hdw player

Hello,
Thanks for your interest in our video player. Here are the answers for the questions:

1. Can you please raise a ticket in our website and share your website access? This issue is strange enough for our developers to have a look at it. Briefly checking at the website, I could see that there is no video source. However, our developers could investigate and will resolve the issue.

2. Send the link of the page along with the website access to check. This is also unreported. I am sure this is not a bug in the player, but would have been some thing else. We will check and update you.

Can you please check our documentation to see the posts for the addition of videos from your computer?

Regards,
HDW Player

Hello @athina33,

We are working on those options. We will be releasing the options in our next version update, which will be free.

Regards,
HDW Player

Hi,
We got the mail. We are working on it. Will let you know once we resolve the issue.

Regards,
HDW Player

Hello athina33,
We need your website access to work on the issue. It is not recommended to provide your access details here. Can you please raise a ticket in our website and our support team will resolve the issue.

Regards,
HDW Player

Hello athina33,
We fixed the bug and the new version of file is available in wordpress directory. You can download the new version, unzip it and install it via FTP. This will solve your problem.

Regards,
HDW Player

Hello Athina33,
Your website is down and we are not able to see the player. And, it is a little hard understanding the problem. Can you please send us screenshots so that we can understand the problem.

Regards,
Support Team,
HDW Player

Hello,
We have an updation from our hosting provider. The site will be down for 24-48 hours. You can send a mail to [email protected] regarding the purchase.

We apologize for the inconvenience caused.

Regards,
HDW Player

Hi Kriss,
We do not have the option of the playlist inside the player. But we can customize the player to have in-built playlist which do not slide for you.

Send us a mail on [email protected] so that our developers can handle it.

Regards,
HDW Player

Hello,
You can have the video gallery outside of the player. We have the option. You can check the link: https://www.hdwplayer.com/wordpress/

You can contact us on [email protected] if there are more questions.

Regards,
HDW Player

Hello,
Can you please let us know the website url? This will make us understand the issue better. You can also raise a ticket in our website, https://hdwplayer.com/ticket

Regards,
Support Staff,
HDW Player

Hello,
Thank you very much for the appreciation. We look forward to a long term business relation.

Regards,
HDW Player

Hello,
We have not received any communication from you on our mail. Can you please let us know if the issue is resolved?

Regards,
Support Staff,
HDW Player

Hi,
We checked the plugin for compatibility with other plugins. However, if the problem in your test site is because of the plugin conflict, we would have to check.

Can you please give us the link of the website or test link where you find the conflict? If you could provide this, we will have a better understanding in solving the issue.

Regards,
Support Staff,
HDW Player

P.S: You can also raise a ticket in our website (www.hdwplayer.com/ticket) which will be answered. If you can’t give access on this public forum you can raise a ticket there.

Hello,
Can you please send us screenshots of the problem. We could not see the errors in the test link you have provided. We will also advise you to raise a ticket at HDW Player website (https://www.hdwplayer.com/ticket) and send us screenshots so that our support team will look into the error and will find a solution.

Regards,
Support Staff,
HDW Player

Hello,
Can you please be elaborate on the myurl? We need the exact url to test the error. We have received your email to our support team as well, which has been answered.

Regards,
Support Staff,
HDW Player