Emily A. (a11n)

No problem! Sorry about that issue!

Hi there,

Thanks for sharing your site URL with us. Since your site is running ads, it would be considered commercial for our purposes.

Please upgrade to a?paid plan?to continue using Jetpack stats.?You can check out our?help article?for more information.

Please let us know how that goes and if we can do anything else to help!

Thank you,

Hi Mike,

If you wanted to download your historical data for your own records, we would grant you temporary access so you could do that.

However, on an ongoing basis, all stats information is behind a paywall for sites that are considered commercial.

Let us now how you would like to proceed!

Hi there,

Please let us know your site URL so we can check it out!

Hi there,

Hi there,  

Thanks for writing.  

I have reviewed your site https://bensalemweekly.com/

I have confirmed that your website is for non-commercial use only and therefore qualifies for our Free Stats plan. I have adjusted this in our records. You should be able to view your stats now; please let us know if you do not see them.

Let us know if you have other questions or if there’s anything else we can do to help! 

Hi @bandreas3,

Thanks again for confirming you’re using WooCommerce. Even though Jetpack is uninstalled, WooCommerce does use a few Jetpack packages, so you can expect to keep seeing the? jetpack_v2_heartbeat and jetpack_clean_nonces events. It’s expected for sites using WooCommerce.

Sorry for any confusion that caused! Let us know if we can help with anything else.

Hi @inasser,

Thanks for those details! I needed to run a sync on our side so that the author data would appear; it should be working now. Can you please check and confirm?

Hey @mono96 could you please start a new thread with your question so we don’t get the two issues mixed up? It would also be helpful if you let us know your SiteURL.

Thank you!

Hi there,

To examine the problem thoroughly, could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via?contact form. If you choose to reach out directly, please include a link to this thread.

Thank you!

Hi there,

How many newsletter emails I can send on each time, or monthly

We don’t have any limits to how many newsletter emails you can send.

and How many Gigabytes I can store images on Jetpack CDN and also cdn bandwidth?

We also don’t have any set limits for the CDN, but you might want to take a look at the limitations of our CDN (Site Accelerator) here:

https://jetpack.com/support/site-accelerator/#limitations

Let us know if you have other questions!

Hi Kate,

Thanks so much for the positive and detailed review! The best case scenario is when Akismet just works and you don’t even notice it, because no spam is making it through to your site. Sometimes, as you described above, it requires a little bit of training on your part or our part to make sure it learns what’s spam and what isn’t.

I’m glad we were able to get everything working for you!

Hi there,

Thanks for reaching out. Please follow these steps to request a re-classification of your website. If it is still getting marked as commercial, reply to this forum thread and we’ll investigate.

https://jetpack.com/support/jetpack-stats/free-or-paid/#disputing-your-commercial-classification

Thank y ou!

Glad it’s working for you! Let us know if we can do anything else to help.

Hi there,

Could you please post your site URL here so that we can have a look?

Thank you!

Hi @fyfeopedia,

I have confirmed that your website is for non-commercial use only and therefore qualifies for our Free Stats plan. Sorry that our automatic classification tool got that wrong. I have adjusted this in our records. You should be able to view your stats now; please let us know if you do not see them.

Let us know if you have other questions or if there’s anything else we can do to help!