hdflvplayer

Dear Customer,

Apologize for the inconvenience. We understand you have hard time in finding the plugin in admin. You will be able to find the Video gallery plugin just below WordPress default settings option. Please make sure if you have activated the plugin from plugins -> installed plugins.

If you still have problems please contact our support at [email protected] and we will be able to help you.

Hi Johnny,

Apologize for the inconvenience occurred. The product is available in the market for more than 5 years and we have never experienced this problem. However, please contact our support with the information about the gallery plugin you are already using, so we will certainly help you fix this.

You can email us at https://www.apptha.com or you can chat with us through live chat available at https://www.apptha.com.

Regards,
Apptha

Hi Joe,

Sorry to hear that you have problems with Video Gallery plugin. The player is already built with YouTube Data API. Please do contact our support team at [email protected], so we will get this resolved.

Hi Shakil,

Apologize for the inconvenience. Our Video Gallery player can play only h.264 encoded video format which was mentioned in our feature. If your video does not meet the encoded format you will need to convert the videos.

The Original video URL https://demo.bkfoundation.co.in/wp-content/uploads/videogallery/23_video398137837.mp4 you have provided above does not play the videos in browser player (HTML5). Hence, this video will not be played in video gallery player (flash) and other embed players in the market.

We recommend you to convert the video using https://www.online-convert.com/ or handbrake and play the converted videos. This will fix the issue with the video.

If you are interested, we will help you convert all the video automatically with in the plugin using ffmpeg while uploading, so you don’t have to use third party encoders.

Hi Leanne Pedante,

Our sincere apologies for the inconvenience. Yes, we understand that you have purchased a pro version of the product before an year and as per the company regulation, free support for the pro version ($99) is only for 1 month and you can purchase additional support package if necessary.

However, we do provide support for lifetime if it is going to be a product error. The issue you have reported is not a product bug (this has been mentioned in our terms and conditions page) hence our team has requested you pay for the support.

You can still get support through our forum community at https://apptha.com/forum/viewforum.php?f=27 and our forum community developers will help you resolve the issues.

Hi Hitesh,

Yes, you can set the number of related videos from admin at Video Gallery -> Settings -> Video Page settings -> limit related videos -> Enter the limit and update the settings.

Hi,

Thanks for using our plugin.

Please note that the UI is designed to give a best user experience to the end users. We have customers using the plugin and no one has reported that the interface is bad. However, we will take your suggestion and will improve the UI with the standard post type edit in future versions.

Please feel free to share your requirements to [email protected] and we will he glad to assist you.

Regards,
Apptha

Dear Customer,

Apologize for the huge delay. We understand that you have issues when playing with Firefox browser. We will be able to get this sorted out. This issue occurs only when the website URL is translated to other language and it works for all other customers. Since this issue is little critical we took more time. However, we will send you the fixed package to your email. Please feel free to contact us at [email protected] for any clarifications.

Once again we apologize for the inconvenience.

Regards,
Apptha

Hi,

We will be able to resolve this. Please email us your site link having the this video added to [email protected] and our support team will sort out this issue.

Dear Customer,

You can also add videos using iframe code by using embed video adding option. Please try this and let us know if you need any help.

Regards,
Apptha Team

Dear Customer,

Many thanks for the positive feedback. We understand that you need option to copy iframe code for the videos. We do have this feature and if you are using the Video Gallery plugin version 2.8 go to your website administrator -> Video Gallery -> Settings -> iframe visible -> Mark the check box and save the settings.

Now you will see an option to copy iframe code below the player in player page.

Dear Customer,

Our Video Gallery plugin does not have option to fetch videos from Youtube Playlist/Channel. You can add the single Youtube video URL directly using URL method. We have never mentioned this as a feature in our plugin page, you could refer the link https://www.ads-software.com/plugins/contus-video-gallery/. If you would like to avail this feature, please email us at [email protected] so we will help you with this.

Regards
Apptha Team

Hi Niustem,

We apologize for the inconvenience occurred. We understand that the player shows black screen and this issue occurs multiple times. This issue is a cross domain issue and this does not occur for everyone. We have customer using the plugin without this serious issue.

Please follow the below solution to fix the problem.

Please edit videohome.php in the file path /wp-content/plugins/contus-video-gallery/front/view/videohome.php and find the code $site_url = get_site_url(); and replace that with the code $site_url = home_url();.

If you still face difficulties in using the plugin, please emails us at [email protected], so we will take immediate action and give you the permanent solution.

Once again we apologize for the inconvenience.

Regards
Apptha Team

Dear Customer,

Apologize for the inconvenience. We understand that it was a huge delay from us. We are trying to give permanent fix and we will speed up the process and get this issue fixed shortly.

Please contact us to our support email to know the issue status.

Regards
Apptha Team

Dear Customer,

We really thank you for suggesting these options to enhance our product feature and upgrading the versions. Video Upload feature was already in our road map and will be released in our future version. We will put all your suggestions to our development team for the enhancement.

Please feel free to contact us through live chat at https://www.apptha.com for any assistance.

Regards
Apptha Team