, 4 months ago by guezs.

Hi Eric, we are using the visual course builder (blue button “Edit with Course Builder”). I don’t know if there is a new one after this.

The order in the WordPress view (I guess that’s the old one) and the visual is the same.

Good day.

Thank you for the answer.

I have the essential plugins installed: Master Study LMS, Elementor, Elementor Header and Footer with Master Study theme.

I even deactivated Elementor and left only Master Study Theme and Master Study LMS and it’s still happening. I don’t have any drip content active.

I also deactivated the theme and left only the LMS with the default theme Twenty Twenty Three and same thing.

Navigation from section 8 last lesson heads to section 5 lesson 1 and section 5 last lesson has no next lesson, it seems to be the last one even when it’s correctly ordered as 5 in the index.

Please see the behaviour in the video with all plugins disabled: Link

• This reply was modified 1 year, 4 months ago by guezs.
• This reply was modified 1 year, 4 months ago by guezs.
• This reply was modified 1 year, 4 months ago by guezs.

Adding width: 100% for the body worked.

• This reply was modified 1 year, 5 months ago by guezs.

Thank you!

I tried and it worked on the home and some other frontend pages, although it broke the layout for the inner part of the courses.

I also found that the layers are extended and not showing properly in mobile devices.

I’m using Masterstudy LMS Starter theme with MasterStudy LMS WordPress Plugin in case that you want to try it.

I will work with this for now for the frontend and will see how can I fix the inner part and the mobile. Please let me know if you find a wider solution.

Kindest regards

• This reply was modified 1 year, 5 months ago by guezs.

I found it. Thank you.

Thank you very much. I’ll be looking forward to the fix, as I couldn’t find a workaround on my own either.