harleec

I have the same problem with the Import Historical Data getting stuck at “Finalizing.” Is there a response to this from Woo?

I also have the same problem when activating the autoptimize plugin. I haven’t had time to debug it (too many other critical issues), so it would be great if someone could debug it and share the findings.

Below is the CSS that I received from the Kallyas theme developers. Previously, the theme wasn’t utilizing the full width of the mobile screen, causing the Square fields to be compressed and/or wrapped.

@media (max-width: 767px) {
.zn-wc-pages-style2 .checkout.woocommerce-checkout {
padding-right: 0;
padding-left: 0;
}
.zn-wc-pages-style2 .checkout.woocommerce-checkout .woocommerce-shipping-fields h3 label {
margin-left: 21px;
}
}

I reached-out to the Kallyas theme people at Hogash Studio, and they provided a few lines of CSS that fixes the width issue. The Square input fields are now appropriate width in mobile mode, so I’m good now.

I’m using Kallyas theme and see the same issue. I haven’t tried the Storefront theme yet, but I’d be interested to know what theme @jason45kim is using.

Hi @treibalen,

After further troubleshooting, here’s what I found. Orders without any changes are being hold and not charged by Square, as expected. The issue is when we make a change to the order, such as a customer asking us to apply a coupon that they forgot to add. If we make that change, and then click “Capture Charge,” the adjusted amount is not charged, it’s the original authorized amount that is charged. Sorry for the confusion in the original problem statement.

Regards,
Harlee

Hi @treibalen,

Our orders also stay in “On Hold” status, the issue is that Square actually captures. I checked the settings, and Charge Virtual-Only Orders is disabled, but we have Capture Paid Orders enabled. Based on the help text below the field, we assumed it wouldn’t automatically capture, since we’re not progressing to Processing until clicking the “Capture Charge” button. Is having this parameter enabled the cause of our problem?

Regards,
Harlee

Closing ticket.

Hi @jlundie – it seems that no one can explain what happened, and we’re still running fine after the weird weekend. We can close the ticket for now.

Thanks for the replies. Today, the duplicate orders are not happening, but the WordPress admin responsiveness is extremely slow. For example, it’s taking 5-10 seconds to get into the orders screen, We’re going to reach-out to Namecheap and see if there’s something going on in our backend.

Here’s a link to the page: https://lvpdev.lordvaperpens.com/product/the-chief-dream-catcher-oil-cartridge-battery/
I’m just pasting the link for embedding a video that I get from YouTube. It works in the Description tab, without any plugin, but it doesn’t work in the custom tab. Like I mentioned, the video appears in the edit product page.

Also, I can’t get any of the standard formatting to work, all sentences run together. If I force a <br> in the Text mode, it disappears when I switch to Visual. You can see it here: https://lvpdev.lordvaperpens.com/product/blueberry-og-cbd-shatter/ in the “2018 FARM BILL” custom tab. The “At the federal level, …” is starting of a paragraph that should be on a separate line.

• This reply was modified 5 years, 4 months ago by harleec.