hektorpia

Vielen Dank!

I have the same problem on my sites. They all run with the “Astra Theme”.

Best regards,

Hektor

• This reply was modified 1 year, 3 months ago by hektorpia.

The error message I mean occurs when facebook links back to my store/webshop, meaning the error/crash happens back on my website (see screenshot: imgur ).
The problem would be that the website can’t really handle the response and crashes I think.
I only noticed the error because Facebook themselves contacted me about my webshop not meeting the quality requirements because of this problem and them announcing they would give me a deadline until March 29th to resolve these issues.

Thanks again for the support and your answer in advance!

Hi,
Thank you for your answer.
The mails are sent directly by Stripe.
Here is the screenshot and the system status.
Thanks!

Screenshot-Email

### WordPress Environment ###

WordPress address (URL): https://wienerschnitzlland.at/huetteldorfer-order
Site address (URL): https://wienerschnitzlland.at/huetteldorfer-order
WC Version: 5.5.2
REST API Version: ? 5.5.2
WC Blocks Version: ? 5.3.3
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.4
Log Directory Writable: ?
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: de_DE_formal
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.8
PHP Post Max Size: 256 MB
PHP Time Limit: 600
PHP Max Input Vars: 5000
cURL Version: 7.64.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.2
WC Database Prefix: wp_
Datenbank-Gesamtgr??e: 179.63MB
Datenbank-Datengr??e: 138.80MB
Datenbank-Indexgr??e: 40.83MB
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wp_nf3_fields: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_nf3_forms: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_rpress_customermeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_rpress_customers: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_snippets: Daten: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_social_users: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_taskmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_wccs_conditions: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wccs_condition_meta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wcmp_cust_answers: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcmp_cust_questions: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcmp_products_map: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcmp_shipping_zone_locations: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcmp_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcmp_vendor_ledger: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcmp_vendor_orders: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcmp_visitors_stats: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_admin_notes: Daten: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Daten: 0.11MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Daten: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_points_rewards_user_points: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_wc_points_rewards_user_points_log: Daten: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wc_product_meta_lookup: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wdr_order_discounts: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_order_item_discounts: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_rules: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfls_2fa_secrets: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpklist_template_data: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgmza: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgmza_circles: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgmza_maps: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgmza_polygon: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgmza_polylines: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpgmza_rectangles: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpns_attack_logs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpns_blocked_ips: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpns_email_sent_audit: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpns_ip_rate_details: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpns_malware_scan_report: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpns_malware_scan_report_details: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpns_malware_skip_files: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpns_transactions: Daten: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_wpns_whitelisted_ips: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpsmtp_logs: Daten: 0.28MB + Index: 0.00MB + Engine InnoDB
wp_yith_wapo_groups: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wapo_types: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wccl_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_ywpar_points_log: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_za_categories_to_groups: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_za_groups: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_za_headers: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_za_products_to_groups: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_za_types: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_za_values: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

apifw_inv_templates: 1
attachment: 108
custom_css: 3
dc_commission: 1
dp_template: 1
elementor_library: 10
elementor-hf: 4
exwo_glboptions: 21
exwoofood_scbd: 10
fooditem: 1
fpf_fields: 1
global_product_addon: 1
inc_popup: 1
itsec-dash-card: 6
itsec-dashboard: 1
lws-wre-event: 4
lws-wre-pool: 1
nav_menu_item: 20
nf_sub: 30
page: 22
pi_critical_css: 1
post: 1
product: 98
pw_gift_rule: 1
revision: 16
shop_coupon: 1
shop_order: 330
um_directory: 1
um_form: 3
viwec_template: 1
wapf_product: 1
wccf_product_field: 1
wcpa_pt_forms: 1
wpcf7_contact_form: 2
wpcf7r_action: 1
wpforms: 2
wpt_product_table: 1
xlwcty_thankyou: 1
yith-wcet-etemplate: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (36) ###

Advanced Database Cleaner: von Younes JFR. – 3.0.3
Astra Pro: von Brainstorm Force – 3.5.7
Starter Templates: von Brainstorm Force – 2.6.21
Astra Widgets: von Brainstorm Force – 1.2.9
Better Search Replace: von Delicious Brains – 1.3.4
iThemes Security: von iThemes – 8.0.2
Code Snippets: von Code Snippets Pro – 2.14.1
Custom Order Numbers for WooCommerce: von Tyche Softwares – 1.3.3
Custom Payment Gateways for WooCommerce: von Imaginate Solutions – 1.6.6
Duplicator: von Snap Creek – 1.4.2
Easy WP SMTP: von wpecommerce
alexanderfoxc – 1.4.7

Extras for Elementor: von Namogo – 2.2.51
Elementor: von Elementor.com – 3.3.1
Envato Market: von Envato – 2.0.6
Fr Custom Payment Gateway Icon for WooCommerce: von Fahri Rusliyadi – 1.1.1
Header and Footer Scripts: von Digital Liberation – 2.2.1
Image Hover Effects - Elementor Addon: von Blocksera – 1.3.4
Loco Translate: von Tim Whitlock – 2.5.3
Maintenance: von WebFactory Ltd – 4.03
Manage Notification E-mails: von Virgial Berveling – 1.8.0
Ninja Forms: von Saturday Drive – 3.5.7
Plugin Organizer: von Jeff Sterup – 10.1.5
Points and Rewards for WooCommerce: von MakeWebBetter – 1.1.4
Quick Featured Images: von Kybernetik Services – 13.5.7
Regenerate Thumbnails: von Alex Mills (Viper007Bond) – 3.1.5
SVG Support: von Benbodhi – 2.3.19
WooCommerce Cash On Pickup: von Marian Kadanka – 1.6
WPC Added To Cart Notification for WooCommerce (Premium): von WPClever – 1.6.1
WooCommerce Food: von Ex-Themes – 2.6.3
Force Authentification Before Checkout for WooCommerce: von Luiz Bills – 1.4.1
WooCommerce Stripe-Gateway: von WooCommerce – 5.4.0
WooCommerce: von Automattic – 5.5.2 (Update auf Version 5.6.0 ist verfügbar)
WP Downgrade | Specific Core Version: von Reisetiger – 1.2.2
WP-Optimize - Clean, Compress, Cache: von David Anderson
Ruhani Rabin
Team Updraft – 3.1.12
WP-Orphanage Extended: von MELONIQ.NET – 1.2
Wp Social: von Wpmet – 1.7.4

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop-Basis: #328 - /shop-2/
Warenkorb: #327 - /warenkorb
Mein Konto: #9 - /mein-konto/
Allgemeine Gesch?ftsbedingungen: #4045 - /agbs/

### Theme ###

Name: Astra
Version: 3.6.8
Author URL: https://wpastra.com/about/
Child Theme: ? – Wenn Sie WooCommerce mit einem Theme
das Sie nicht selbst entwickelt haben
an eigene Bedürfnisse anpassen
dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie Sie ein Child-Theme erstellen (engl.)

WooCommerce Support: ?

### Action Scheduler ###

Abgeschlossen: 907
Oldest: 2021-08-02 11:08:50 +0200
Newest: 2021-08-27 17:44:05 +0200

Ausstehend: 1
Oldest: 2021-08-28 08:42:30 +0200
Newest: 2021-08-28 08:42:30 +0200

### Status report information ###

Generated at: 2021-08-28 05:46:04 +02:00

Hi,

Thanks! I will try your advice.