Habib

Hi @macsuibhne

Can you prlease give me any screeshnot of the shortcode button that you wnat to remove?

Are you talking about this button- https://prnt.sc/gk77f4dP1280? If yes, you can simply remove the button by the below code – Just insert the below code in you child theme’s functions.php or you can use Code Snippets plugin to insert the below code into your WordPress.

add_filter( 'mce_external_plugins', function ( $plugin_array ) {
unset( $plugin_array['rt_tpg_scg'] );
return $plugin_array;
}, 999 );

Thank you for being us.

We need the debug log file to know why the error happens. Can you generate the debug.log file for your system? Please add the below code to the ‘wp-config.php’ file to generate the debug.log file.

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );

After doing this you will get the debug.log file in the wp-content folder.

Otherwise, it’s very hard to say why you are encountering this issue. If you can’t do the above thing you can make a ticket to RadiusTheme support for instant help.

Is the above reply ok ?

Thanks

Can you please replate the line number 310 with the below code?

$first_img = $matches[1][0] ?? '';

It should prevent the error. If it doesn’t work please let me know.

It’s a dynamic shortcode so any manual paramater doesn’t work for the [the-post-grid] shortcode. If you would like to pull posts by user you need to choose a user from the query builder of the shortcode otherwise it doesn’t work.

You can easily pick a user from this settings – https://prnt.sc/n1wR2Eq_PE5r

Thank you ??

• This reply was modified 3 months, 2 weeks ago by Habib.

Hi @davidesouza

I tested it on our demo and a live site but didn’t get any kind of issue that you are facing the above message.

Please check the screenshot – https://prnt.sc/lk_0ImDDupoY

I think it happened for any of your internal issue. So without debugging we can’t say why it happened on your site. If possible you can make a ticket to RadiusTheme support for more support.

Have a nice day!

Hi @davidesouza

Unfortunately the screenshot you provided here is no longer. Can you please attached any other screenshots here? Also you can make a ticket to RadiusTheme support for instant support.

Choose Inactive from [ Elementor > Settings > Features tab > Inline Font Icons ]

Check the screenshot – https://prnt.sc/U3cTCkwz9x4L

• This reply was modified 5 months ago by Habib.

Can you attached any screenshot here?

Hi @k8fisher9

We have the feature already in our plugin but it’s a pro feature.

Please check the below screenshots-

1. https://prnt.sc/Ia_kCvchfNqQ
2. https://prnt.sc/Pxx23FHGI2qD

Thanks

Hi @magefix

Please update the plugin on your site. The issue should be resolved.

Hi @spacepianist

There’s no response from you for a long time. Hopefully the issues has resolved. Now I’m marking the ticket as resolved. If you need any help just comment here I will reply to you.

Thank you for being with us.
Habib, RadiusTheme

Hi @magefix

We have fixed the issue in our plugin and hopefully we will release a new version with fixing this issue today. Please wait a bit until the next update.

Thank you for your patience and being with us.

Hi A@magefix

We found the issue and we are working on it.

• This reply was modified 6 months, 1 week ago by Habib.

Hi @magefix

Thank you for your notice. Can you send any screenshot of the search form that has broken? We will check and fixed it ASAP.

Hi @ksoussou

I have already checked with our demo for all versions (Shortcode, Gutenberg, and Elementor) but unfortunately, I didn’t get any issues like you. It seems the issue is coming from your end. So we can’t say anything without diagnosing the issue. If possible you can make a ticket to RadiusTheme support for instant support.

Thank you