Jethro Burnett Thorburn

Hi Shahin,

I was hopping the basket could still be displayed when a product is added to the cart, but that the page would not scroll all the way to the top at the same time.

It is fine that it displays, it is the automatic scroll to top of the page that I was hoping could be avoided.

Anyway, thanks, for now I will do as you recommended. It is not ideal but better than the scroll to top function that I think will harm user experience, because then they will need to scroll all the way down to where they were again.

Thanks for your time.

Best regards,
Jethro

Hi Shahin,

EDIT:

I found the CSS and JS customization that was causing the error. I had added the following code in the Customise CSS & JS settings:

“`* {
-webkit-touch-callout: none; /* iOS Safari */
-webkit-user-select: none; /* Safari */
-khtml-user-select: none; /* Konqueror HTML */
-moz-user-select: none; /* Old versions of Firefox */
-ms-user-select: none; /* Internet Explorer/Edge */
user-select: none; /* Non-prefixed version, currently supported by Chrome, Opera and Firefox */
}`”

To be honest I can’t really remember why that code was there… There must have been some reason it was included at some stage, but I can’t remember. Any chance you could explain what this custom code does, perhaps it was supplied to me to solve an issue previously. I hope I will not break something by removing it, but I will remove it for now so that Apple users can checkout on my website.

ORIGINAL REPLY:

Did you test specifically with an Apple mobile device?

Would switching to the default OceanWP not disable the customizations that are in the child theme? The problem happens with the default OceanWP and my child theme. Or are the customizations also in the OceanWP standard?

Am I correct in saying that the the CSS & JSS customizations in the Customise settings are associated with the base/standard OceanWP rather than the child theme? Is this why turning off the child theme didn’t help? Because those customizations are still in the base OceanWP? Are you suggesting that the error is arising from a customization there in the CSS & JSS? I didn’t test the CSS and JS customizations in the Customize settings thoroughly, I disabled the child theme but I didn’t test with the CSS & JS customizations turned off. I will test that.

Thank you for your advice about the caching and the Elementor tools.

Kind regards,
Jethro

• This reply was modified 2 years, 4 months ago by Jethro Burnett Thorburn.
• This reply was modified 2 years, 4 months ago by Jethro Burnett Thorburn.
• This reply was modified 2 years, 4 months ago by Jethro Burnett Thorburn.
• This reply was modified 2 years, 4 months ago by Jethro Burnett Thorburn.

Any help would be sincerely appreciated. This is a critical part of my website.

I am missing sales because of this.

Thank you for your time and energy.

Hi MayKato,

Thank you for mentioning the outdated templates. That is something I need to resolve.

The thing that confuses me, is that even when I use the standard OceanWP I still have the issues. Will that not rule out the problem with outdated templates? Are the outdated templates not in the Child Theme, and so hence only in use when the Child Theme is specifically activated?

Does this not show that it is rather an issue with the Core Theme, since I experience the problems with both the standard and child theme?

Interested to hear your thoughts. I’m still learning about this.

I have reached out to OceanWP. Still waiting to hear back from them

Thank you for your assistance.

Hi All,

Appreciate the recommendation about Google Dev Tools but that didn’t allow me to select iOS specifically which seems to be the problem here.

In my testing this problem seems to be related more specifically at Apple/iOS MOBILE devices.

I did some more conflict testing, when I switched out my OceanWP theme for a default WordPress theme, the problem went away.

So it seems it may be some problem with the OceanWP theme.

What do you guys think?

I made a staging site by the way. Thanks for that advice.

Best regards,
Jethro

Hi there,

Just an update on my testing process:

I was able to locate an Apple device that I used for testing purposes.

I disabled every plugin except for the Elementor and Elementor Pro plugins which I use to create the checkout page.

The problem persisted.

I also disabled all the custom code related to checkout in my functions.php file.

The problem still persisted.

Any ideas on how to proceed with fixing this issue?

I will also contact Elementor support so we can coordinate efforts on both sides to resolve this issue.

Thank you for your input thus far.

Hi MayKato,

Thank you for your assistance.

Just today I received an email from another customer who has had the same problem with the checkout process. I need to find out what device they were using when they experienced the problem.

Can you please confirm that in your testing you only found there to be an issue with your iPhone 13 that you used to test the checkout process? Did you do any other testing with other devices? Was the checkout fine with other devices?

I find it strange that if it is a plugin conflict why is it only affecting iOS devices? Any idea why?

How can I do testing if I do not have an iOS device myself? That is why I asked whether the Woocommerce support is aware of any simulation software or other testing methods that I can use to test my website through iOS when I myself don’t have an iOS device?

I will try to do the troubleshooting and plugin deactivation process so long, but really, it seems pointless until I have some way of testing it with an iOS device.

Thank you for your assistance thus far.

Hi Nathvi,

Thank you for the prompt reply. Much appreciated!

* Answer 1: No, they didn’t receive any error message. They simply couldn’t select the fields and therefore couldn’t enter any values either. So in other words, certain fields were simply unresponsive.

* Answer 2: I cannot replicate the error with the devices I have available, but I do not have any iOS devices and so I am not sure how to test this problem with that particular operating system. Since he got it to work on Android I am thinking it is best we test it on iOS. Do you know of any simulation or testing software that we can use to test the website on iOS?

* Answer 3: I am not using any plugins to edit fields on checkout, but I do have some custom code in my functions.php file that changes certain aspects of the checkout page (but nothing that specifically edits the fields). I also have a minor customisation that I have done to the Woocommerce thank you page. All these edits are done in my OceanWP child theme. I can share the custom code with you if need be. Please advise what is the safest way for me to share them with you in a manner that will not compromise the security of my website.

* Special Note: I did note that at the time when this website visitor had a problem with the checkout fields that there was a “Technical error” related to a plugin called something like “Disable Admin Notifications in Admin Dashboard”. However, this technical error only happened in the backend of my website, sometimes, not all the time. I think it was a plugin conflict between that plugin and another plugin I use for the share buttons on my website, Buttonizer. So I disabled the Disable Admin Notices plugin. This plugin is not related to the checkout process, but nevertheless I am mentioning it in case it is relevant. I disabled that particular plugin just in case it was causing problems. I do not need it necessarily. But it would be good if we can test the iOS issue again, to see whether it is still present, and perhaps if that plugin was causing the problem, or it is something else. I have Hotjar set up on my website, and I watched the session recording for the visitor that had this error, and for some reason I saw that they had the share button menu open during the checkout phase, which seems weird, I am not sure why they opened it and then left it open, but anyway. I am not sure if this is relevant but I thought it is worth mentioning.

* Answer 4: Please find the system report below:

### WordPress Environment ###

WordPress address (URL): https://plantshopafrica.co.za
Site address (URL): https://plantshopafrica.co.za
WC Version: 6.6.1
REST API Version: ? 6.6.1
WC Blocks Version: ? 7.6.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.30
PHP Post Max Size: 2 GB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.35-MariaDB
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.6.1
WC Database Prefix: _FS6_
Total Database Size: 64.30MB
Database Data Size: 58.92MB
Database Index Size: 5.38MB
_FS6_woocommerce_sessions: Data: 0.24MB + Index: 0.01MB + Engine MyISAM
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_FS6_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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_FS6_wpf_meta_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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_FS6_wpr_rucss_used_css: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
_FS6_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_FS6_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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_FS6_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

amn_wpforms-lite: 1
attachment: 1259
bnfw_notification: 2
bp-email: 30
cartflows_flow: 2
cartflows_step: 4
custom_css: 2
dc_commission: 74
elementor_library: 35
elementor-popup: 2
event: 1
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
location: 1
mgmlp_media_folder: 75
nav_menu_item: 45
oembed_cache: 16
page: 20
post: 17
postman_sent_mail: 224
product: 55
product_variation: 8
revision: 343
shop_coupon: 2
shop_order: 25
shopmagic_automation: 1
tribe_events: 1
tribe_organizer: 3
tribe_venue: 2
um_directory: 1
um_form: 3
user_registration: 1
wcmp_transaction: 21
wcmp_university: 3
wcmp_vendor_notice: 1
wcps: 2
wcps_layout: 2
wof_lite_wheel: 1
wp_block: 2
wp_global_styles: 1
wp-types-group: 1
wpforms: 3
wpuf_contact_form: 1
wpuf_input: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (36) ###

Ocean Extra: by OceanWP – 2.0.2
Admin Menu Search: by Michael Herchenroder – 1.2
Advanced Woo Search: by ILLID – 2.57
Ajax Search Lite: by Ernest Marcinko – 4.10
Akismet Anti-Spam: by Automattic – 4.2.4
Activity Log: by Activity Log Team – 2.8.3
Buttonizer - Smart Floating Action Button: by Buttonizer – 3.0.2
Chaty: by Premio – 2.9.2
Duplicator: by Snap Creek – 1.4.7
GTM4WP: by Thomas Geiger – 1.16
Elementor Pro: by Elementor.com – 3.7.2
Elementor: by Elementor.com – 3.6.6
Featured Products First for WooCommerce: by WooCommerce  Expert - WooCommerce Developer - Featured Product First for WooCommerce Plugin Developer – 1.9.5
Jetpack: by Automattic – 11.0
Loco Translate: by Tim Whitlock – 2.6.2
Login No Captcha reCAPTCHA (Google): by Robert Peake and Contributors – 1.6.11
Mailchimp for WooCommerce: by Mailchimp – 2.6.2
Media File Renamer: by Jordy Meow – 5.3.9
Post SMTP: by Post SMTP – 2.1.3
Product Import Export for WooCommerce: by WebToffee – 2.2.1
Really Simple SSL: by Really Simple Plugins – 5.3.2
Rank Math SEO: by Rank Math – 1.0.92.1
ShortPixel Image Optimizer: by ShortPixel – 5.0.4
Super Socialiser: by Team Heateor – 7.13.35
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.12

WC Min Max Quantities: by pluginever – 1.1.1
Advanced Shipment Tracking for WooCommerce: by zorem – 3.4.4
Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.1
Preview E-mails for WooCommerce: by Digamber Pradhan – 2.0.2
Product Feed PRO for WooCommerce: by AdTribes.io – 11.6.9
WooCommerce Ozow Gateway: by <a href="https://Ozow.com" />Ozow</a> – 1.0.0.0
WooCommerce PayFast Gateway: by WooCommerce – 1.4.22
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 3.0.0
WooCommerce: by Automattic – 6.6.1
Wordfence Security: by Wordfence – 7.5.11
WP Rocket: by WP Media – 3.11.3

### Inactive Plugins (6) ###

Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.8.5
Disable Admin Notices Individually: by Creative Motion <[email protected]> – 1.3.0
Product Filter by WooBeWoo: by WooBeWoo – 2.1.4
TI WooCommerce Wishlist: by TemplateInvaders – 1.47.0
Wordfence Assistant: by Wordfence – 1.0.9
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.6

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Must Use Plugins (3) ###

Endurance Page Cache: by Mike Hansen – 2.2
SSO: by Garth Mortensen
Mike Hansen – 0.3

wp-hide-loader.php: by  –

### Settings ###

API Enabled: ?
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #4396 - /shop/
Basket: #2383 - /basket/
Checkout: #2384 - /checkout/
My account: #2385 - /my-account/
Terms and conditions: #4835 - /terms/

### Theme ###

Name: OceanWP Child
Version: 1.0
Author URL: https://oceanwp.org/
Child Theme: ?
Parent Theme Name: OceanWP
Parent Theme Version: 3.3.3
Parent Theme Author URL: https://oceanwp.org/about-oceanwp/
WooCommerce Support: ?

### Templates ###

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp-child-theme-master/woocommerce/checkout/thankyou.php
oceanwp/woocommerce/content-single-product.php
oceanwp-child-theme-master/woocommerce/emails/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0
oceanwp-child-theme-master/woocommerce/emails/customer-processing-order.php
oceanwp-child-theme-master/woocommerce/emails/email-header.php
oceanwp-child-theme-master/woocommerce/emails/email-styles.php version 3.3.0 is out of date. The core version is 4.0.0
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

Outdated Templates: ?
					
					
						Learn how to update

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-07-05 14:51:04 +02:00
Options: ?
Notes: 82
Onboarding: completed

### Action Scheduler ###

Complete: 326
Oldest: 2022-06-28 16:59:46 +0200
Newest: 2022-07-05 14:21:49 +0200

Failed: 16
Oldest: –
Newest: –

Pending: 2
Oldest: 2022-07-05 20:10:54 +0200
Newest: 2022-07-06 00:09:41 +0200

### Status report information ###

Generated at: 2022-07-05 14:31:48 +02:00

Thank you kindly for your assistance.

• This reply was modified 2 years, 4 months ago by Jethro Burnett Thorburn.
• This reply was modified 2 years, 4 months ago by Jethro Burnett Thorburn.

No need to reply.

I realise that the plugin doesn’t do what I want anyway.

I am now using a different plugin which keeps the Featured products at the top of the archive, regardless of which Sort filter I use.

Thanks.

Sure I’ll do that.

Edit: Done

• This reply was modified 2 years, 10 months ago by Jethro Burnett Thorburn.

Hi there,

Glad to hear it. Thanks for the assistance.

All the best.

Hi everyone,

Just an update on the problem I was experiencing where WordPress kept logging me out of Wp-admin dashboard when Woocommerce plugin was enabled.

It turns out the problem wasn’t with Woocommerce but that there were some tables in the database which where not structured properly. I suspect this happened when we copied the database over from healthwithjet.com to plantshopafrica.co.za. In some of the tables there was not a Primary Key set and it was not set to Auto Increment.

This meant that entries were being made into the tables with an ID of 0, because Auto Increment and Primary Key were not set on the tables.

I had some problems with the action_scheduler tables.

I also had a problem with the wp_usermeta table, where it was unable to put a value in the table properly because the metaID was being set to 0. I think this may have been the exact table that was causing me to be logged out because Woocommerce was trying to write something into the table but the Primary Key and Auto Incrament were not set, so it was logging me out.

I manually deleted all the entries in the various tables in the database that had table entries with IDs of 0 using a MySQL query for each table. I then manually added the Primary Key and set it to Auto Increment for the tables.

This resolved my problem.

I can work in wp-admin again while Woocommerce is activated with no problems at all.

What a great success!

Best regards,
Jethro

Hi Mirko,

Here is what I found in Woocommerce Status Logs:

2021-07-11T17:21:21+00:00 CRITICAL Uncaught RuntimeException: Error saving action: Error saving action: Database error. in /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44
Stack trace:
#0 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL)
#1 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(177): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action))
#2 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(84): ActionScheduler_ActionFactory->store(Object(ActionScheduler_Action))
#3 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/functions.php(36): ActionScheduler_ActionFactory->single in /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php on line 44

2021-07-11T17:21:21+00:00 CRITICAL Uncaught RuntimeException: Error saving action: Error saving action: Database error. in /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44
Stack trace:
#0 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL)
#1 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(177): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action))
#2 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(84): ActionScheduler_ActionFactory->store(Object(ActionScheduler_Action))
#3 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/functions.php(36): ActionScheduler_ActionFactory->single in /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php on line 44

2021-07-11T17:22:13+00:00 CRITICAL Uncaught RuntimeException: Error saving action: Error saving action: Database error. in /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44
Stack trace:
#0 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL)
#1 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(177): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action))
#2 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(84): ActionScheduler_ActionFactory->store(Object(ActionScheduler_Action))
#3 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/functions.php(36): ActionScheduler_ActionFactory->single in /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php on line 44

2021-07-11T17:24:15+00:00 CRITICAL Uncaught RuntimeException: Error saving action: Error saving action: Database error. in /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44
Stack trace:
#0 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL)
#1 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(177): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action))
#2 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(84): ActionScheduler_ActionFactory->store(Object(ActionScheduler_Action))
#3 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/functions.php(36): ActionScheduler_ActionFactory->single in /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php on line 44

2021-07-11T17:24:15+00:00 CRITICAL Uncaught RuntimeException: Error saving action: Error saving action: Database error. in /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44
Stack trace:
#0 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL)
#1 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(177): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action))
#2 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(84): ActionScheduler_ActionFactory->store(Object(ActionScheduler_Action))
#3 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/functions.php(36): ActionScheduler_ActionFactory->single in /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php on line 44

2021-07-11T17:25:55+00:00 CRITICAL Uncaught RuntimeException: Error saving action: Error saving action: Database error. in /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44
Stack trace:
#0 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL)
#1 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(177): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action))
#2 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(84): ActionScheduler_ActionFactory->store(Object(ActionScheduler_Action))
#3 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/functions.php(36): ActionScheduler_ActionFactory->single in /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php on line 44

2021-07-11T17:26:16+00:00 CRITICAL Uncaught RuntimeException: Error saving action: Error saving action: Database error. in /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44
Stack trace:
#0 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL)
#1 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(177): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action))
#2 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(84): ActionScheduler_ActionFactory->store(Object(ActionScheduler_Action))
#3 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/functions.php(36): ActionScheduler_ActionFactory->single in /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php on line 44

2021-07-11T17:26:16+00:00 CRITICAL Uncaught RuntimeException: Error saving action: Error saving action: Database error. in /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44
Stack trace:
#0 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL)
#1 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(177): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action))
#2 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(84): ActionScheduler_ActionFactory->store(Object(ActionScheduler_Action))
#3 /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/functions.php(36): ActionScheduler_ActionFactory->single in /home/plantsho/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php on line 44

2021-07-11T17:42:22+00:00 CRITICAL Uncaught Error: Class 'ActionScheduler_StoreSchema' not found in /home/plantsho/public_html/wp-content/plugins/action-scheduler_OFF/classes/data-stores/ActionScheduler_DBStore.php:34
Stack trace:
#0 /home/plantsho/public_html/wp-includes/class-wp-hook.php(290): ActionScheduler_DBStore->init()
#1 /home/plantsho/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array)
#2 /home/plantsho/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#3 /home/plantsho/public_html/wp-settings.php(560): do_action('init')
#4 /home/plantsho/public_html/wp-config.php(81): require_once('/home/plantsho/...')
#5 /home/plantsho/public_html/wp-load.php(37): require_once('/home/plantsho/...')
#6 /home/plantsho/public_html/wp-cron.php(44): require_once('/home/plantsho/...')
#7 {main}
  thrown in /home/plantsho/public_html/wp-content/plugins/action-scheduler_OFF/classes/data-stores/ActionScheduler_DBStore.php on line 34

AND HERE IS THE SYSTEM REPORT:

### WordPress Environment ###

WordPress address (URL): https://plantshopafrica.co.za
Site address (URL): https://plantshopafrica.co.za
WC Version: 5.4.1
REST API Version: ? 5.4.1
WC Blocks Version: ? 5.1.0
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.1
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.20
PHP Post Max Size: 2 GB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.30-MariaDB
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.4.1
WC Database Prefix: _FS6_
Total Database Size: 23.91MB
Database Data Size: 23.76MB
Database Index Size: 0.15MB
_FS6_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
_FS6_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_FS6_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_woocommerce_order_items: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
_FS6_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine MyISAM
_FS6_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_actionscheduler_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_actionscheduler_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_actionscheduler_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_adtribes_my_conversions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_atum_order_itemmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_FS6_atum_order_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_FS6_atum_product_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_FS6_bp_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_bp_activity_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_bp_notifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_bp_notifications_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_bp_xprofile_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_bp_xprofile_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_bp_xprofile_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_bp_xprofile_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_cf_forms: Data: 0.13MB + Index: 0.00MB + Engine MyISAM
_FS6_cf_form_entries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_cf_form_entry_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_cf_form_entry_values: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_cf_pro_messages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_cf_tracking: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_cf_tracking_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_chaty_contact_form_leads: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_comments: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
_FS6_em_bookings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_em_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_em_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_em_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_em_tickets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_em_tickets_bookings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_e_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_FS6_e_submissions_actions_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_FS6_e_submissions_values: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_FS6_failed_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_grp_google_place: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_grp_google_review: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_mclean_refs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_FS6_mclean_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_FS6_mgmlp_folders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_options: Data: 2.91MB + Index: 0.00MB + Engine MyISAM
_FS6_pmxe_exports: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
_FS6_pmxe_google_cats: Data: 0.26MB + Index: 0.00MB + Engine MyISAM
_FS6_pmxe_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_pmxe_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_postmeta: Data: 7.28MB + Index: 0.00MB + Engine MyISAM
_FS6_posts: Data: 4.45MB + Index: 0.00MB + Engine MyISAM
_FS6_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_rank_math_404_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_rank_math_analytics_gsc: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
_FS6_rank_math_analytics_objects: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
_FS6_rank_math_internal_links: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
_FS6_rank_math_internal_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_rank_math_redirections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_rank_math_redirections_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_shopmagic_automation_outcome: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_FS6_shopmagic_automation_outcome_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_FS6_shopmagic_cart: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_FS6_shopmagic_guest: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_FS6_shopmagic_guest_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_FS6_shopmagic_optin_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_FS6_signups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_subscribe_reloaded_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_FS6_termmeta: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
_FS6_terms: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
_FS6_term_relationships: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
_FS6_term_taxonomy: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
_FS6_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_FS6_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_FS6_toolset_post_guid_id: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_usermeta: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
_FS6_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_user_registration_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine MyISAM
_FS6_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
_FS6_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_FS6_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_wc_order_product_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
_FS6_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_FS6_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_FS6_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_FS6_wc_webhooks: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
_FS6_wdp_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_wdp_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_wdp_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_wf301_404_logs: Data: 0.41MB + Index: 0.00MB + Engine MyISAM
_FS6_wf301_redirect_logs: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
_FS6_wf301_redirect_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_wfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_wfconfig: Data: 0.44MB + Index: 0.00MB + Engine MyISAM
_FS6_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_wffilemods: Data: 4.11MB + Index: 0.00MB + Engine MyISAM
_FS6_wfhits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_wfissues: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
_FS6_wfknownfilelist: Data: 2.20MB + Index: 0.00MB + Engine MyISAM
_FS6_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_wflogins: Data: 0.14MB + Index: 0.00MB + Engine MyISAM
_FS6_wfls_2fa_secrets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_FS6_wfls_settings: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
_FS6_wfnotifications: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
_FS6_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_wfstatus: Data: 0.07MB + Index: 0.00MB + Engine MyISAM
_FS6_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_woo_shippment_provider: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
_FS6_word_replacer: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_FS6_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_FS6_wpgmza_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_FS6_wpml_mails: Data: 0.16MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

amn_wpforms-lite: 1
attachment: 605
bnfw_notification: 2
bp-email: 30
cartflows_flow: 2
cartflows_step: 4
custom_css: 2
dc_commission: 74
elementor_library: 21
elementor-popup: 2
event: 1
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
location: 1
mgmlp_media_folder: 75
nav_menu_item: 25
oceanwp_library: 2
oembed_cache: 13
page: 18
post: 23
postman_sent_mail: 250
product: 37
shop_coupon: 27
shop_order: 53
shopmagic_automation: 1
tribe_events: 1
tribe_organizer: 3
tribe_venue: 2
um_directory: 1
um_form: 3
user_registration: 1
wcmp_transaction: 21
wcmp_university: 3
wcmp_vendor_notice: 1
wcps: 2
wcps_layout: 2
wof_lite_wheel: 1
wp_block: 2
wp-types-group: 1
wpforms: 3
wpuf_contact_form: 1
wpuf_input: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (5) ###

Action Scheduler: by Automattic – 3.2.1
Elementor Pro: by Elementor.com – 3.3.1
Elementor: by Elementor.com – 3.2.5
WooCommerce Admin: by WooCommerce – 2.4.1
WooCommerce: by Automattic – 5.4.1

### Inactive Plugins (7) ###

Google Tag Manager for WordPress: by Thomas Geiger – 1.13
Preview E-mails for WooCommerce: by Digamber Pradhan – 1.6.8
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.56

WooCommerce Ozow Gateway: by <a href="https://Ozow.com" />Ozow</a> – 1.0.0.0
WooCommerce PayFast Gateway: by WooCommerce – 1.4.19
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.8.3
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.11

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Must Use Plugins (3) ###

Endurance Page Cache: by Mike Hansen – 2.0.7
SSO: by Garth Mortensen
Mike Hansen – 0.3

wp-hide-loader.php: by  –

### Settings ###

API Enabled: ?
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #4396 - /shop/
Basket: #2383 - /basket/
Checkout: #2384 - /checkout/
My account: #2385 - /my-account/
Terms and conditions: #4835 - /terms/

### Theme ###

Name: OceanWP Child
Version: 1.0
Author URL: https://oceanwp.org/
Child Theme: ?
Parent Theme Name: OceanWP
Parent Theme Version: 2.0.8 – 2.1.1 is available
Parent Theme Author URL: https://oceanwp.org/about-me/
WooCommerce Support: ?

### Templates ###

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
oceanwp-child-theme-master/woocommerce/emails/customer-new-account.php
oceanwp-child-theme-master/woocommerce/emails/customer-processing-order.php
oceanwp-child-theme-master/woocommerce/emails/email-header.php
oceanwp-child-theme-master/woocommerce/emails/email-styles.php version 3.3.0 is out of date. The core version is 4.0.0
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

### Status report information ###

Generated at: 2021-07-11 20:11:11 +02:00

• This reply was modified 3 years, 4 months ago by Jethro Burnett Thorburn.
• This reply was modified 3 years, 4 months ago by Jethro Burnett Thorburn.
• This reply was modified 3 years, 4 months ago by Jethro Burnett Thorburn.

Hi Mirko,

Thanks for the suggestion. I did come across that article prior to contacting Woocommerce.

I have tried all the suggested solution and none of them work unfortunately.

Step 1 -Clear browser cache and cookies
I have done this on Chrome, Edge, and I downloaded a fresh install of Opera and tried that and my session still expires immediately.

Step 2 – Make sure that you are permitting WordPress to save cookies
This is in order

Step 3 – Clear cache
Done, cleared server cache, and I have had my caching plugin disabled throughout the troubleshooting process (I also checked in FTP and there are no cache files associated with the plugin either).

Step 4 – Disable plugins
I did this and once again when Woocommerce is the only plugin active this error occurs

Step 5 – Extend the time you are remembered on the site
Added that code to functions.php in my child theme, didn’t work

Step 6 – Check your WordPress site settings
I’ve done this and also edited wp-config to make sure Site address and WordPress URL match and are correct

Now I wonder if this is not a clue:

As I previously mentioned, If I rename the Woocommerce plugin folder in order to deactivate it, and then I log into WordPress and then I rename the Woocommerce plugin back to “Woocommerce” and then activate it in the Plugins tab of the WordPress Dashboard plugins section, then I am not logged out and my session doesn’t expire.

HOWEVER, when Woocommerce is active at the time of logging in, then my session keeps expiring immediately. The weird thing to say once again, is that the log in DOES NOT FAIL. It just expires immediately thereafter. Surely this is also a clue.

This to me shows that there is something at the step WHEN I LOG IN, that if Woocommerce is active it causes a problem. It makes sense to me why the cookies may be the problem then, since they are set at the log in step.

I wonder if there is no way to look deeper at the cookies and specifically the ones related to Woocommerce AT LOGIN that may be entering invalid values or something that would cause authentication to fail? For example, the session expiry date and time is set to 1 second from the session created time?

I looked in my browser to check which cookies were being created in the browser when logged in and logged out, however, it does not seem to make a difference whether Woocommerce is active or not. Please see below images to see the cookies:

Cookies on Website

When logged in session expiry dates are all future dates or when browsing session expires (Note: This is the same values regardless of whether Woocommerce is active or not)

When logged out (either manually when Woocommerce is deactivated, or when I am forced out when Woocommerce is active) I refresh the page and check cookie values once again. They are different to when logged in however the values are the same regardless of whether Woocommerce is active or not).

• This reply was modified 3 years, 4 months ago by Jethro Burnett Thorburn.

Hi Mirko,

Thank you kindly for your reply.

You see the problem is not that I can’t log in. I can log in. The problem is that my session expires almost immediately once I log in while Woocommerce is active. Anytime I click a menu item from the Dashboard or refresh the Dashboard, I am prompted to log in again and there is a message stating “Your session has expired. Please log in to continue where you left off.”

Perhaps this screenshot can assist: https://imgur.com/a/bbYQvoR

I am not sure whether the errors are related?

So basically all I can do is log into the Dashboard, but then after that I cannot do anything more, because WordPress keeps logging me out automatically.

This means I cannot even deactivate Woocommerce from the Dashboard, because even if I log into the Dashboard and try click the “plugins” section so that I can deactivate the plugin, I cannot, because the session expires and it asks me to log in again.

That is why I have to rename the plugins folder in FTP (wp-content/plugins) to something different, log in, rename the plugins folder back to its original name (“plugins”), and then go to the plugins section in the Dashboard and activate Woocommerce. Then I can navigate for this session only. If I then log out, and log back in again (with ONLY Woocommerce active, and a default theme), I experience the same issue where I keep getting logged out.

So to me, this shows, that there is some problem, that when I log in with Woocommerce active, it is causing the session to expire repeatedly within seconds, and I can’t accomplish anything.`

I have a strong suspicion that something related to Woocommerce is causing my session in the WordPress backend to expire (and hence I am automatically logged out) and asked to log in again over and over again. This happens after only a second or two after logging in, so I can’t do anything.

To reiterate, I have ONLY the Woocommerce plugin active (no other plugins active) and this problem occurs. This is while I am using a Default theme as well.

Unfortunately I don’t have the technical knowledge on Woocommerce to know how to go further with this problem.

Thank you for your support Mirko.

• This reply was modified 3 years, 4 months ago by Jethro Burnett Thorburn.
• This reply was modified 3 years, 4 months ago by Jethro Burnett Thorburn.
• This reply was modified 3 years, 4 months ago by Jethro Burnett Thorburn.