hdw player

Hi,

I checked your website. There is an issue with jquery conflict.

Please send your website admin access to our support mail ([email protected]). We will fix the issue.

Regards,
Shanthi Raj,
HDW Player

• This reply was modified 5 years, 8 months ago by hdw player.

Hi Soymedios, We are truly sorry to hear about your bad experience. Could you contact our support service using: [email protected] and clearly explain the problem? We will help you accordingly.

Hello,

Can you please send link of the page to [email protected]? I am sure this is not a bug in the player, but would have been something else. We will check and update you.

Regards,
HDW Player

Hi,

We could see that some other plugin interrupt to generate config xml file.

Can you please let us know the FTP and admin access of your website via our support email. ([email protected])?

Regards,
HDW Player

Hi,

We fixed the issue. Please check it with new version.

Regards,
HDW Player.

Thanks for your encouragement. It is people like you who inspire us to do things better. We will keep on this good work and will strive hard to make people’s life happy.

Regards,
HDW Player

Hello,
Can you please let us know the actual page where you have the video player plugin activated so that we will solve the issue?

Regards,
HDW Player

Hello,

An RTMP stream consists of two pieces:

The streamer path (e.g. rtmp://example.com/vod/ or rtmp://example.com/live/).
The stream name (identifier) (e.g. mp4:folder/video.mp4 or flv:folder/livestream).

You have to give the streamer path to Streamer field and stream name to Video field.

You can also check your streamer at below link.
https://www.hdwplayer.com/rtmp-streaming-video-player/

Regards,
HDW Player

Hello,

The video looks like chopped at the top because of the black border in the right & left side of video.

If so, Youtube videos displayed without black border around the video when you set the player height and width to 810 & 480.

Otherwise, we will get the black border around the video that depends upon your player’s height and width.

Regards,
HDW Player

There is another plugin having the same class name as “Mobile_Detect” that you installed in your website.

Please do following things. It will resolve the issue.

File: isMobile.php
Line: 3

class Mobile_Detect {

should be

class HDW_Mobile_Detect {

And

File: shortcode.php
Line: 42

$detect = new Mobile_Detect();

should be

$detect = new HDW_Mobile_Detect ();

And

File: config.php
Line: 225

$detect = new Mobile_Detect();

should be

$detect = new HDW_Mobile_Detect ();

Regards,
HDW Player

SQL injection vulnerability had been resolved and updated in the version of HDW Player (3.2).

The current version of HDW Player is 3.4.

Regards,
HDW Player

Hello,

You can set “No. of Rows” to two or more for display more than single line on gallery page.

Regards,
HDW Player.

Hello,

Please remove special characters (ий., !~?) from video name. Video will be played once you update the video name.

Regards,
HDW Player.

In our side player works both on system and mobile devices with wordpress 4.1 package. Could please let us know the website url where you have issues with HDW Player?

You can raise ticket for this issue at https://www.hdwplayer.com/ticket/

Regards,
HDW Player.

I have just fixed the bug and updated the plugin into version 3.4. Thanks for the info.

Regards,
HDW Player.