hansderuiter

Great to hear! Thanks.

Thanks. Great to hear that it’ll be fixed in a future release. I’ll add the workaround you’ve given to my site.

I’ve discovered that there is already a request for this feature, so I’ve added my vote and comment there.

For anyone else who wants this, add your vote here: https://feedback.mailpoet.com/feature-requests/p/re-mailing-a-coupon

That’s disappointing because sending reminders is a pretty fundamental marketing task. And it works. A lot of people need a few reminders to take action…

Any chance you could add this to the roadmap?

Are their any workarounds to make this happen despite this feature being missing? Using AutomateWoo + MailPoet, for example?

Thanks for the clear answer.

@daigo75

Maybe there’s another plugin involved, although I have no idea which one(s). If it helps, I can dump a list of all plugins installed, so that we can compare it with @brentst’s store.

@daigo75

Great work! I’ve just had the time to look into the database, and I’ve found the duplicate exchange rates and cleaned them up.

I am using HPOS, BTW, so it can happen with HPOS enabled.

Looking forward to the update with the safeguard implemented.

@mikkamp

I set a bit of time aside for fault-finding, and the result was surprising. Deactivating the Aelia currency switcher resulted in the correct order count. I’ve been using Aelia’s currency switcher for years, so I didn’t suspect that one. Maybe a recent update?

I’m going to contact its author to see if we can get this fixed.

Any suggestions on what might be able to inject phantom orders into the analytics? That would help narrow things down.

@mikkamp

There’s no difference with coupons. I haven’t spotted anything unusual regarding the transactions on the days where some orders were counted twice.

@mikkamp

The “orders?” request has 20 objects, which is the true number of orders. The UI shows 20 orders, but lists the total as 23. The “stats?order” requests is the one that has orders_count set to 23.

I have HPOS enabled, and legacy syncing disabled. I did click on the manual sync button to sync all orders, but the analytics remained unchanged.

I haven’t done any conflict testing with plugins & themes (don’t know how). I’m using the Storefront theme with some modifications (in a child-theme).

• This reply was modified 4 months, 1 week ago by hansderuiter.

Looks like this is ongoing. I have a third order that is being double-counted. Not all orders are double-counted. I’m still looking for patterns…

I did install AutomateWoo recently, but could that really trigger this?

I’ve also tried clearing the WooCommerce transients as per this thread: https://www.ads-software.com/support/topic/woocommerce-analytical-data-is-empty/

No change.

I’ve just checked the wc_order_stats table, and the number of rows for that day is correct. Yet the total orders count for that day is off by 2 (and the net sales is off too). Still searching for where the count is off.

Thanks. Good to know that it’s being worked on.

Thanks. The info you gave really should be added to the article you linked to. Or maybe the status message could be improved so we know it’s a confirmation timeout, and not some other technical issue.