hellheim

Hi there.

Try disabling all plugins and see if this helps, if not, then try renaming your current active theme folder into something different, so default theme gets activated (I’m assuming you have a default theme somewhere in there).

You can access your installation via ftp.

Hope it helps.

Hi there,

If you have access to cpanel, login to your hosting account and check File Manager. Visit your wp root folder and click on folders for options. From there look into file / folder permissions. You nees to look for wp-content folder and set it to 775 or 777. Once done, perform updates then change back permissions.

Hope it helps

Try disabling all plugins at once, then enable them one at a time and checking between if the problem persists. Identify which plugin is causing the trouble and write in here.
Thanks

Hi there.

Check your folder permissions. Try making folders 755 or even 777 while you update. Do not forget to revert permissions back.

Thanks

Hi there.
Great that know this. Please mark topic as resolved.
Thanks

@mobilco,

Could you provide more details about your installation? Wp version, theme used, plugins, etc, so we have a clear image of your set up.

Thanks

• This reply was modified 7 years, 3 months ago by hellheim.

@chuckh58, I will copy paste a support handbook recommendation for this kind of situation so there is no confusion:

At this point, we’ve reached the limits of what most in the community here are willing to offer in their spare time (everyone here is a volunteer). You should consider hiring someone so that you can give them direct access to the site for a far more efficient fix than we can provide here.

Please try https://jobs.wordpress.net/ or https://jetpack.pro/ and do not accept any hire offers posted to these forums.

We will keep this thread open, unless it veers too far off course, in case someone from the community is willing to provide further help here for free.

Sorry, I hope you saw my comment.
THanks

• This reply was modified 7 years, 4 months ago by hellheim.

Could you copy paste your widget code in here or pastebin?

Thanks

@xpresspleasure – Please open a new topic and describe your issue there. This topic is marked as resolved.

Thanks

We can’t know where is the error in your code to provide a code fix. There could be a lot of things going on, starting from a conflict and going to a missing semicolon.

Theme developers have the files and also can get login credentials from you to inspect the code and provide a code fix.

Thanks

If you use a commercial theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

https://www.elegantthemes.com/forum/

Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

Hi Megan,

What theme are you using?

Thanks

If you use a commercial theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

https://www.sktthemes.net/forums/topic/theme-girlie-pro-sections/

Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

Hi Zoe,

What theme are you using?

Thanks