Héctor.G

Hello there,

Then that means there’s no code to send. So, basically, the product is not a gift card.
Could that be possible?

Have you made any modifications to the plugin?

What happens if you reinstall the plugin from scratch and delete your (possible) modifications inside your theme?

Please, let us know.
Have a nice day!

Hi there,
Thank you for contacting us!

Those options only appear when you hover the mouse over the entire row, you do not need to be near the checkmark.

The checkmark is only used for bulk actions.
Could you check it?

Have a nice day!

Hi there,

Could you please try adding the following code to the functions.php file of your active theme?

if ( ! function_exists( 'yith_ywgc_enqueue_scripts_custom' ) ) {
    function yith_ywgc_enqueue_scripts_custom() {
        $jquery = 'jQuery(document).ready(function($){
            $(".product-type-gift-card .gift-cards_form.cart").last().remove();
        });';

        wp_add_inline_script( 'ywgc-frontend-script', $jquery );
    }

    add_action( 'wp_enqueue_scripts', 'yith_ywgc_enqueue_scripts_custom', 999 );
}

This should solve the problem.
Please, give it a try and let us know.

Have a nice day!

Hi there,
Thank you for contacting us!

The form is displayed only if you are not logged in, because if you are logged in, the info is taken directly from the user, if not, a form is displayed.

Have a nice day!

Hi there,
Thank you for contacting us!

Could you please try the following code?

if ( ! function_exists( 'yith_wcwl_enqueue_back_required_assets' ) ) {
 function yith_wcwl_enqueue_back_required_assets() {
 $suffix  = defined( 'SCRIPT_DEBUG' ) && SCRIPT_DEBUG ? '' : '.min';
 $version = defined( 'WC_VERSION' ) ? WC_VERSION : '';

 wp_enqueue_style( 'woocommerce_prettyPhoto_css', plugins_url( 'assets/css/prettyPhoto.css', WC_PLUGIN_FILE ), array(), $version );
 wp_enqueue_script( 'prettyPhoto', plugins_url( 'assets/js/prettyPhoto/jquery.prettyPhoto' . $suffix . '.js', WC_PLUGIN_FILE ), array( 'jquery' ), '3.1.6' );
 wp_enqueue_script( 'prettyPhoto-init', plugins_url( 'assets/js/prettyPhoto/jquery.prettyPhoto.init' . $suffix . '.js', WC_PLUGIN_FILE ), array( 'jquery' ), $version );

 wp_enqueue_style( 'yith-wcwl-main', YITH_WCWL_URL . 'assets/css/style.css', array( 'jquery-selectBox' ) );
 }

   add_action( 'wp_enqueue_scripts', 'yith_wcwl_enqueue_back_required_assets', 100 );
}
if ( ! function_exists( 'ywfav_add_fontawesome' ) ) {
 function ywfav_add_fontawesome() {
      wp_enqueue_style( 'fontawsome', 'https://stackpath.bootstrapcdn.com/font-awesome/4.7.0/css/font-awesome.min.css' );
 }

   add_action( 'wp_enqueue_scripts', 'ywfav_add_fontawesome', 99 );
}

You have to paste it into the functions.php file of your active theme.
Please, give it a try and let us know.
Have a nice day!

Hi there,
Thank you for contacting us!

Could you please try the following CSS?

.yith-wcaf-dashboard-navigation {
 display: block !important;
}

You have to paste it into “Appearance > Customize > Additional CSS”.
Please, try it and let us know.

Hi there,
Thank you for contacting us!

Try regenerating the permalinks.
You have to go to Settings > Permalinks and hit the “Save” button, that’s it.

Please, try it and let us know.
Have a nice day!

Hi there,
Thank you for contacting us!

That’s strange, are you using any builder where you have placed the form shortcode in?

We could hide it with CSS, but it would be better to solve the problem that way if possible.

Please, let us know.
Have a nice day!

Hello there!

That’s really strange. If the code works if you have something custom on it, it means that the code of the gift card it’s empty, which should not be possible.

Could you delete the “if” from the code, and check if that way it works?
But it should not show nothing since the code could be empty.

Please, let us know.

Hi there,
Perfect! I’m glad it worked!

Have a nice day!

Hi there,
Thank you for contacting us!

I have been checking our CSS rules with the inspector, and disabling them 1 by 1 and couldn’t make the top bar disappear.

I have also checked in other elements not from our plugin, but couldn’t find the reason either.
Could you please share a screenshot showing us how it looks with our plugin deactivated?

Please, let us know.
Have a nice day!

Hi there,
Thanks for contacting us!

The plugin does not touch or modify anything about the WordPress login process.

Once an affiliate is logged in, it behaves the same way as a customer, but they can access their affiliate dashboard. That’s the only difference. They can also buy on the site and do anything a customer can do too.

So once they log in, they will be led to the My Account page the same way any user does.

Please, let us know.
Have a nice day!

Hi there,

The code is using a hook directly from WooCommerce, so for sure it should be changing anything.
If it’s not outputting anything, it could be because the code is wrongly placed.

Have you checked that the code is placed out of any other function and that it’s executing? Maybe you have any other code with the same hook:

woocommerce_order_item_meta_start

If so, could you try changing the priority of the function?

If you do not know how to do it, please let us know and we would try to explain it in more detail

Have a nice day!

Hi there,
Thank you for contacting us!

Indeed you have multiple solutions.
You can override the template located in:

/wp-content/plugins/yith-woocommerce-gift-cards/templates/yith-gift-cards/ywgc-gift-card-template.php

Or use this filter:

yith_ywgc_email_description_text

With both methods you will be able to achieve it.
Please, let us know any doubts you have.

Have a nice day!

Hi there,
Thank you for contacting us!

Unfortunately, this seems a problem of incompatibility. If the order amount is updated correctly on the checkout page, then our plugin is working fine but the gateway is not taking the correct amount.

There’s not much we can do about it unfortunately, they shouldn’t send you to WooCommerce support as the problem happens in the process between our plugin and theirs.

We can’t take over this issue in the free forum.
Thanks for your comprehension.

Have a nice day!