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Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Your payment information is incompleteHi!
Thank you for coming back! Sharing some more information
On the products. There is already a single use product (with the name 1 Time Box which is for €40.99). Also, though the other product says ‘Subscription Box’ there is no subscription that we have set-up so far, neither in WooCommerce nor in Stripe.
As am FYI we tried activating WooCommerce Payments – and here iDeal does work. Also in Test Mode iDeal works and the payment goes through. This would suggest the issue is not with the product / store set-up. Happy to be corrected or if something specific that needs to be changed, if it means iDeal will work with the Stripe plug-in.
On the information you requested. The system status report:
WordPress Environment<br><br>WordPress address (URL): https://www.glutenx.eu<br>Site address (URL): https://www.glutenx.eu<br>WC Version: 9.3.3<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.1<br>Log Directory Writable: ?<br>WP Version: 6.6.2<br>WP Multisite: ?<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_GB<br>External object cache: – Server Environment<br><br>Server Info: Apache<br>PHP Version: 8.3.9<br>PHP Post Max Size: 130 MB<br>PHP Time Limit: 165<br>PHP Max Input Vars: 16000<br>cURL Version: 7.64.0<br>OpenSSL/1.1.1n<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.39-30<br>Max Upload Size: 1 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database<br><br>WC Database Version: 9.3.3<br>WC Database Prefix: mod543_<br>Total Database Size: 17.98MB<br>Database Data Size: 14.91MB<br>Database Index Size: 3.07MB<br>mod543_woocommerce_sessions: Data: 0.14MB + Index: 0.02MB + Engine InnoDB<br>mod543_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>mod543_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>mod543_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>mod543_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>mod543_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>mod543_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>mod543_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>mod543_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>mod543_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>mod543_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>mod543_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>mod543_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>mod543_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>mod543_2_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>mod543_2_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>mod543_2_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>mod543_2_options: Data: 0.11MB + Index: 0.03MB + Engine InnoDB<br>mod543_2_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>mod543_2_posts: Data: 0.05MB + Index: 0.06MB + Engine InnoDB<br>mod543_2_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>mod543_2_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>mod543_2_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>mod543_2_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>mod543_actionscheduler_actions: Data: 0.11MB + Index: 0.14MB + Engine InnoDB<br>mod543_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>mod543_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>mod543_actionscheduler_logs: Data: 0.09MB + Index: 0.06MB + Engine InnoDB<br>mod543_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>mod543_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>mod543_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>mod543_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>mod543_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>mod543_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>mod543_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>mod543_options: Data: 4.06MB + Index: 0.14MB + Engine InnoDB<br>mod543_postmeta: Data: 0.36MB + Index: 0.11MB + Engine InnoDB<br>mod543_posts: Data: 5.39MB + Index: 0.09MB + Engine InnoDB<br>mod543_registration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>mod543_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>mod543_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>mod543_sitemeta: Data: 3.02MB + Index: 0.03MB + Engine InnoDB<br>mod543_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>mod543_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>mod543_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>mod543_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>mod543_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>mod543_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>mod543_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB<br>mod543_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>mod543_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>mod543_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>mod543_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>mod543_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>mod543_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>mod543_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>mod543_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>mod543_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>mod543_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>mod543_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>mod543_wc_orders_meta: Data: 0.06MB + Index: 0.11MB + Engine InnoDB<br>mod543_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>mod543_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>mod543_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>mod543_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>mod543_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>mod543_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>mod543_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>mod543_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>mod543_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>mod543_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>mod543_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>mod543_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>mod543_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>mod543_yoast_indexable: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>mod543_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>mod543_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>mod543_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>mod543_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB Post Type Counts<br><br>attachment: 38<br>custom_css: 1<br>customize_changeset: 4<br>et_body_layout: 3<br>et_footer_layout: 2<br>et_header_layout: 2<br>et_pb_layout: 70<br>et_template: 12<br>et_theme_builder: 3<br>nav_menu_item: 5<br>page: 11<br>post: 2<br>product: 3<br>revision: 221<br>shop_coupon: 7<br>shop_order_placehold: 31<br>wp_font_face: 33<br>wp_font_family: 12<br>wp_global_styles: 2 Security<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (5)<br><br>WooCommerce Stripe Gateway: by Stripe – 8.8.2<br>WooPayments: by WooCommerce – 8.4.0<br>WooCommerce: by Automattic – 9.3.3<br>Yoast SEO: by Team Yoast – 23.8<br>WP Mail SMTP: by WP Mail SMTP – 4.2.0 Inactive Plugins (2)<br><br>Mollie Payments for WooCommerce: by Mollie – 7.8.2<br>WPForms Lite: by WPForms – 1.9.2.1 Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: EUR (€)<br>Currency Position: right_space<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 569 KB WC Pages<br><br>Shop base: #26 - /shop/<br>Basket: #27 - /basket/ - Contains the woocommerce/cart block<br>Checkout: #28 - /checkout/ - Contains the woocommerce/checkout block<br>My account: #29 - /my-account/<br>Terms and conditions: ? Page not set Theme<br><br>Name: Divi Child<br>Version: 4.14.4<br>Author URL: https://www.elegantthemes.com<br>Child Theme: ?<br>Parent Theme Name: Divi<br>Parent Theme Version: 4.27.2<br>Parent Theme Author URL: https://www.elegantthemes.com<br>WooCommerce Support: ? Templates<br><br>Overrides: – WooPayments<br><br>Version: 8.4.0<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 238821660<br>Account ID: acct_1QIrvVFvF8WKn3Qp<br>Payment Gateway: Disabled<br>Test Mode: Disabled<br>Enabled APMs: card,ideal<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Disabled<br>Fraud Protection Level: basic<br>Multi-currency: Disabled<br>Auth and Capture: Enabled<br>Documents: Enabled<br>Logging: Enabled Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br><br>Daily Cron: ? Next scheduled: 2024-11-10 13:09:37 +01:00<br>Options: ?<br>Notes: 69<br>Onboarding: skipped Action Scheduler<br><br>Canceled: 1<br>Oldest: 2024-11-08 14:24:28 +0100<br>Newest: 2024-11-08 14:24:28 +0100<br><br>Complete: 282<br>Oldest: 2024-10-28 15:49:36 +0100<br>Newest: 2024-11-09 17:12:06 +0100<br><br>Failed: 2<br>Oldest: 2024-10-28 14:25:31 +0100<br>Newest: 2024-11-06 08:47:05 +0100<br><br>Pending: 2<br>Oldest: 2024-11-09 17:33:46 +0100<br>Newest: 2024-11-09 18:00:53 +0100 Status report information<br><br>Generated at: 2024-11-09 17:24:58 +01:00<br>
There was 1 fatal-error. I share it below
2024-11-09T16:16:35+00:00Critical Uncaught Error: Class “Automattic\WooCommerce\Admin\Notes\WC_Site_Tracking” not found in /home/hhnqceh/www/wp-content/plugins/woocommerce/src/Admin/Notes/Notes.php:426 Additional context{ “error”: { “type”: 1, “file”: “/home/hhnqceh/www/wp-content/plugins/woocommerce/src/Admin/Notes/Notes.php”, “line”: 426 }, “backtrace”: [ “”, “#0 /home/hhnqceh/www/wp-content/plugins/woocommerce/src/Admin/Notes/Notes.php(389): Automattic\WooCommerce\Admin\Notes\Notes::record_tracks_event_without_cookies(‘inbox_action_cl…’, Array)”, “#1 /home/hhnqceh/www/wp-content/plugins/woocommerce/src/Admin/API/NoteActions.php(82): Automattic\WooCommerce\Admin\Notes\Notes::trigger_note_action(Object(Automattic\WooCommerce\Admin\Notes\Note), Object(stdClass))”, “#2 /home/hhnqceh/www/wp-includes/rest-api/class-wp-rest-server.php(1230): Automattic\WooCommerce\Admin\API\NoteActions->trigger_note_action(Object(WP_REST_Request))”, “#3 /home/hhnqceh/www/wp-includes/rest-api/class-wp-rest-server.php(1063): WP_REST_Server->respond_to_request(Object(WP_REST_Request), ‘/wc-analytics/a…’, Array, NULL)”, “#4 /home/hhnqceh/www/wp-includes/rest-api/class-wp-rest-server.php(439): WP_REST_Server->dispatch(Object(WP_REST_Request))”, “#5 /home/hhnqceh/www/wp-includes/rest-api.php(420): WP_REST_Server->serve_request(‘/wc-analytics/a…’)”, “#6 /home/hhnqceh/www/wp-includes/class-wp-hook.php(324): rest_api_loaded(Object(WP))”, “#7 /home/hhnqceh/www/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”, “#8 /home/hhnqceh/www/wp-includes/plugin.php(565): WP_Hook->do_action(Array)”, “#9 /home/hhnqceh/www/wp-includes/class-wp.php(418): do_action_ref_array(‘parse_request’, Array)”, “#10 /home/hhnqceh/www/wp-includes/class-wp.php(813): WP->parse_request(”)”, “#11 /home/hhnqceh/www/wp-includes/functions.php(1336): WP->main(”)”, “#12 /home/hhnqceh/www/wp-blog-header.php(16): wp()”, “#13 /home/hhnqceh/www/index.php(17): require(‘/home/hhnqceh/w…’)”, “#14 {main}”, “thrown” ] }
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Your payment information is incomplete.Ok. I have tried all the steps mentioned in this thread & it doesn’t work. I have created a separate thread as well at https://www.ads-software.com/support/plugin/woocommerce-gateway-stripe/
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Your payment information is incompleteTo add, I have already tried all the trouble shooting steps mentioned in this previous thred: Your payment information is incomplete. | www.ads-software.com however the problem still persists.
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Your payment information is incomplete.Hi was there an update on this issue?
@bieke81 did you find a solution finally?
I have the same issue. I am using Stripe via Woo Commerce. In the live mode on trying to pay with iDeal I get an error “your payment information is incomplete”. In Test mode it works ok and I am able to authorize a test payment.
How can I solve this?