Hamza

Hi @generosus

We replied to your ticket that you have with us on our support form.

Hello,

You won’t see GA4 properties, but you should be able to see your UA properties. Have you made sure that you are using the correct the Google account to authenticate?

If you are using any custom API keys, you should disabled them and try to authenticate again.

If this does not helps, please send your diagnostic log at [email protected] so a developer can check what the issue is.

Adding to what Adnan already mentioned, in the order notes the “Order status changed from Pending payment to Processing.” note and the “Stripe charge complete” note is also added twice. Screenshot here: https://d.pr/i/PCcpN2

We have tried disabling plugins and testing on the theme “Twenty Twenty-One”.

Hello,

I think by jetpack (free), you meant Analytify. The free version of Analytify sends email every week not daily. I hope this answers your question.

Hello,

We actual are going to implement this feature within Analytify. Look out for it in an upcoming release.

Thank you for your suggestion.

Thank you letting us know. We will have this fixed and released in an upcoming release.

Hi,

The stats on the widget you mentioned should absolutely match with the stats shown on the Dashboard.

Could you please reach us at our contact form along with the screenshots of the issue for better understanding. We would be pleased to sort it out for you.

Contact us at: https://analytify.io/support/

Hi,

They are not interchangeable labels, they all have different meaning. I’ll explain.

Avg. Time of Page (in widget) is the average time spent on each individual page of your site.

Avg. Time on Site (on the dashboard) is the total of the average time spent on all the pages on your site.

Page Views (in widget) is the total number of pages on every visit, regardless of the session.

Pages/Session (on the dashboard) is the total number of page visits per session. Any number of views on the same page will count as one view.

Hopefully this answers your question.

I’m going to mark this as resolved. If you have any questions, feel free to post here or on our support form.

Hi,

We just released an update for the widget plugin. You can now collapse the widget by clicking on the widget title.

Analytify does not calculates stats, we pull this information directly from Google.

The Avg. time on site on Analytify’s Dashboard is Avg. Session Duration on Google Analytics for the entire site.

You can check the Avg. time on Page by editing the page and checking the stats under “Analytify – Stats of this Post/Page”. This will show Average time spend on a specific page.

Incorrect installation of the tracking code caused the Avg. time on site to drop significantly. It is also responsible for /wp-admin/* pages showing under top pages as they should not have been tracked.

Now that you have removed the manually installed code and are using the tracking code option Analytify provides, your future reporting will be accurate.

Let me clarify some things.

Your diagnostic log shows that you have the “Install Google Analytics tracking code” option turned-off, so Analytify is not tracking anything at all. Even when that option is enabled, Analytify does not tracks the wp-admin/* links.

You most have the Google Analytics code installed on both the front-end and the wp-admin of your site. That is why you can see the wp-admin* pages listed on your Analytify Dashboard. I recommend you check the “Header & Footer” plugin.

Remove the tracking code you are manually installing, Analytify will handle that (just turn on the “Install Google Analytics tracking code” option from settings).

If you are unable to see your profiles in the settings, try to logout and re-authenticate. If profiles still don’t show-up, please contact us on our support from: https://analytify.io/support/

Hello,

You can choose which users can see Analytify’s Dashboard based on user-roles but this feature is only available in the Pro version.

If you already have the Pro version installed, go to Analytify’s Settings > Dashboard (tab) > Show analytics to (roles). This is where you can set the user-roles that can see the Dashboard.

Hi,

We did received your request for refund. That has been forwarded to the relevant person. Don’t worry about the cut-off date for refund.

Thank you for the lovely feedback and recommendation.