M Hemel Hasan

Thank you for reaching out to us with your concern. We appreciate your feedback, and I apologize for any inconvenience you’ve experienced.

Our team is aware of the issue related to enabling options other than “Direct Checkout” in the “Choose Cart Options” setting and the subsequent impact on the “Products per Row” feature in the Flatsome theme. I want to assure you that we are actively working on a solution to address this compatibility issue.

As a temporary workaround, we recommend using the “Direct Checkout” option (only if you are using “Flatsome Theme”) until the upcoming update is released. Our development team is diligently working on resolving this issue, and the fix will be included in our next plugin update.

We understand the importance of having a seamless user experience, and your patience is highly appreciated as we work towards providing a comprehensive solution. If you have any further questions or if there’s anything else we can assist you with, please feel free to let us know.

Thank you for your understanding and for choosing our plugin for your WordPress website.

Best Regards,

Hello Alexliii,

There are no known issues or potential problems with these two plugins. However, if you encounter any difficulties or have any concerns, please feel free to reach out to our support team. We are available to assist you and will make every effort to address any issues or questions you may have.

We sincerely appreciate your continued support and collaboration. Thank you for choosing to work with us.

@monoloid

We would like to inform you that the issue has been addressed and resolved in our latest update. The updated version will be released on Sunday. Thank you for your patience and understanding.

@mic85b

We apologize for the inconvenience caused by the issue you are currently facing. We appreciate your feedback and are sorry to hear that you are experiencing an issue. For us to provide you with the best possible assistance, we kindly ask that you reach out to us through our support portal (https://portal.themefic.com/my-account/). Our team will work diligently to address your concerns and provide a timely resolution. Thank you for choosing our services.

Hello @berndglasstetter

We apologize for the inconvenience caused by the issue you are currently facing. We appreciate your feedback and are sorry to hear that you are experiencing an issue. For us to provide you with the best possible assistance, we kindly ask that you reach out to us through our support portal (https://portal.themefic.com/my-account/). Our team will work diligently to address your concerns and provide a timely resolution. Thank you for choosing our services.

We would like to inform you that the notice will be removed in our upcoming update. We apologize for any inconvenience this may have caused. Please be assured that we have taken the necessary steps to address the issue. As you may already know, we are currently working on a new modern version of our product which will be launched soon. In order to ensure seamless data retention for our existing users and effective communication of our latest updates to all users, we have implemented measures to facilitate these processes.

Hello caramella1123

We are very sorry for the trouble you are having, this should not have happened. You open a ticket in our support center and we will monitor and fix your problem!

Support Portal: https://portal.themefic.com/support/

Hello Keinar,

Yes, but if you want to get this facility then you need to take our pro service. This is one of our pro features!

Hello wpuser2342834

As there is no response from you, we are marking this resolved, if u need anything in the future, please let us know always!

We released a new version yesterday, which we have solved your problem. I hope you got our update and solved your problem.

Hello inerdadm
I understand your problem. We have already fixed these issues in our next update we will publish this. If you want to solve this problem now, you can open a ticket on our support portal. Or you can wait for the next updated version.

It’s great if you open a ticket on our support portal and we can give you better support. Because if we see your website then we can give the right solution very quickly. For that, you open a ticket in our support
Our Support Portal

• This reply was modified 2 years, 5 months ago by M Hemel Hasan.

As there is no response from you, we are resolved this support, if u need anything in the future, please let us know always!

Hello

We would like to know if there is any update on this? If the issue is solved, can we mark this support as resolved?

Hello

We would like to know if there is any update on this? If the issue is solved, can we mark this support as Complete?