Guy Chapman

Just to be sure, I double-checked with my host to see if they could identify a reason for the 503s at their end…

I do not see any account-related problems that could be causing this. No connections to external hosts are being blocked from our end and the resource limits for your VPS have not been reached.

Hi Saif, @babylon1999,

Sorry, just realised I misread your previous comment…

you can’t just access them on a browser without authenticating with your API keys

… so the 401 errors are just a misdirection as I’m looking at them in the browser. Then this leaves us with the 503s from the server that are only for WooCommerce related links, so same question stands I guess, is there someone in WC team who may be able to help trace this?

Cheers,
Guy

Hi Saif, @babylon1999,

Yes, frustrating but most interactions have helped at least eliminate possible causes and in some cases improve performance a little.

The same original issues remain, slow page loads and browser console errors with ‘…/wp-json/wc-…’ in the path.

The server returns what is probably a generic 503 but I suspect that is in response to the 401 returned by WC (visible when running some of those json links in the browser…

{"code":"woocommerce_rest_cannot_view","message":"Sorry, you cannot list resources.","data":{"status":401}}

I’ll raise something with Elementor but working towards that. Started with Infrastructure, then the theme company, now Woo, next Elementor…

I’ve tried different PHP versions on the test instance that has the error out of the box on a vanilla installation. I’m on 8.1 and going up to 8.2 or down through various versions all return the same error results.

I’d be interested to know if you have anyone who can dig into the source of the 401 errors from json/rest.

Cheers,
Guy

• This reply was modified 1 year, 3 months ago by Guy Chapman.

Hi Pepe,

No thanks, I’d rather get the broken free Woo working than move to a paid option. Thanks anyway but that doesn’t really address the issues discussed in this thread.

Hi Shameem,

Thanks for that information, I’ve gone through it and tried those suggestions, notes below…

Re the 503 errors in the browser console, I’ve checked server logs and performance at the time of loading the Woo pages and there is nothing logged. Other areas of the solution are working correctly (although slow, which is what this ticket is about). I’ve recently upgraded the hosting to move off shared infra onto VPS. These errors reported in the browser console are all Woo-specific too, not across other functions.

Checked the user role but it’s a single admin user site. Same one that installed and configured everything so I don’t think there is anything I can modify there either.

I enabled HPOS and re-tested but stil get the same errors and poor page load times.

I’ve moved WP on the test site to root but still get the errors.

and finally, on the plugin testing, I’ve gone through numerous rounds of that across Production, Staging and Test with various combinations of plugins and themes on and off. Everything points back to Elementor being bloated but it functions until WooCommerce is enabled, then the page load time degrades by another 30-60 seconds and Elementor pages fail to load. I suspect Elementor is just the canary-in-the-coalmine, as it’s so bloated, it’s probably the first thing to reveal the failures.

… so still a bit stuck, and not even sure the browser console errors in Woo relate to the poor performance, there could be a couple of things going on here. Open to any other ideas though,

Despite all that, still interested to work out what is causing the 401’s though, even if it doesn’t resolve the performance issue there’s something in there that needs fixing.

Thanks,
Guy

• This reply was modified 1 year, 3 months ago by Guy Chapman.
• This reply was modified 1 year, 3 months ago by Guy Chapman.

Hi Roxy,

Looking at some of the errors in the previous snipboard image, and trying some of the urls in them, I get the following if it is of any use. Listed for three of them is the Console error, the error from opening the url in the browser, and the text on result page when visiting that url.

So the console error shows a server 503 not available and json has a status of 401 not authorised.

[Error] Failed to load resource: the server responded with a status of 503 () (low-in-stock, line 0)
https://guychapman.net/wp-json/wc-analytics/products/low-in-stock?page=1&per_page=1&low_in_stock=true&status=publish&_fields%5B0%5D=id&_locale=user
{"code":"woocommerce_rest_cannot_view","message":"Sorry, you cannot list resources.","data":{"status":401}}

[Error] Failed to load resource: the server responded with a status of 503 () (reviews, line 0)
https://guychapman.net/wp-json/wc-analytics/products/reviews?page=1&per_page=1&status=hold&_embed=1&_fields%5B0%5D=id&_locale=user
{"code":"woocommerce_rest_cannot_view","message":"Sorry, you cannot list resources.","data":{"status":401}}

[Error] Failed to load resource: the server responded with a status of 503 () (orders, line 0)
https://guychapman.net/wp-json/wc-analytics/orders?page=1&per_page=1&status%5B0%5D=processing&status%5B1%5D=on-hold&_fields%5B0%5D=id&_locale=user
{"code":"woocommerce_rest_cannot_view","message":"Sorry, you cannot list resources.","data":{"status":401}}

Also, you asked if the issue happens in a separate browser and yes it is in macOS Safari and Firefox and in Safari private browsing. No browser extensions enabled.

Cheers,
Guy

• This reply was modified 1 year, 3 months ago by Guy Chapman.
• This reply was modified 1 year, 3 months ago by Guy Chapman.

Hi Roxy,

Thanks again for taking the time to help with this.

I’ve tested a few things but the short story is, the page load time has improved a little but the errors are all still there.

I have Test, Staging and Production instances running.

Test is a fresh installation with no new content and just the minimum WP, Theme, WC setup. On this, after deleting WC the page load times improve (but as there is no content it’s not the real test of this), with WC re-installed the purple-triangle errors are there immediately.

On Staging, there is a full replica of production content and settings are almost identical, the same thing happens, delete all WC and related plugins, page load time improves (Elementor edit page goes from around 70-90 seconds down to perhaps 30-40, so still not good).

Production, same results as Staging (on Bridge and Twenty Twenty-Three Themes).

While doing this test, in production, I deleted WooCommerce, WooCommerce Payments, WooCommere Shipping and Tax, WooCommerce Square, Jetpack, Jetpack Without Promotions. When reinstating things, I have only put back WooCommerce and WooCommerce Square as I have an account with Square. It was an opportunity to remove the WC Payments and therefore the Jetpack bloat. It hasn’t fixed anything, perhaps page load times have improved a bit, but glad to be rid of all that extra clutter.

…so, yes there are errors in the browser console https://snipboard.io/pkDvem.jpg

Do you think it may be a wp installation location issue? guychapman.net/wp/ is where it is located but those links in the errors don’t have that path. Also, lots of chatter about similar issues in here https://github.com/woocommerce/woocommerce-admin/issues/3943 but unresolved.

Cheers,
Guy

• This reply was modified 1 year, 3 months ago by Guy Chapman.

https://snipboard.io/JCQ8Xi.jpg

https://snipboard.io/k7MrYF.jpg

https://snipboard.io/Ka4oGq.jpg

fatal-errors-2023-08-10

2023-08-10T12:43:07+00:00 CRITICAL Uncaught ArgumentCountError: Too few arguments to function WC_REST_Payments_Settings_Controller::__construct(), 2 passed in /home/www/guychapman-prd/public/webroot/wp/wp-content/plugins/woocommerce-payments/includes/class-wc-payments.php on line 994 and exactly 3 expected in /home/www/guychapman-prd/public/webroot/wp/wp-content/plugins/woocommerce-payments/includes/admin/class-wc-rest-payments-settings-controller.php:46 Stack trace: #0 /home/www/guychapman-prd/public/webroot/wp/wp-content/plugins/woocommerce-payments/includes/class-wc-payments.php(994): WC_REST_Payments_Settings_Controller->__construct() #1 /home/www/guychapman-prd/public/webroot/wp/wp-includes/class-wp-hook.php(310): WC_Payments::init_rest_api() #2 /home/www/guychapman-prd/public/webroot/wp/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters() #3 /home/www/guychapman-prd/public/webroot/wp/wp-includes/plugin.php(517): WP_Hook->do_action() #4 /home/www/guychapman-prd/public/webroot/wp/wp-includes/rest-api.php(587): do_action() #5 /home/www/guychapman-prd/public/webroot/wp/wp-includes/rest-api.php(545): rest_get_server() #6 /home/www/guychapman-prd/public/webroot/wp/wp-includes/rest-api.php(2911): rest_do_request() #7 [internal function]: rest_preload_api_request() #8 /home/www/guychapman-prd/public/webroot/wp/wp-content/plugins/woocommerce/src/Internal/Admin/Settings.php(146): array_reduce() #9 /home/www/guychapman-prd/public/webroot/wp/wp-includes/class-wp-hook.php(310): Automattic\WooCommerce\Internal\Admin\Settings->add_component_settings() #10 /home/www/guychapman-prd/public/webroot/wp/wp-includes/plugin.php(205): WP_Hook->apply_filters() #11 /home/www/guychapman-prd/public/webroot/wp/wp-content/plugins/woocommerce/src/Internal/Admin/WCAdminSharedSettings.php(61): apply_filters() #12 /home/www/guychapman-prd/public/webroot/wp/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/Assets/AssetDataRegistry.php(267): Automattic\WooCommerce\Internal\Admin\WCAdminSharedSettings->Automattic\WooCommerce\Internal\Admin\{closure}() #13 /home/www/guychapman-prd/public/webroot/wp/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/Assets/AssetDataRegistry.php(368): Automattic\WooCommerce\Blocks\Assets\AssetDataRegistry->execute_lazy_data() #14 /home/www/guychapman-prd/public/webroot/wp/wp-includes/class-wp-hook.php(310): Automattic\WooCommerce\Blocks\Assets\AssetDataRegistry->enqueue_asset_data() #15 /home/www/guychapman-prd/public/webroot/wp/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters() #16 /home/www/guychapman-prd/public/webroot/wp/wp-includes/plugin.php(517): WP_Hook->do_action() #17 /home/www/guychapman-prd/public/webroot/wp/wp-admin/includes/template.php(2216): do_action() #18 /home/www/guychapman-prd/public/webroot/wp/wp-admin/update.php(53): iframe_footer() #19 {main} thrown in /home/www/guychapman-prd/public/webroot/wp/wp-content/plugins/woocommerce-payments/includes/admin/class-wc-rest-payments-settings-controller.php on line 46

Thanks for picking this up @beautyofcode system report below, additional info to follow. Cheers, Guy

`
### WordPress Environment ###

WordPress address (URL): https://guychapman.net/wp
Site address (URL): https://guychapman.net
WC Version: 8.0.2
REST API Version: ? 8.0.2
WC Blocks Version: ? 10.6.5
Action Scheduler Version: ? 3.6.1
Log Directory Writable: ?
WP Version: 6.3
WP Multisite: –
WP Memory Limit: 640 MB
WP Debug Mode: –
WP Cron: –
Language: en_AU
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 8.1.19
PHP Post Max Size: 512 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 8.0.30
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

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WC Database Prefix: wp_
Total Database Size: 58.60MB
Database Data Size: 50.57MB
Database Index Size: 8.03MB
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### Post Type Counts ###

attachment: 593
custom_css: 3
customize_changeset: 2
elementor_library: 1
jetpack-portfolio: 8
mailpoet_page: 1
mgmlp_media_folder: 4
nav_menu_item: 50
page: 20
post: 166
product: 36
revision: 21
wp_global_styles: 1
wp_navigation: 1
wp_template: 3
wpcode: 44

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (30) ###

Query Monitor: by John Blackbourn – 3.13.1
Admin Menu Editor: by Janis Elsts – 1.11.1
Bridge Core: by Qode – 3.0.9
Database Cleaner: Clean, Optimize & Repair: by Jordy Meow – 0.9.4
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Jetpack Without Promotions: by required – 1.2.0
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Jetpack: by Automattic – 12.4
MailPoet: by MailPoet – 4.24.0
Media Cleaner: by Jordy Meow – 6.6.5
Media File Renamer: Rename Files (Manual, Auto & AI): by Jordy Meow – 5.6.6
Qi Addons For Elementor: by Qode Interactive – 1.6.3
Qi Blocks: by Qode Interactive – 1.2.2
Real Media Library: by devowl.io – 4.21.6
Real Physical Media: by devowl.io – 1.5.51
Server IP & Memory Usage Display: by Apasionados
Apasionados del Marketing – 2.1.0

Simple Local Avatars: by 10up – 2.7.5
Easy Updates Manager: by Easy Updates Manager Team – 9.0.17
Category Order and Taxonomy Terms Order: by Nsp-Code – 1.7.9
W3 Total Cache: by BoldGrid – 2.4.1
WebP Express: by Bj?rn Rosell – 0.25.6
WooCommerce Payments: by Automattic – 6.3.1
WooCommerce Shipping & Tax: by WooCommerce – 2.3.2
WooCommerce Square: by WooCommerce – 4.1.0
WooCommerce: by Automattic – 8.0.2
Wordfence Security: by Wordfence – 7.10.3
Yoast SEO: by Team Yoast – 20.13
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.8


### Inactive Plugins (6) ###

Envato Market: by Envato – 2.0.10
IndexNow: by Mikhail Kobzarev – 2.5.5
Slider Revolution: by ThemePunch – 6.6.14
What The File: by Never5 – 1.6.0
WP Crontrol: by John Blackbourn & crontributors – 1.15.3
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
db.php: Query Monitor Database Class (Drop-in)
object-cache.php: object-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Shop base: #515 - /shop/
Cart: #516 - /cart/
Checkout: #517 - /checkout/
My account: #518 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Bridge Child
Version: 1.0.0
Author URL: https://www.qodethemes.com/
Child Theme: ?
Parent Theme Name: Bridge
Parent Theme Version: 29.7
Parent Theme Author URL: https://qodeinteractive.com/
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides: bridge/woocommerce/cart/cart-empty.php
bridge/woocommerce/cart/cart-shipping.php
bridge/woocommerce/cart/cart-totals.php
bridge/woocommerce/cart/cart.php version 7.8.0 is out of date. The core version is 7.9.0
bridge/woocommerce/cart/shipping-calculator.php
bridge/woocommerce/checkout/form-coupon.php
bridge/woocommerce/checkout/thankyou.php
bridge/woocommerce/content-product.php
bridge/woocommerce/content-single-product.php
bridge/woocommerce/global/form-login.php
bridge/woocommerce/global/quantity-input.php
bridge/woocommerce/loop/add-to-cart.php
bridge/woocommerce/loop/loop-start.php
bridge/woocommerce/loop/pagination.php
bridge/woocommerce/loop/rating.php
bridge/woocommerce/loop/result-count.php
bridge/woocommerce/loop/sale-flash.php
bridge/woocommerce/myaccount/form-login.php
bridge/woocommerce/myaccount/form-lost-password.php
bridge/woocommerce/myaccount/my-address.php
bridge/woocommerce/myaccount/my-orders.php
bridge/woocommerce/single-product/add-to-cart/external.php
bridge/woocommerce/single-product/add-to-cart/grouped.php
bridge/woocommerce/single-product/add-to-cart/simple.php
bridge/woocommerce/single-product/add-to-cart/variable.php
bridge/woocommerce/single-product/related.php
bridge/woocommerce/single-product/sale-flash.php
bridge/woocommerce/single-product/tabs/additional-information.php
bridge/woocommerce/single-product/tabs/description.php
bridge/woocommerce/single-product/tabs/tabs.php
bridge/woocommerce/single-product/up-sells.php

Outdated Templates: ?
					
					
						Learn how to update

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-08-17 06:10:21 +10:00
Options: ?
Notes: 30
Onboarding: completed

### WooCommerce Payments ###

Version: 6.3.1
Connected to WPCOM: Yes
Blog ID: 206036845
Account ID: acct_1Kuyvj2HmwPRAUvf

### MailPoet ###

Sending Method: MailPoet
Send all site's emails with: Default WordPress sending method
Task Scheduler method: Action Scheduler
Cron ping URL: https://guychapman.net?mailpoet_router&endpoint=cron_daemon&action=ping

### Action Scheduler ###

Cancelled: 1
Oldest: 2023-07-24 05:56:01 +0000
Newest: 2023-07-24 05:56:01 +0000

Complete: 6,926
Oldest: 2023-07-17 01:48:07 +0000
Newest: 2023-08-17 01:47:02 +0000

Failed: 34
Oldest: 2023-07-18 04:45:16 +0000
Newest: 2023-08-15 07:47:30 +0000

Pending: 4
Oldest: 2023-08-17 01:49:02 +0000
Newest: 2023-08-23 04:09:17 +0000


### Status report information ###

Generated at: 2023-08-17 11:47:17 +10:00
`

Hi @farreldebo I’m having a similar issue with Elementor and WooCommerce so just wondering if you have any more info on what was done to resolve this for you, Cheers, Guy