harakiro

Upon doing more research it seems that the plugin is not acknowledging the orders when made on Facebook. How can I test and correct this?

I’ve followed the above steps and followed the steps to remove items.

I am still having orders stuck in Facebook saying
“Order pending acknowledgement by WooCommerce Integration
This order hasn’t been acknowledged on your order management surface yet. Once the order is acknowledged, you’ll be able to start fulfilling it.”

Even when fully integrated woocommerce NEVER responds so an order can be processed.

Any help here is greatly appreciated. I have contacted Facebook several times and have yet to get any help.

I am having this exact same issue and now have orders I’m unable to process due to this. History:

1. Installed the plugin successfully and had it connected to Facebook.
2. Decided I didn’t want woocommerce directly connected to Facebook in this manner so I disconnected per instructions, removed plugin, deleted catalog from Facebook, removed app, and deleted user.
3. Checked my orders on Facebook and it still shows orders are managed by woocommerce.
4. New order came in, it too shows orders managed by woocommerce but now both are stuck “waiting for acknowledgement from woocommerce”

I really need help on this as this is going to affect my customer’s experience.