haeki1

Hey Harish,

thank you for testing. After four weeks of long response times it started being fast yesterday evening. Perfect timing ?? Before that I had long conversations with the mailchimpsupport and also with two different people as the first one was pretty ignorant to the problem. I told him that I checked other sites using the plugin and that they were all fast. He said it’s a problem of mc4wp which I didn’t accept. So I tested the same mc4wp form with another apikey from an account that was hosted on another mailchimp server (us9). The slow one was us7 and what should I say. Us9 was fast as expected, but the guy from mailchimp still said it’s an integration problem, what made me kind of angry because he said I should hire an expert. That’s not how you treat paying customers. He just left the chat then. ?? So I started a new chat with another guy who was much more professional. As well I did test the different servers with postman to be 100% sure it’s not mc4wp and confirmed the problem of us7. The other guy from the support team forwarded it to the tech department. Don’t know if they already changed something, but like I said, since yesterday evening us7 is fast as well. ??

Kind regards and have a nice evening,
Fabian

Hi Stefano, yeah, I thought so too. ??

It now even got up to 182M

29-06-2023 10:15:16 - DEBUG - 7.5.1 - 50,2 MB/256 MB - [cron] > Newsletter::send> Query: select * from wp_newsletter where status='C' and id>351 order by id limit 83
29-06-2023 10:15:16 - DEBUG - 7.5.1 - 51,0 MB/256 MB - [cron] > Newsletter::send> Loaded subscribers: 83
29-06-2023 10:15:16 - DEBUG - 7.5.1 - 51,0 MB/256 MB - [cron] > Newsletter::send> Batch size: 1
29-06-2023 10:15:16 - DEBUG - 7.5.1 - 51,0 MB/256 MB - [cron] > Newsletter::send> Processing user ID: 352
29-06-2023 10:15:16 - DEBUG - 7.5.1 - 51,0 MB/256 MB - [cron] > insert into wp_newsletter_sent (user_id, email_id, time, status, error) values (352, 240, 1688033716, 0, '') on duplicate key update time=1688033716, status=0, error=''
29-06-2023 10:15:17 - DEBUG - 7.5.1 - 182,7 MB/256 MB - [cron] > Newsletter::send> Processing user ID: 353
29-06-2023 10:15:17 - DEBUG - 7.5.1 - 182,8 MB/256 MB - [cron] > insert into wp_newsletter_sent (user_id, email_id, time, status, error) values (353, 240, 1688033717, 0, '') on duplicate key update time=1688033717, status=0, error=''
29-06-2023 10:15:17 - DEBUG - 7.5.1 - 124,9 MB/256 MB - [cron] > Newsletter::send> Processing user ID: 354
29-06-2023 10:15:17 - DEBUG - 7.5.1 - 124,9 MB/256 MB - [cron] > insert into wp_newsletter_sent (user_id, email_id, time, status, error) values (354, 240, 1688033717, 0, '') on duplicate key update time=1688033717, status=0, error=''
29-06-2023 10:15:17 - DEBUG - 7.5.1 - 125,0 MB/256 MB - [cron] > Newsletter::send> Processing user ID: 356
29-06-2023 10:15:17 - DEBUG - 7.5.1 - 125,0 MB/256 MB - [cron] > insert into wp_newsletter_sent (user_id, email_id, time, status, error) values (356, 240, 1688033717, 0, '') on duplicate key update time=1688033717, status=0, error=''
29-06-2023 10:15:18 - DEBUG - 7.5.1 - 125,1 MB/256 MB - [cron] > Newsletter::send> Processing user ID: 357
29-06-2023 10:15:18 - DEBUG - 7.5.1 - 125,1 MB/256 MB - [cron] > insert into wp_newsletter_sent (user_id, email_id, time, status, error) values (357, 240, 1688033718, 0, '') on duplicate key update time=1688033718, status=0, error=''
29-06-2023 10:15:18 - DEBUG - 7.5.1 - 125,1 MB/256 MB - [cron] > Newsletter::send> Processing user ID: 358
29-06-2023 10:15:18 - DEBUG - 7.5.1 - 125,2 MB/256 MB - [cron] > insert into wp_newsletter_sent (user_id, email_id, time, status, error) values (358, 240, 1688033718, 0, '') on duplicate key update time=1688033718, status=0, error=''

• This reply was modified 1 year, 5 months ago by haeki1.

Hi Stefano, the error logs where a good hint, thank you! ?? It wasn’t the emails, it was the memory limit. I raised it to 256 and now it works. Is the middle part (48,0 MB/128 MB) of the newsletterlogs not the memory usage?

7.5.1 - 48,0 MB/128 MB - [cron]

[29-Jun-2023 10:05:07 UTC] PHP Fatal error:  Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /www/htdocs/xxasda/xyy/wp-includes/wp-db.php on line 2056
[29-Jun-2023 10:05:07 UTC] PHP Fatal error:  Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /tmp/asdasdasd on line 1
[29-Jun-2023 10:05:07 UTC] PHP Fatal error:  Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0

Ok, but regarding the status bar of the newsletter and regarding the logs of the smtp-plugin it’s sending only one mail in each batch loop, even ist loaded subs is 82.

Hi Stefano, thank you, but as I’ve written it didn’t help. ?? I guess the problem is, that the batch size is so small. The first batch is arround 80 and than it’s lowered to 1 even if it says Loaded subscribers: 82.

29-06-2023 06:15:42 ... Newsletter::send> Query: select * from wp_newsletter where status='C' and id>309 order by id limit 82
29-06-2023 06:15:42 ... Newsletter::send> Loaded subscribers: 82
29-06-2023 06:15:42 ... Newsletter::send> Batch size: 1

• This reply was modified 1 year, 5 months ago by haeki1.

Maybe something with those settings?

Hi Stefano,
I already did it but it didn’t help. It recreates an entry everytime the service ran which sets a timeout for around 5 minutes. The sendspeed and the logs didn’t change except the processed user ID.
Kind regards

Hi Stefano,

this is what I got.

Kind regards

Hi Stefano, thank you for your fast reply! Actually there is no cachingplugin installed. As we are building a new webseite for this customer and didn’t build the current site, I didn’t update the plugins and wordpress to not break something. Could this be a bug of the old pluginversion 7.5.1? After the sending is finished I could update it, but it was working before, so I think this might not be the solution. Do you have any other hints? ??

Kind regards

Great, thank you. This way it works.

I can confirm that updating the plugin fixes the problem. ??

Hey Kim,

thank you for the fast response. It has been my fault, sorry. I didn’t see the second tab ?Assets“ and everything was in german.

Kind regards,
Fabian

Hi Christian,

thank you for your reply. I know that they should get loaded synchronous but I am using the Cookiebot plugin to load GTM, so I can’t influence it besides the options I did already choose. ??