Emily A. (a11n)

Hi Cat,

Glad it worked! Let us know if anything else comes up.

Thanks so much for the 5-star review! Please reach out if there’s anything you need help with, related to Akismet.

Hi there,

To investigate the recurring disconnection issue with Jetpack, we’ll need to check a few things. Could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via contact form. If you choose to reach out directly, please include a link to this thread.

Additionally, here are some general troubleshooting steps you can take:

1. Make sure you are using the latest version of Jetpack and WordPress.
2. Check for plugin conflicts by deactivating other plugins and trying to connect Jetpack again.
3. Review the server error logs to see if there are any recurring errors that coincide with Jetpack’s disconnection.

Looking forward to helping you sort this out.

Thank you!

Ok! Thanks for letting us know. Please post again if you run into any other trouble!

Hi @artworxdigi ,

Thanks for reporting that! I’m seeing the same error, so we’re looking into that.

In the meantime, I do see some of this recent spam that is hitting your website. Are you marking them as spam?

https://docs.gravityforms.com/reviewing-spam-submissions/

Hi again,

I’ve heard back from the payments team and they have refunded both charges. It may take a few days for the funds to be back in your account.

Please let us know if we can help with anything else!

Hi there,

Very sorry to hear about your loss, as well as this issue with the Jetpack products.

I have put it a request with our payments team to process a refund (I need help from them since it is older than 90 days, otherwise I would just process the refunds myself.)

We’ll let you know once we hear back from them!

If you’d like to give Jetpack Backups a try in the future, we can help to make sure the licenses get activated on the site.

• This reply was modified 6 months, 2 weeks ago by Emily A. (a11n).

Hi there,

Thanks for reporting that issue! I see the other open issue we have for this, where you reported it to the mobile team (Ticket #8668333). We will follow up there, so I’m going to close this thread.

Hi there,

Thank you for sharing your review and I’m sorry to hear that Jetpack is no longer a good solution for you. If you’d like to share more specifics about what is causing trouble, we’d love to hear it!

Hi @zzraz ,

Thanks for your patience! We can confirm that unfortunately, we do not have a mechanism for counting views per user only.

We will only record a single play while the page is open. If a person reloads the page, or comes back to the page later and and watches it again then that would count as a separate play.?

I know this isn’t the answer you were hoping for, so I’m sorry if VideoPress isn’t going to be the right solution for you!

We appreciate you bringing this question to us; I have updated our documentation about VideoPress statistics so it is hopefully more clear in the future: https://jetpack.com/support/jetpack-videopress/add-video-block-editor/video-stats/

Thank you very much for the 5-star review! Please get in touch if there’s anything we can do to help you get the most out of Akismet.

Hi there,

We need to certain that when someone watches a video mulitple times, it will only be counted as 1 view? It is a crucial feature before bying VideoPress.

I’m just checking with our developers to make sure I give you the accurate information here.

If we buy VideoPress from you with 1 TB storage, will the movies be moved out of the Media library then or where do we add the movies after that?

The videos will still be visible in your media library, but they will be hosted and stored on our servers. Once you upgrade to a paid VideoPress plan, we recommend adding videos via this method:

https://jetpack.com/support/jetpack-videopress/add-video-block-editor/

Hi again,

I’m sorry to have to inform you that when we investigated your site further, we found that it is not in line with our Terms of Service:

https://jetpack.com/service-guidelines/

We have disconnected Jetpack from the site. Thank you for understanding.

Hi again,

Can you please check if you are able to connect your account to Jetpack via the My Jetpack page?

{siteURL}wp-admin/admin.php?page=my-jetpack

It seems like there is something blocking Jetpack’s access to your xmlrpc file, as shown here.

We have some troubleshooting steps for that here: https://jetpack.com/support/getting-started-with-jetpack/fixing-jetpack-connection-issues/#check-xmlrpc-php

Thanks for that! It should be useful in us figuring out what is going wrong here. I’ve escalated this to our developers and we’ll get back to you when we have some more information!