GusRuss89

Do you have a page url I can view?

Hi LiSynd,

The plugin itself doesn’t have any way of setting the height on a row as that would usually be done by the theme, but you can do that with CSS. Target the row and add min-height: 100vh;.

E.g. where your row id is 39…

#pl-39 .so_video_bg_row {
    min-height: 100vh;
}

Hi warpbubble,

I can’t seem to replicate your issue. What browser are you using?

Thanks,
Angus

Hi Daniel,

If you disable the plugin does the row background color under the theme tab work?

If not, the issue is with the main SiteOrigin plugin and you’ll need to contact their support directly.

Let me know how you go.

Thanks,
Angus

Hi redline707,

Are any of the other color pickers working? E.g. in the theme tab of row options?

If not this must be a SiteOrigin issue.

If you at least get a blank text field for color, you can just enter a hex colour value (E.g. #FF0000). Any colour picker you find online will give you a hex value that you can copy/paste.

Thanks,
Angus

It sounds like the problem is probably with your video file. If you can’t play it by opening the video url in a new tab then the plugin won’t be able to play it either.

If you open the video url in it’s own tab does the video show up in a player?

Hi HammerOz, yes the plugin should work with self-hosted video (but is not made for YouTube).

Do you have a url I can view to help debug your problem?

Thanks,
Angus

Hi Arshiacont,

The plugin is intended for background video, so it assumes you will want audio muted. You can enable audio by hacking the plugin if you want – see this thread: https://html5backgroundvideos.com/background-video-addon-siteorigin-page-builder/#div-comment-612

The player is not Flash, it doesn’t work on mobiles because iOS, Android don’t autoplay video and iOS adds a big play button – not the behaviour you usually want for a background video so we disable on those devices by default and fall back to your background image.

Thanks,
Angus

Hi uponinfinity,

It looks like the space is just part of the Storefront theme. It’s expecting a page title above the video. To remove this depends on how Storefront works, but you may need to duplicate the page.php template, remove the section that outputs the page title and resave as ‘front-page.php’.

Cheers,
Angus

Hi darkedge,

Sorry for the late reply, I haven’t been getting notifications (my fault).

The plugin turns audio off by default for background videos. If you want to disable this functionality you can find the <video> tag in the plugin source and remove the muted attribute.

Thanks,
angus

Thanks @streamworksaudio, I did figure this out eventually by digging through WooCommerce’s source.

My shortcode also needed access to the product sku, so I had to register that as a global in woocommerce_product_file_download_path

add_filter( 'woocommerce_product_file_download_path', 'my_parse_download_link_shortcodes', 10, 3 );
function my_parse_download_link_shortcodes( $file_path, $product, $download_id ) {

	global $product_slug;
	$product_slug = $product->get_sku();

	return $file_path;
}

Then allow shortcodes in the file download path.

add_filter( 'woocommerce_product_file_download_path', 'do_shortcode', 11 );

This allowed me to just use a standardised shortcode [product-download-link] for every product.

Sorry, I’m not sure what you mean @inventivermall

If you need an image background you can just use Visual Composer’s default options.

v3.5.1 seems to have fixed it. Thanks!

Hi Camu,

I don’t really understand your last post:

Apparently SlimStat is not being able to load the browser database from your filesystem. We’ve added some extra tests to our code to make sure everything works as expected.

Do you need me to do anything, or is this just something that will be fixed in the next release?

Thanks,
Angus