gurugehk

Hi @sterndata,

Sorry, not “asking” for any priority support here. Just indicated that “priority support” is not that “priority” after all.

Commenting here to follow the thread for any possible solutions, to share similar issue with others who are facing the same and finally, getting support from author or other users.

Thanks.

Hi @abouma123,

Did you get this sorted? I’m having the same issue after the submission. Donation comes through, but the user doesn’t see the thank you message or the receipt on screen, just the spinning wheel. No cache plugins or caching on server or CDNs.

Thanks.

• This reply was modified 3 years, 6 months ago by gurugehk.

Hi @sterndata,

Core plugin is not commercial at all, it’s free and only some add-ons are commercial. Issue is not with the add-ons, but with the core plugin which anybody can download here for free.

So I believe my issues against the core plugin is still valid here as well.

Thanks.

Plus user here with access to priority support for a charity organisation I’m working for. Similar issue after configuring everything and so far no reply from priority support after providing site access. We do not use any caching on our website and there is no way multi-step form is using the separate confirmation page as it is an iframe solution and it’s clearly indicated in documentation it’s gonna use the ‘thank you’ message configured on form configuration instead of the confirmation page.

But unfortunately, after digging bit deeper under the infinite loading overlay, I could see that it loaded the confirmation page behind the loading with all site header and footer again within the page contents. Also I couldn’t find any multi-step form demo on the demo site, so my guess is the plugin is buggy and never tested properly with the multi-step form (at least with the latest version).

Waiting for a reply ASAP as this is critical for my organisation and bit disappointed about the situation even after purchasing the “Plus” version.

• This reply was modified 3 years, 6 months ago by gurugehk.