guidog77

Thank you George.
I just needed to use the hosts file in my computer to be able to see the new wordpress deisgn while keeping the old website live.

Problem solved, for now ??

I just saw Michael Torbert’s message:

“In reality, we refund with discretion if the customer is actually not using the plugin anymore (sometimes the person is in fact still using it).
Unfortunately, since you’re posting anonymously to a message board, I can’t look up your account and verify anything or help you at all”

I’m not anonymous here. Regardless, the day I contacted you I sent you my full name, website, phone number, everything. Should I write to you again?

I made the claim at Paypal the day this guy told me he has a strict non-refund policy.

After 15 days or so, paypal’s answer was:

“After further review of the claim you filed against Michael Torbert LLC, we have determined the issue you have described or the merchandise or service associated with this transaction is not covered by PayPal Purchase Protection. As a result, this case has been closed and we’re unable to take any further action.”

I don’t mind yearly subscriptions.
I do mind when, without notification, a payment is taken out of my account; and I do mind that when I asked for a refund the day that happend (this is a yearly subscription!) they refuse to return the money. Plain wrong.

It never happened to me before. Ever. It’s ridiculous.

• This reply was modified 7 years, 8 months ago by guidog77.
• This reply was modified 7 years, 8 months ago by guidog77.

“I am an AIOSEO Pack user”

LOL

Dozens of times I got into auto renewal subscriptions from different vendors. And I never had a problem getting my money back when I immediately told them I didn’t want to renew.

It’s an annual subscription! If I didn’t use it not even for a minute after the renewal, what’s the harm in doing the right thing and returning the money?!

This isn’t the nature of a business model. This is bad business. Bad karma for you.

How was he still using the product if he contacted you within 24hs??

He’s right.
You’re stealing.

Even worst.

“PayPal automatically bills each year until the subscription is cancelled.”

To me this is auto payment.

Regardless, being a subscription that lasts for a year, if I told you the payment was done without me knowing about it, why refuse to give it back? You know I can’t use your product if you return the money and cancel my license.
If you don’t want to call this fraud, call it ripoff then.