HasThemes

Hi @adinae

Thanks for reaching out to us! We’re sorry you’re experiencing this issue.

We have checked your site. There might be a conflict either with the theme or any other plugin used on your site. It would be good if you please create a support ticket on our website https://hasthemes.com/contact-us for further investigation.

If you have any questions, please let us know.

Thanks!

Hi @andreas22

“It worked previously, so is this a new update or compatibility issue?”
It’s not supposed to be happen! Because we didn’t do anything that might create issue like this.

Would you please increase the variation threshold limit to 50/100?
Check this screenshot https://tppr.me/Dj7dA

Thanks!

Hi @lb80

It seems you are not logged in with appropriate role. Would you please login with wholesaler role and check again?

If the issue still persists it would be good to contact us here https://hasthemes.com/contact-us for further investigation.

Thanks!

Hi @sincewelastspoke

We have checked the reference site https://tppr.me/avn1w mentioned in the article and found that the issue is solved. Please check this screenshot https://tppr.me/oxsKR

Anyway, Would you please scan again with the Wordfence plugin and share a screenshot of the issue if it is still exists?

Thanks!

Hi @sincewelastspoke

Sorry for the delay. We have checked the plugin with WordFence and didn’t find such issue. We have updated the plugin with fixing a minor security issue. Would you please update the plugin and check again?

Thanks!

Hi @pleasure94

The issues are fixed to the latest version. Please update the plugin and check.

Thanks!

Hi @newstyleprint

Thank you for sharing your feedback.

We are deeply sorry to hear about the bad experience you had with the support team.

Please accept our sincere apologies. It was never our intention to put you through all those hassles ??

Would you be so kind enough as to give us an opportunity to take a look into this matter, so we can make it right? All we are asking for is a chance to ensure that you have a positive experience with our company.

We’ll eagerly await your valuable response.

Thanks!

Hi,

Since we haven’t heard back from you. We are closing the ticket for now. In case you need any further assistance,  please feel free to reopen this ticket at any time OR create a new ticket. 

We’ll definitely help you with that.

Thanks!

Hi,

Since we haven’t heard back from you. We are closing the ticket for now. In case you need any further assistance,  please feel free to reopen this ticket at any time OR create a new ticket. 

We’ll definitely help you with that.

Thanks!

Hi,

Since we haven’t heard back from you. We are closing the ticket for now. In case you need any further assistance,  please feel free to reopen this ticket at any time OR create a new ticket. 

We’ll definitely help you with that.

Thanks!

Hi,

Since we haven’t heard back from you. We are closing the ticket for now. In case you need any further assistance,  please feel free to reopen this ticket at any time OR create a new ticket. 

We’ll definitely help you with that.

Thanks!

Hi,

We are closing the ticket for now. In case you need any further assistance,? please feel free to reopen this ticket at any time OR create a new ticket.?

We’ll definitely help you with that.

Thanks!

Hi @rustykins

The WooCommerce and Custom fields are not available in the free version. When you will be adding a new field by clicking on the “+” button a notice will be shown you instead of adding the fields. Please check this screenshot https://tppr.me/sHBmA

Anyway, It would be good if you please create a ticket here https://hasthemes.com/contact-us

If you have any questions, please let us know.

Thanks!

Glad to know that!

Hi @cybercr33p

Thanks for your reply. We have checked that the ORDER_BY is not post_date from our side.

Please check this https://dpaste.com/EW75YLMYP

While we were checking the Woocommerce & Whols plugins were only activated other plugins were disabled.

The default ORDER_BY value is the menu_order which is displaying correctly from our side.

There might be 3rd party plugins OR your custom coding may affected your query. We will recommend you to check after deactivating other plugin except “Woocommerce & Whols” and also use a Default theme.

Anyway, if you don’t want to do the above. You can use the snippet below to change the order by “ID” manually.

add_filter( 'woocommerce_default_catalog_orderby', 'hasthemes_change_orderby', 9999  );
function hasthemes_change_orderby( $sort_by ) {
	return 'id';
}

If you have any questions, please let us know.

Thanks!