Md.Hashib Ali

Dear?@deputt,

Thanks for sharing your “PHP Notice Function _load_textdomain_just_in_time” issue with us. We successfully fixed the issue from our end. We request you to wait for the next updated version plugin. I hope in the next updated version, you will not get the issue.

If you have further queries then please don’t hesitate to knock us. We are here for you.

Thanks.
Best Regards,
Hasib Ali

Dear digitalito,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Thanks.
Best Regards,
Hasib Ali

Dear 1angelo1111,

Thanks for your feedback and valuable comment. Also, Thanks again for your confirmation message that you got the refund. We appreciate your kind support.

Thanks.
Best Regards,
Hasib Ali

Dear?exile01,

We successfully fixed the Hover video widget Poster issue. We request you to wait for the next update. I hope The Poster will work fine in the next update.

Thanks.
Best Regards,
Hasib Ali

Dear Pedrtosimao,

Thanks for your feedback reply. We request you to update your all plugins and after updating your all plugins, then please regenerate the css data and file from Elementor > tools and also clear your all plugins and browser cache and check it once again.

If you face the same issue then we request you to contact directly Bdthemes support team and i hope they will review your issue very quickly and also solve your issue.

Thanks.
Best Regards,
Hasib Ali

Dear simeon78,

Thanks for reaching out to us. We checked that the auto update, used and unused elements/modules in backend dashboard works fine. Maybe you mistake or missing something to understand it. We request you to follow the below instructions-
1. Update your plugin and clear your cache.
2. Make ensure that you enable the Usage Data Sharing option From Elementor settings. Please enable it. Please see the screenshot – https://prnt.sc/be1_2q6JSe9n
3. Please go to the Ementor > system info > hit the Recalculate button and then you will get the actual data for the used widget/elements information and then compare it with Element Pack dashboard > used widgets. Please see the demo screenshot – https://prnt.sc/8DNWOKfD_YVV

I think you understand. If you have any further queries then ask freely with us.

Thanks.

Best Regards,
Hasib Ali

Dear Neo2k23,

Thanks for you great observation. We are working on it. I hope as soon as possible you will get the update for the plugin.

Thanks.

Best Regards,
Hasib Ali

Dear Neo2k23,

You’re most welcome! If you need any further assistance, please don’t hesitate to reach out.

Thanks.
Best regards,
Hasib Ali

Dear YasserDivaR,

Thanks for sharing the url link. We got an another solution for it. We request you to contact directly with Bdthemes support team for it. I hope they will provide you the solution.

Thanks.
Best Regards,
Hasib Ali

Dear exile01,

Thanks for your feedback and sharing the cover image or thumbnail feature requirement for the Hove Video widget. We will check your requirement and if it is possible then we will try to implement the feature.

Thanks.
Best Regards,
Hasib Ali

Dear Exile01,

We understand your point. There is no issue with the Poster. We checked your screenshot and found that you use a video and a poster at a time. We want to inform you that the poster shows or works when the video is not set or missing. When you don’t set a video, the poster shows instead of the hover video. But when you set the poster and the video at a time, only the video will show. I hope you understand.

Thanks.
Best Regards,
Hasib Ali

Dear creativesense,

Thank you for the great feedback! We’re thrilled that Prime Slider impressed you and our support team helped you properly. Excited to be part of your future projects!

Thanks for staying with us.
Best Regards,
Hasib Ali

Dear?Khubaib Mehmood,

?We checked that you used the backdated version(5.8.4) of Element Pack Lite. We request you to use the latest version of Element Pack Lite. Now we have available version – 5.10.3
After updating your plugin, we request you to regenerate the css data and file from Elementor Tools settings.

We request you to check it once again and let us know if you face any problems. I hope your problems will be solved.

Thanks.
Best Regards,
Hasib Ali

Dear Neo,

I hope you will be glad to know that we successfully added the SVG Support option for you. Please see the screenshot – https://prnt.sc/xNXABgcyTtjM
We request you to wait for the next updated version plugin.

Thanks.
Best Regards,
Hasib Ali

Dear Khubaib Mehmood,

Thanks for sharing your issue with us but really sorry to hear about it. We checked that you used the backdated version of Element Pack Lite. We request you to use the latest version of Element Pack Lite. We also checked your shared website and can’t find any console error. Please see the screenshot – https://prnt.sc/ByQ898rKYUTy
Maybe there was caching issue. After updating your plugin, we request you to regenerate the css data and file from Elementor Tools settings.

We request you to check it once again and let us know if you face any problems.

Thanks.
Best Regards,
Hasib Ali