Emily A. (a11n)

Hi @wrk89fps ,

Thanks for doing that! I’ve put your site in the queue for a re-verification. Please check back in the next 24 hours to see if you can access stats.

If you ever need to request a reverification directly, you can follow these steps:

https://jetpack.com/support/jetpack-stats/free-or-paid/#disputing-your-commercial-classification

Hi @jdwork,

As soon as you’ve made the adjustments, you can follow these stats to re-gain access to your stat information:

https://jetpack.com/support/jetpack-stats/free-or-paid/#disputing-your-commercial-classification

Your historical stats data will be maintained.

Please let us know if you have other questions or if there’s anything else we can do to help!

Hi there,

We classed your site your site as commercial because it has an online shop: https://kviknaestved.dk/shop/

You mentioned that it is a local table tennis club only; is the shop no longer in operation?

Hi there,

To assist you better with the issue of the author’s name not displaying in the stats, could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via?contact form. If you choose to reach out directly, please include a link to this thread.

Thank you!

Hi there,

Again, just tried to subscribe to my blog again as outlined and receive the confirmation link but when clicking it always comes back “Your Subscription Confirmation link is expired or invalid” – is there anything I can do to troubleshoot issues there please? Thank you again!

This can sometimes be caused by your email client truncating the link for some reason. I just tested subscribing to the blog with our test email address [email protected] and the confirmation link I received via email worked fine.

It might be best if you share both the email address and a copy of the confirmation email you’re receiving, so we can look into it more closely. You can contact us directly so you don’t have to share those details in a public forum. It would be helpful if you included a link to this forum thread in your email, so we can connect the two conversations.

Thank you!

Hi @deroderuiter,

To make sure I understand the issue:

if I want to edit a slideshow it takes a very long time before the images are loaded

Do you mean it takes a long time before the images are loaded in the Media Library Gallery as shown here: https://d.pr/i/JTyg3K

I’ve tried reproducing the problem, and my gallery (as shown in the screenshot) loads instantly, so I didn’t have any opportunity to stop the editing process and start again.

Please let me know if I’ve misunderstood something about the flow you are experiencing!

Hi there,

So happy I could help you with the Share This issue!

If you happen to know why my mobile burger menu is inoperative on only one page, you’ll be my fav forever

I would love to be your fav forever! ?? Unfortunately that doesn’t sound like it’s related to Jetpack in any way, so I wouldn’t be able to advise. I would suggest opening a new thread in the WordPress forums and see if anyone else has had a similar issue. Be sure to include details about the exact page where it isn’t showing up

Good luck!

Hi @mikefitzman,

We understand that our new pricing model isn’t going to work for your situation, and we’ll be sorry to see you go. If you’d like to be able to download your historical stats data, we can help you access that. Please contact us via this form with your site URL and we’ll follow up with next steps. It would be helpful if you reference the link to this forum thread when you contact us.

Hi there,

First off, the Jetpack connection to your site is broken. So let’s get that fixed.

I took a look, and while your site is publicly accessible, we cannot access your site’s XML-RPC file:

• https://www.zonetraderpro.com/xmlrpc.php

This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:

• XML-RPC server accepts POST requests only.

You can see a working example here:

• https://wp.cloud/xmlrpc.php

Since your site returns a 404 error for this page, I would recommend that you check the following:

• Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall” button.
• Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.
• Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

Once we are able to access your site’s xmlrpc.php file, please try to reconnect your site:

• https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reconnecting-jetpack

If you want to learn more details about XML-RPC and how it interacts with Jetpack, you can check out our detailed guide here: https://jetpack.com/support/jetpack-and-xml-rpc

Looking forward to your reply on how it went and then we will check for the Jetpack connection for your site again to check if things started working properly after the above steps. ??

Hi there,

Thanks for reporting that! I’ve escalated this to our Jetpack Boost developers so they can take a look. We’ll get back to you as soon as we can!

Hi @xzacha01 ,

I’m checking with our developers to see if there’s any more insight we can offer here. We’ll be back in touch as soon as we can, but it may take a few days.

Hi there,

In general, posts, pages, products, and custom post types count as records.?Jetpack Search doesn’t count media library files unless they have their post status set to?publish. Most attachments are indexed for free.?Tags should not be included in the total count of what we are indexing.

If you’d like to share your URL, we can check to see what is being indexed on your site and let you know more details.

We also have some tips for how to reduce your Search usage here: https://jetpack.com/support/search/jetpack-search-product-billing/#reduce-the-number-of-records-we-index

You’re welcome! Have a great day!

Thanks @1annemarie ! Let us know if there’s anything we could improve to get up to 4 or 5 stars!

Great to hear! Thanks for the lovely review, and let us know if you need help with anything!

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Vielen Dank für die sch?ne Bewertung und lassen Sie uns wissen, wenn Sie bei irgendetwas Hilfe ben?tigen!