hivewebstudios

Hello Annapurna,

Would you mind submitting a ticket to our support system via our website? We will help you fix it as soon as possible.
https://hivewebstudios.com/font-organizer/#contact

We are truly sorry for the inconvenience!

Thanks a lot for your kind review,
We aspire to bring the best support to our clients!

Hello @sabitasahoo.
We are sorry that the update did not work for you. As we tested it multiple times, it did work.

Last option for us is to force an update by going to YOUR_SITE/wp-admin/options.php, search for ‘fo_db_version’. it’s value should be 2.0.1. Change it to 1.3.2 go all the way down and click “Save Changes”.
After that go to the Font Settings page and let us know if it fixed your issue.

If the above fix did not work, then it may be a database issue blocking the plugin from updating.

Please let us know as soon as you can.
Thank you and sorry again for the inconvenience.

Hello @sabitasahoo.
Please update to version 2.0.1 to fix the issue.

Thank you very much and sorry again for the inconvenience.

Hello @sabitasahoo.

We found the issue and working for a quick fix. Please stay tuned for a new version.

Thank you for all your help and sorry for the inconvenience.

Thank you very much, we are glad you have found it useful!

Hello Sabita,

We have moved the handling of this ticket to our support site where we are awaiting your reply currently.

Thank you very much.

Hello @sabitasahoo.

Please send us an email using this page, in order to farther investigate your issue.

Thank you and sorry for the inconvenience.

Hello @sabitasahoo.

Can you please let us know if the custom css is showing in your site and the fo-elements.css file located in /wp-content/uploads/font-organizer/fo-elements.css?

In order to reproduce the issue can you please let us know what elements were you adding, what font weight and what font were you using?

Let us know as soon as possible so we can sort it out for you.
Thank you and sorry for the inconvenience.

We are truly glad you like it!

Hello markroll,

You did not tell us whether you uploaded the font using section 1 “Add Fonts” or section 2 “Custom Fonts”, so I will answer for both.

First of all make sure you have our latest version of the plugin ??
Also note there is no need to use the custom elements section of the plugin in this case.

1st step is to upload the font:
===============================

The font Open Sans is already in our system, which means you can simply click on it in section 1 “Add Fonts” and press “Use this font”. When you do that you will automatically have all of the font weights of open sans available to use instantly.

A second option is to manually upload the files of the Open Sans light weight.
You simply go to section 2 “Custom Fonts” add the light weight of Open Sans under the same name as the regular font, and on the “Font Weight” field you choose light.

2nd step is to assign the font to the correct elements you want:
================================================================

In section 3 “Known Elements Settings” you can choose the font you want to use on each element, in your case that would be “Open Sans”, and after choosing it there will open a select menu “Font Weight” right under, and there you choose “Light”.
After it you only need to save the changes and that is all ??

For your last question about tinyMCE:
=====================================

While bold and italic are integral part of HTML text formatting, “light” is not.
That is why on the text editor there is not straight forward way to “light” text.
This is not a plugin related issue but simply how the web world works.
You have 2 choices:
1. Target the elements you want to “light” in the plugin settings page, such as <p> for example, then assign it Open Sans Light.
or
2. If you need to “light” specific text in text editor, use CSS code to manipulate the specific text locally. If you don’t have any knowledge on CSS you should contact a webmaster or maybe try an online guide about “Css font weight”.

That said we have taken into consideration the fact that such a formatting feature might be useful to our users and we will work on adding it into next versions of the plugin so our users will have easier time formatting their text in non-standard ways.

If you need any further help, let us know, we are at your service!

Thank you very much!

Well,

Yes it was *supposed* to! Unforunately it did not really do it and created another reported bug as detailed here: https://core.trac.www.ads-software.com/ticket/40175
So basically now we are awaiting a milestone from the WordPress Core developers who are assigned to the case.

For now that extra plugin or code modification are the only ways to cancel the bug.
It is important to note that it is not plugin related bug, any plugin that uses the upload feature of wordpress is affected from this bug, so using a different plugin won’t solve anything.

We are truly sorry for the inconvenience it is causing our users.

Topic closed for lack of response, please let us know if you need any further assistance.

Error is fixed for the next version of the plugin, which will be coming soon.