guybblue

One final thing – this sort of stuff is frustrating for everyone, but Mike, I really appreciate you getting involved so swiftly. Very reassuring: thank you.

One of the faulty product pages in question is here, by the way:

https://www.rhythmicrobot.com/product/emulator-ii-omi-universe-of-sounds-vol-2

…and the catalogue page on which it should be visible (but isn’t) is here:

https://www.rhythmicrobot.com/keyboard-vault

Normally the “emulator ii” page not only lists in catalogue view (it should be the first item in “Electronic Keys and Synths”), but the page itself has a ton of actual content instead of just a title bar – like any of the other products you can click through to from the catalogue page. But as things stand the page (and another like it) has vanished, and navigating to it directly reveals that it’s broken.

FWIW, I read elsewhere about people having issues with downloadable files that either have several parts or products which when bought allow the user to download several files. That’s the case with both these products, but none of the others. I wonder if it’s a contributing element? Each of the two “missing” products, when bought, gives the customer access to 11 downloadable files as a result. Might this somehow be a factor?

I’ve run the faulty pages with the Javascript console enabled, and there are no errors there. The missing product pages are missing completely from the WooCommerce catalogue, but I am able to navigate to them directly (by typing in their URL manually)… at which point they fail to load properly. But there’s no error displayed. :-S

Hi Mike,
Where exactly do I find the javascript console?

Regarding the admin issues, it’s likely related to this: https://www.ads-software.com/support/topic/3-0-error-option-ajax-is-not-allowed-for-select2/

Hi Mike,
I think you’re right about the ajax issue being the cause of several of the problems I’m hitting. But it doesn’t seem to be a plugin conflict (ie, with a plugin running the older version of select2) since I’ve been through all the plugins disabling them to no avail.

If it’s a THEME issue, then I’m really in trouble. My site uses a custom theme. I don’t have the programming chops to try to edit or adjust it myself. Is there some way to make the version of select2 switchable, to protect those of us with custom themes? Or some other way out of this?! I don’t want to have to spend $700 in web development fees to have the theme rewritten unless I have to! ??

I did take a look, but it only rolls back plugins that are on the main WP.org register. Since several of the WooCommerce extensions aren’t there, it can’t help me sort them out ??

Sadly, no. In fact, since I posted the original query, a further bug has occurred, which is that now the order confirmation emails that go out to customers are not being generated either. We sell downloadable software, and customers can still access it from the checkout page once they’ve paid; but the usual email confirming their purchase and giving them their download link is no longer being sent, despite the options for this all being set properly in WooCommerce.

Judging by the support forums, this is a very erratic update. Let’s hope they go through it with a fine-tooth comb and sort some of these issues as soon as possible. I did try to walk my installation back to 2.6.14, but (dammit!) I’d obediently upgraded several WC extensions in the meantime, none of which would then work with the older version; so I’m back on 3.0.0 and hating it. My bad. Next time I’ll wait a lot longer before hitting that button…!

We’re using WooCommerce with PayPal integrated, and at the moment no order confirmation emails are coming through at all. Customers are getting the necessary download links, and the PayPal email confirmations are coming through okay, but the usual WooCommerce confirmations have disappeared entirely since the update to 3.0.0.

Okay, Christina, will do. Thank you.

Hi Christina,

Thanks for getting in touch. Can you confirm whether the backups are actually taking place safely despite this error? Or is it rendering the whole backup process pointless?

Do the developers ever respond to these forums?

No, not resolved, and absolutely no contact or response from the developers :-S