henkdt

Yes … I get that!

Please listen/read what I am saying :
– I am logged in to my WP Admin …
– I open/click All Pages from the WP Admin menu …
– I go to Reset Password page …
– and I click View page
– the Lost Password page loads (And YES, I understand that this page IS supposed to load.)
– But here is the thing … it shows the red “Sorry, that key does not appear to be valid.” error box
– AND below the form it gives me a “Log In” link, meaning TML does NOT see me as logged in (which I am)
– AND if I disregard the error and try emailing myself the password-reset link … it does NOT send the email …
– AND if I use wp-login.php it DOES send me the lost password reset email!

I noticed this initially on a multisite install with two sub-sites.
All three have the same issue.
And as I explained above, this is also on a non multisite.
I repeat for clarity …

I have now done a clean install for a new client.
– 2015 theme activated for testing TML
– plugins installed : only TML Version 6.3.12
– WordPress 4.2.2
– Non-multisite
– hosting : Hostgator Reseller account
– server : Apache
– no caching

Straight out of the box I get the error “Sorry, that key does not appear to be valid.” when viewing the Reset Password page (actually showing the Lost Password page)

Also strange is below the form it shows me a “Log In” link … even though I am already logged in.

Please help
Thank you

Yes I get the Password Reset email

I have now done a clean install for a new client.
– 2015 theme activated for testing TML
– plugins installed : only TML Version 6.3.12
– WordPress 4.2.2
– Non-multisite
– hosting : Hostgator Reseller account
– server : Apache
– no caching

Straight out of the box I get the error “Sorry, that key does not appear to be valid.” when viewing the Reset Password page (actually showing the Lost Password page)

Also strange is below the form it shows me a “Log In” link … even though I am already logged in.

Please help
Thank you

Apologies. You are correct.
Neither the “Reset Password” nor the “Lost Password” page actually sends an email.

Additionally the “Reset Password” page shows the “Sorry, that key does not appear to be valid” red error-block.

I have forwarded Login and FTP access via email previously. Could you please have a look?

Thanks
Henk

Ok so maybe I’m missing something here …

You said … “I attempted to use the lost password form and never got the email to reset…”

I then said I tested and it works … and asked to “Please give it another try.”

Did you?
Did you get an email this time?

Did you manage to access/use the Lost Password Form/Page this time?

To test I switched your user email for one of my spare ones and it mailed me the password-reset mail/link no problem. I have now reset the user email to the same I emailed you at. Please give it another try.

* Please keep in mind the issue is not with the Lost Password Form/Page. It is with the “Reset Password Form/Page”. When you open the Reset Password page it opens with the “Sorry, that key does not appear to be valid.” showing.

Appreciate you taking the time
Henk

Credentials emailed to you.

Thanks
Henk du Toit

@jeff Farthing

I have now tried everything suggested in this thread and this other thread … https://www.ads-software.com/support/topic/password-reset-form-not-working?replies=12#post-6935735

– no custom template
– Wp Super Cache disabled (flushed all cache and in browser)
– multisite

Problem persist

Thanks
Henk

@jeff Farthing

When logged in and clicking the “Reset Password” link, I get :
– Error message … “Sorry, that key does not appear to be valid”
– and browser url … misite.com/lostpassword/?error=invalidkey

*When logged out there is no error.
In case that help.

Having the same issue. Please post the solution when found. Thanks.