hjohnpaul

@harish Chouhan: Appreciate your help, Thanks for the points.

@adamt19: This behavior of not getting redirected to the ticket after log-in has more to do with how WordPress behaves, rather than the plugin itself as pointed out by Mr.Chouhan. But we will look into it and check whether we would be able to do a round about for the same.

And is this the updated/continuation of the same query on login redirection of admin which you posted earlier in the same thread ??

Regards,
John paul.H

Hi,

After enabling SSO, at any point of time if you wish to login to freshdesk using normal login method(meaning not the WordPress login) then you can use

https://yourcompany.freshdesk.com/login/normal

Refer: https://www.ads-software.com/plugins/freshdesk-support/faq/
Its not necessary to disable everything.

That said we are not clear on your issue, are you stating that when you login using “admin” (freshdesk’s admin)credential from the plugin (wp login page), then you are being taken to tickets list view and you don’t see the admin tabs or is it like the login itself fails and you are being redirected back to WP dashboard.

Please clarify.

Regards,
John paul.H

Hi,

Anyone can submit a ticket using the feedback widget providing a valid email (requester). But then if he wishes to check his ticket status he needs to login back to check it. Here we use the SSO part to authenticate him/her if the user had already logged into your site.

Hope this clarifies your doubt.

Regards,
John Paul.H

Hi,

This plugin supports only the following :

1. Allow WP users to use their WP authentication to log in to the freshdesk account. ie., instead of separately creating an additional account in freshdesk, users can now use the WP login itself. But it is not the other way around, like you have mentioned.

2. Also we don’t port the contacts from freshdesk to WP too.

Do get back to [email protected] for further queries.

Regards,
John Paul.H

This feature is recently added. Please check and let us know.

Thanks JeanPaulH, you are correct there was an additional trunk folder inside the zip file.
Believe this bug creeped in when we tested and uploaded for the recent 3.9 update.

Fixed this and pushed in the new version (1.2). Please try the same and let me know whether the issue is resolved.

Regards,
John Paul.H

JeanPaulH,

Thanks for the pointers,
Give me some time, Will fix this before end of day.

Regards,
John Paul.H

– Please do let us know the version of WordPress you are trying on too.

Regards,
John Paul.H

Hi,

Thanks for trying out this plugin.

Can you give me little more details:

1. What steps you did to install the plugin.
2. Which version of the plugin you have installed, latest 1.1 or the old 1.0.

Regards,
John Paul.H

Hi,

I believe its resolved. Let me know if you face any difficulties.

Will appreciate if you could share your feedback about the plugin too.

Regards,
John Paul.H

Hi,
Its the ApiKey for the agent in your freshdesk account. I believe you are checking in the Admin->Agent-> Edit page. Please follow the step below to find your api key.

1. Login to your freshdesk account.
2. Goto your profile settings page (click on right-side top profile icon [image box] menu for settings page)
3. You should find your api key in the right side just below the Change Password option.

P.S:
Please post your queries to [email protected] for faster response. ??

Regards,
John Paul.H

Hi,

Thanks for trying out the plugin.

Analyzed the issue and found a bug. This is now addressed and updated the new version of plugin. Kindly try the same now.

Regards,
John paul.H