haarisqureshi

There seems to have been some confusion so just for clarification – I am unsure as to if this is related to the Jetpack error, as this persists even when the Jetpack error is circumvented (as explained above), and I am unsure as to why Jetpack, deactivated or otherwise, would impact the password reset. It is possible, but I don’t want to assume that is the cause, so I am treating this as a separate error until established otherwise, but the other error is linked to in case it helps someone spot a connection.

Thank you!!!

@sterndata unsure if you posted that without finishing, but if you’re pointing to that as the thread in question, it’s not a duplicate, I am treating them as different issues unless indicated otherwise for the reasons stated in the locked thread. The error in the locked thread persists when the error in the other thread is circumvented, and is also an error (as far as I can tell) unrelated to Jetpack, so I am more inclined to view it as a separate error.

Which thread? I am looking at all the other threads I can see on my account that I’ve started and none of them are for the same issue.

Thanks for any assistance.

I spoke to my hosting support and they had this to say:

I am able to replicate the issue. The actual error message is being displayed now.

It gives an error about ctype extension. Let me enable it and check once.

It looks like the Jetpack plugin is not compatible with the website. That is the reason, it is still giving the error even after enabling ctype extension.

The best option is to contact the plugin vendor and get the requirements.

If there is any server configuration is required, we can update them from our end to use the plugin.

Just for the Jetpack support, is it better to leave Jetpack installed and activated so they can replicate the error when they visit my site, or can I get away with having it deleted? Obviously from my end, having it deleted means my site is at least accessible, but if having it activated means they can troubleshoot then so be it!

Thanks @erania-pinnera! The error persists on a fresh reinstall, so I have done the form now. Also to confirm, I have checked the error logs, they haven’t had an error returned to it since 2022 (and the site has worked since).

When Jetpack is deactivated/deleted, my website appears to be functioning fine except for this https://www.ads-software.com/support/topic/critical-error-when-trying-to-reset-user-password/ – unsure if it is related or not.

Thanks!

I’ve managed to deactivate Jetpack by deleting it off my FTP, and regain access now to my pages. I will attempt a fresh reinstall of Jetpack next and see what that does.

Thanks, @macmanx! I will do that! ??

Issue appears to have self-resolved, it works fine now.