gx24

Hi!

Thank you for coming back! Sharing some more information

On the products. There is already a single use product (with the name 1 Time Box which is for €40.99). Also, though the other product says ‘Subscription Box’ there is no subscription that we have set-up so far, neither in WooCommerce nor in Stripe.

As am FYI we tried activating WooCommerce Payments – and here iDeal does work. Also in Test Mode iDeal works and the payment goes through. This would suggest the issue is not with the product / store set-up. Happy to be corrected or if something specific that needs to be changed, if it means iDeal will work with the Stripe plug-in.

On the information you requested. The system status report:

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There was 1 fatal-error. I share it below

2024-11-09T16:16:35+00:00Critical Uncaught Error: Class “Automattic\WooCommerce\Admin\Notes\WC_Site_Tracking” not found in /home/hhnqceh/www/wp-content/plugins/woocommerce/src/Admin/Notes/Notes.php:426 Additional context{ “error”: { “type”: 1, “file”: “/home/hhnqceh/www/wp-content/plugins/woocommerce/src/Admin/Notes/Notes.php”, “line”: 426 }, “backtrace”: [ “”, “#0 /home/hhnqceh/www/wp-content/plugins/woocommerce/src/Admin/Notes/Notes.php(389): Automattic\WooCommerce\Admin\Notes\Notes::record_tracks_event_without_cookies(‘inbox_action_cl…’, Array)”, “#1 /home/hhnqceh/www/wp-content/plugins/woocommerce/src/Admin/API/NoteActions.php(82): Automattic\WooCommerce\Admin\Notes\Notes::trigger_note_action(Object(Automattic\WooCommerce\Admin\Notes\Note), Object(stdClass))”, “#2 /home/hhnqceh/www/wp-includes/rest-api/class-wp-rest-server.php(1230): Automattic\WooCommerce\Admin\API\NoteActions->trigger_note_action(Object(WP_REST_Request))”, “#3 /home/hhnqceh/www/wp-includes/rest-api/class-wp-rest-server.php(1063): WP_REST_Server->respond_to_request(Object(WP_REST_Request), ‘/wc-analytics/a…’, Array, NULL)”, “#4 /home/hhnqceh/www/wp-includes/rest-api/class-wp-rest-server.php(439): WP_REST_Server->dispatch(Object(WP_REST_Request))”, “#5 /home/hhnqceh/www/wp-includes/rest-api.php(420): WP_REST_Server->serve_request(‘/wc-analytics/a…’)”, “#6 /home/hhnqceh/www/wp-includes/class-wp-hook.php(324): rest_api_loaded(Object(WP))”, “#7 /home/hhnqceh/www/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”, “#8 /home/hhnqceh/www/wp-includes/plugin.php(565): WP_Hook->do_action(Array)”, “#9 /home/hhnqceh/www/wp-includes/class-wp.php(418): do_action_ref_array(‘parse_request’, Array)”, “#10 /home/hhnqceh/www/wp-includes/class-wp.php(813): WP->parse_request(”)”, “#11 /home/hhnqceh/www/wp-includes/functions.php(1336): WP->main(”)”, “#12 /home/hhnqceh/www/wp-blog-header.php(16): wp()”, “#13 /home/hhnqceh/www/index.php(17): require(‘/home/hhnqceh/w…’)”, “#14 {main}”, “thrown” ] }

Ok. I have tried all the steps mentioned in this thread & it doesn’t work. I have created a separate thread as well at https://www.ads-software.com/support/plugin/woocommerce-gateway-stripe/

To add, I have already tried all the trouble shooting steps mentioned in this previous thred: Your payment information is incomplete. | www.ads-software.com however the problem still persists.

Hi was there an update on this issue?

@bieke81 did you find a solution finally?

I have the same issue. I am using Stripe via Woo Commerce. In the live mode on trying to pay with iDeal I get an error “your payment information is incomplete”. In Test mode it works ok and I am able to authorize a test payment.

How can I solve this?