Hendra Setiawan

Hi @chasethecat

Thank you for reaching out to us! For troubleshooting purposes, could you please provide the following details:

1. Your system information.
2. Screenshot of your feed source setting. You can navigate to RSS Aggregator > Feed Sources, and then click Edit on your feed source.

This will help us pinpoint any potential conflicts or issues specific to your setup. Once we have that, we can take a closer look and provide further guidance.

Thank you for your patience, and I look forward to resolving this for you!

Hi @astrowriter

Thank you for getting back to us and for providing the details! It’s great to hear the sources are fetching stories and links correctly.

To help resolve the issue of displaying the feed on your desired page, could you let me know how you’re attempting to display it? Are you using a shortcode? If possible, please share the method you’re using and the page setup details. Screenshots would also be helpful.

Looking forward to your response.

Hi @olimate

Thank you for sharing your feedback, and I’m sorry for the trouble you’ve encountered.

We’re actively working on an update for Spotlight, and I’m happy to share that in the next release, you’ll be able to connect a Creator or Business Instagram account without the need for a Facebook page.

Thank you for your patience, and we’ll be sure to keep you posted as soon as the update is available!

Hi @toyundergroundstore

Thank you for sharing your feedback, and I’m truly sorry to hear about the difficulties you faced while trying to connect your Instagram account to Spotlight. I understand how frustrating it can be to encounter such issues, especially when you were hoping for a smooth experience.

From what you’ve described, it seems like there might have been a misconfiguration or a missing step in the setup process. While our plugin is designed to work seamlessly with Business accounts, occasional errors can arise due to Facebook or Instagram settings.

If you’re still open to using the plugin, I’d be more than happy to help resolve this and ensure everything works smoothly on your site.

Thanks again for trying Spotlight, and we hope to have the chance to turn this experience around for you.

Hi @litow4

Thank you for sharing your feedback, and I’m truly sorry to hear about the issue you encountered with the plugin causing your site to go offline. I completely understand how frustrating this must have been, and I sincerely apologize for the inconvenience it caused.

This is certainly not the experience we aim to provide, and I appreciate you bringing it to our attention. It’s rare, but conflicts can occasionally occur due to server environments, themes, or plugin setups.

I’ve tested WP RSS Aggregator with the Gutenify Hustle theme on my end, and I did not experience the same issue. Could you please share the PHP error logs that were generated when the issue occurred? If you’re not familiar with how to obtain these, your hosting provider should be able to assist you. These logs will give us the necessary details to diagnose the cause of the problem and work on a solution.

If you’re still open to using the plugin, I’d be more than happy to help resolve this and ensure everything works smoothly on your site.

Hi @astrowriter

Thank you for reaching out.

I’m sorry to hear that you’re experiencing issues with your RSS feeds. To assist you further, could you please provide the following details:

1. Your latest debug logs and system information as explained here.
2. The URL of the RSS feed you’re trying to fetch from.
3. Screenshot of your feed source setting. You can navigate to RSS Aggregator > Feed Sources, and then click Edit on your feed source.

This will help us investigate the issue more effectively and provide you with the best possible solution.

Thank you for your patience, and I look forward to your response.

P.S: You can share your screenshots using?Snipboard?or?Imgur.

Hi @wordmax

Thank you for the update! I’m glad to hear the issue has been resolved by setting up the cron job via cPanel.

If you encounter any further issues, feel free to reach out. We’re here to help!

Hi @9qwer9

Thank you for reaching out!

I’ve checked your website on our end, and it appears to be working fine on Safari Mobile. I’ve attached a screenshot here.

Since the issue doesn’t occur on other browsers, it might be related to caching or a local device-specific issue.

Could you please try the following steps:

1. Clear your browser cache on Safari Mobile.
2. Disable any caching plugins or server-side caching temporarily to check if they’re affecting the display.
3. Ensure that your iOS and Safari browser are updated to the latest version.

If the issue persists after trying these steps, please let me know, and I’ll assist further.

Hi @bjrodray

Unfortunately, it’s not currently possible to connect your Instagram business account directly without using Facebook. However, we’re actively working on an update for Spotlight, and in the next release, you will be able to connect a creator or business account without the need for a Facebook page.

Thank you for your patience, and we will keep you posted.

Hi @randyabidin

Thank you for reaching out to us! It seems there might still be cached content or lingering data causing the Aggregator page to persist.

Here are a few steps to investigate and resolve the issue:

1. Clear Permalinks: Go to Settings > Permalinks in your WordPress dashboard and click Save Changes (no need to modify anything). This often resolves URL conflicts.

2. Clear Caching: If you’re using a caching plugin or if your host provides server-side caching, clear the cache to ensure old data isn’t being served.

If none of these steps resolve the issue, please feel free to share more details or screenshots. I’d be happy to assist you further.

Hi @wordmax

Thanks for reaching out to us!

It’s certainly possible to implement a temporary notification system like the one you described, though it will require some custom development. By leveraging the wprss_fetch_feed_before and wprss_fetch_feed_after hooks within the plugin, you can trigger actions before and after feed updates occur. This approach allows you to show a real-time update notification to users while feeds are being refreshed.

While custom development falls outside our standard support scope, I’m happy to provide an example to help you get started.

Here’s a basic example of how you might set up a notification system using AJAX and JavaScript. This code checks the update status and displays a temporary notice on the frontend when feeds are being refreshed. You can customize it to better suit your needs.

// Step 1: Trigger AJAX on feed update start and end
add_action('wprss_fetch_feed_before', function() {
    update_option('feed_update_in_progress', true);
});

add_action('wprss_fetch_feed_after', function() {
    delete_option('feed_update_in_progress');
});

// Step 2: Register AJAX endpoints for frontend to check feed update status
add_action('wp_ajax_check_feed_update', 'check_feed_update_status');
add_action('wp_ajax_nopriv_check_feed_update', 'check_feed_update_status');

function check_feed_update_status() {
    $is_updating = get_option('feed_update_in_progress', false);
    wp_send_json_success(['updating' => $is_updating]);
}

On the frontend, you can add this JavaScript to show a notification when feeds are updating:

(function($) {
    function checkFeedUpdateStatus() {
        $.ajax({
            url: '<?php echo admin_url("admin-ajax.php"); ?>',
            method: 'POST',
            data: { action: 'check_feed_update' },
            success: function(response) {
                if (response.success && response.data.updating) {
                    if (!$('#feed-updating-notice').length) {
                        $('body').append('<div id="feed-updating-notice" style="position: fixed; bottom: 10px; left: 10px; background: yellow; padding: 10px; border: 1px solid black; z-index: 9999;">Feeds are currently updating, please wait...</div>');
                    }
                } else {
                    $('#feed-updating-notice').remove();
                }
            }
        });
    }

    // Run check every few seconds
    setInterval(checkFeedUpdateStatus, 5000);
})(jQuery);

This code checks every few seconds whether the feed update is in progress and displays a notification accordingly. Feel free to use this as a starting point and tailor it as needed.

Hi @flobogo

Thank you so much for your feedback, and I’m really glad to hear that the workaround worked for you! I’ll be sure to update the documentation accordingly.

Since the workaround has successfully resolved your issue, I will be closing this ticket for now. If you encounter any further problems or need additional assistance, please don’t hesitate to reach out—we’re here to help!

Hi @nima1981 and @flobogo

Due to recent changes on Meta (Instagram API), Spotlight is returning an error message “We couldn’t find any Business Instagram accounts connected to your Facebook account!“ when you’re trying to connect an Instagram Business account.

While we’re waiting for a fix from Meta, there is a workaround that you can use to solve this issue. You can find detailed instructions on implementing the workaround in our published documentation here.

Once you complete the steps outlined in the documentation, you shouldn’t need to repeat them. Adding your account to the “People with Facebook Access” section is a one-time setup that grants the necessary permissions for connecting your Instagram Business account to Spotlight.

If you have any questions or need further guidance, feel free to reach out. We’re here to help ??

Hi @itapress

Thank you for bringing this to our attention. We appreciate the detailed information and links you provided—they’re very helpful.

We’re aware of this issue, and I’d like to confirm that the next major update, Aggregator v5, will be fully translatable.

Please let us know if you have any further questions or suggestions!

Hi @cmjazz

Thank you for reaching out to us!

Sometimes, the cron event can stick around in WordPress, even after the plugin has been removed. You can use a plugin like WP Crontrol to manage and delete scheduled cron events more easily through the WordPress dashboard.

After installing and activating WP Crontrol, you can navigate to Tools > Cron Events and search for import_batch. Hover your mouse over import_batch and click Delete. If you encounter any errors while deleting this, please take a screenshot and share it with us, and we’ll investigate further.

Thank you, and I look forward to hearing from you soon!