hkindy

Thank you for the tip about downloading the file and installing manually, the Aramex support team was no help at all.

Don’t bother posting here, nobody answers, call your Aramex account manager, 3 to 4 times a day till they sort it out

Hi,

I decided not to use the floating feature as I feel users don’t like floating elements on a website. Thanks for offering to help

To clarify, this only happens with the floating icons

Good job, keep it up ??

Hi, I have someone working on this now, when I find the solution, I will post it here to help anyone facing this issue in the future

Hi, the hosting company had set up some WAF rules that were causing this, problem has been resolved. Thank you for looking into this

Hi,

Just to be clear, this error came up after database repair, no new plug-ins were installed, no plug-in updates were made. So I don’t see how a plug-in compatibility issue is the cause.

I am sorry for the late response as I was on vacation. I have found that once the settings are corrected, the changes do not apply to previously created events, I have to delete the event and create a new one and that fixes the problem.

I seem to have fixed the issue by changing product sorting. My logic was that the product sorting parameter was misbehaving, so changing the product sorting would overwrite the currently stored sort setting and this seems to have fixed the problem. As to what has caused the problem in the first place I have no clue.

In the staging site turning off all plug-ins initially did not fix it, but then after testing on storefront theme and not succeeding but changing back to the original theme, everything started working correctly. So no clue what actually caused the issue

Thanks

Hi,

That plug-in for dissabling all plug-ins is a lifesaver for troubleshooting, thanks for pointing it out to me. I have had this problem for a long time but only got around to trying to address it now. I will copy the website to a staging area and try and see if the issue is resolved by changing themes.

Thanks

I tried to solve the problem by turning on infinite scroll on products, but then the images do not load on infinite scroll. I read that this is caused by a caching issue, so I turned off infinite scroll.

So now I have to choose between infinite scroll with no images or page by page with products not showing up.

Hi,

Go to page 1
https://snipboard.io/3FIpNl.jpg

Then page 2
https://snipboard.io/hGzkPK.jpg

Then back to page 1
https://snipboard.io/d1TSWc.jpg

Note the products listed have changed. This results in some products not being shown if you just go to the products in order 1, 2, 3 …. as it seems some of the products get loaded twice but when you go back to the first page after initially loading it the problem clears.

Thanks

Hi,

This is a live site and I have switched off as many plug-ins as I could dare while not bringing down the site and the problem persists; I cannot switch everything off as we are actively generating sales from the site.

### WordPress Environment ###

WordPress address (URL): https://astronomicalsolutions.com
Site address (URL): https://astronomicalsolutions.com
WC Version: 7.0.0
REST API Version: ? 7.0.0
WC Blocks Version: ? 8.5.1
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.3
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: ?
WP Cron: –
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.32
PHP Post Max Size: 2 GB
PHP Time Limit: 300
PHP Max Input Vars: 16384
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.16-MariaDB
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.0.0
WC Database Prefix: wp_
Total Database Size: 437.35MB
Database Data Size: 357.77MB
Database Index Size: 79.58MB
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wp_icl_translate: Data: 2.48MB + Index: 0.22MB + Engine InnoDB
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wp_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_mw_wc_qbo_sync_product_pairs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mw_wc_qbo_sync_qbo_customers: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_mw_wc_qbo_sync_qbo_items: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
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wp_ngg_gallery: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_postmeta: Data: 44.97MB + Index: 9.78MB + Engine MyISAM
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wp_qss: Data: 0.44MB + Index: 0.09MB + Engine InnoDB
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wp_rednao_wc_invoices_created: Data: 8.52MB + Index: 0.00MB + Engine InnoDB
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wp_wpforo_usergroups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wpforo_views: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpforo_visits: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_wpforo_votes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpr_cart_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsdesk_archived_tickets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wsdesk_archived_ticketsmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wsdesk_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wsdesk_settingsmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wsdesk_tickets: Data: 0.35MB + Index: 0.01MB + Engine MyISAM
wp_wsdesk_ticketsmeta: Data: 0.07MB + Index: 0.03MB + Engine MyISAM
wp_wt_iew_action_history: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xeroom_credentials: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xeroom_debug: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xeroom_export_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xeroom_license_key_status: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xeroom_orders_export: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_xeroom_tax: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 2.52MB + Index: 0.95MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.09MB + Index: 0.16MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_yoast_prominent_words: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_zbscrm_api_keys: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_admlog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_aka: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_zbs_companies: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_zbs_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_zbs_customfields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_zbs_dbmigration_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_dbmigration_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_zbs_events: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_zbs_event_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_externalsources: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_zbs_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_invoices: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_zbs_lineitems: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_zbs_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_object_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_quotes: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_zbs_quotes_templates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_security_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_segments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_segments_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_settings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_sys_cronmanagerlogs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_sys_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_sys_email_hist: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_tags_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_zbs_tax_table: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_temphash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_tracking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zbs_transactions: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp_zi3_acl_roles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zi3_acl_wp_connections: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zi3_audit: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zi3_audit_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zi3_contacts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zi3_install: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zi3_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zi3_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zi3_transactions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zi3_transactions_lines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

_op_receipt: 1
_op_register: 1
_op_warehouse: 1
amp_validated_url: 1
attachment: 5771
atum_po_delivery: 10
atum_purchase_order: 24
atum_supplier: 10
condition_group: 1
custom_css: 2
customize_changeset: 5
cwginstocknotifier: 1
elementor_library: 21
envira: 1
gfw_report: 2
is_search_form: 3
mbp-google-subposts: 15
nav_menu_item: 83
ngg_gallery: 1
ngg_pictures: 16
oembed_cache: 18
op_transaction: 548
op_z_report: 785
page: 87
pm_insight: 4378
pm_page: 1996
pm_report: 293
pm_site_change: 770
popup: 3
popup_msg: 1
popup_theme: 8
post: 30
pretty-link: 26
product: 357
product_variation: 97
revision: 167
secondline_psb_post: 2
shop_coupon: 61
shop_order: 914
shop_order_refund: 25
sidebar: 1
ticket-meta-fieldset: 1
tribe_organizer: 5
tribe_rsvp_attendees: 2
tribe_rsvp_tickets: 5
tribe_venue: 4
tribe_wooticket: 209
vxc_qbooks: 2
wcwar_warranty_req: 1
wp_block: 6
wp_global_styles: 1
wpml_tf_feedback: 1
wpuf_contact_form: 1
wpuf_input: 3
ywctm-button-label: 4
ywraq-pdf-template: 1
zl_podcast: 8

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (68) ###

WooCommerce PDF Invoice Builder Pro: by  – 1.2.73
ELEX WooCommerce Abandoned Cart Recovery: by ELEXtensions – 1.0.3
ELEX WooCommerce Address Validation & Address Autocomplete Plugin: by ELEX – 1.6.7
Aramex Shipping WooCommerce: by aramex.com – 1.1.14
Astra Pro: by Brainstorm Force – 3.9.2
ATUM Multi-Inventory: by Stock Management Labs? – 1.7.5
ATUM Purchase Orders PRO: by Stock Management Labs? – 1.0.6
ATUM Inventory Management for WooCommerce: by Stock Management Labs? – 1.9.21
Blackhole for Bad Bots: by Jeff Starr – 3.3.4
Booster Plus for WooCommerce: by Pluggabl LLC – 5.6.4
Anti-Spam by CleanTalk: by СleanTalk  – 5.186
Cloudflare: by Cloudflare
Inc. – 4.11.0

Customer Reviews for WooCommerce: by CusRev – 5.4.1
Delete Expired Transients: by WebAware – 2.0.7
ELEXtensions DHL Express/DHL Paket WooCommerce Shipping with Print Label: by ELEXtensions – 6.0.1
Doofinder for WooCommerce: by doofinder – 1.5.35
Elementor Pro: by Elementor.com – 3.7.7
Elementor: by Elementor.com – 3.7.8
Envato Market: by Envato – 2.0.7
Facebook for WooCommerce: by Facebook – 2.6.27
MonsterInsights - eCommerce Addon: by MonsterInsights Team – 8.3.8
MonsterInsights Pro: by MonsterInsights – 8.9.1
Google Listings and Ads: by WooCommerce – 2.1.4
Hide Categories and Products for Woocommerce: by N.O.U.S. Open Useful and Simple – 1.2.5
IgniteWoo Updater: by IgniteWoo.com – 3.0.3
Jetpack: by Automattic – 11.4
Mailchimp for WooCommerce: by Mailchimp – 2.7.5
Coming Soon & Maintenance Mode PRO: by WebFactory – 6.40
MonsterInsights - Ads Addon: by MonsterInsights Team – 1.8.0
MonsterInsights - Dimensions Addon: by MonsterInsights Team – 2.0.5
MonsterInsights - EU Compliance: by MonsterInsights Team – 2.2.4
MonsterInsights - Forms Tracking Addon: by MonsterInsights Team – 2.2.4
MonsterInsights - Google Optimize Addon: by MonsterInsights Team – 1.5.1
MonsterInsights - Page Insights Addon: by MonsterInsights Team – 1.5.1
MonsterInsights - Performance Addon: by MonsterInsights Team – 1.7.2
MonsterInsights - User Journey Addon: by MonsterInsights Team – 1.0.5
WooCommerce Sync for QuickBooks Online - by MyWorks Software: by MyWorks Software – 2.6.0
Nofollow for external link: by CyberNetikz – 1.2.3
Podcast Subscribe Buttons: by SecondLine Themes – 1.4.6
Pretty Links: by Pretty Links – 3.2.5
Redirection: by John Godley – 5.3.4
Redis Object Cache: by Till Krüss – 2.2.0
Squirrly SEO (Peaks): by Squirrly – 12.1.12
Temporary Login Without Password: by StoreApps – 1.7.6
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.22.23.25

User Role Editor: by Vladimir Garagulya – 4.63.1
weForms: by weForms – 1.6.14
WooCommerce Conversion Tracking Pro: by weDevs – 1.0.7
WooCommerce Conversion Tracking: by weDevs – 2.0.10
WooCommerce Cost of Goods: by SkyVerge – 2.11.1 (update to version 2.11.3 is available)
WooCommerce Thawani Payment Gateway: by The Source for Development – 1.4.5
Booster for WooCommerce: by Pluggabl LLC – 5.6.6
WP Menu Cart: by WP Overnight – 2.12.1
CURCY - WooCommerce Multi Currency Premium: by VillaTheme – 2.2.0
WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.0.2
WooCommerce Multiple Boxes Product Shipping: by IgniteWoo.com – 2.0.4
OpenPos - POS Credit Checkout: by [email protected] – 1.2
Woocommerce OpenPos: by [email protected] – 5.9.7
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.2.1
WooCommerce Smart Refunder: by StoreApps – 1.7.0
WooCommerce: by Automattic – 7.0.0
WooCommerce Helper: by WooCommerce – 1.7.2 – Network enabled
Wordfence Security: by Wordfence – 7.7.1
Webkul Payment Method Restriction For WooCommerce: by Webkul – 1.0.0
WSDesk - WordPress Support Desk: by ELEXtensions – 5.3.1
XforWooCommerce: by XforWooCommerce – 1.7.2
YITH WooCommerce Brands Add-On Premium: by YITH – 2.5.0
YITH WooCommerce Product Bundles Premium: by YITH – 1.18.0

### Inactive Plugins (11) ###

Extendify: by Extendify – 0.11.1
MailChimp for WordPress Multilingual: by OnTheGoSystems – 0.0.3
OTGS Installer: by OnTheGoSystems – 3.0.4
Popup Maker: by Popup Maker – 1.16.10
WooCommerce Lead Time: by Barn2 Plugins – 2.0.7
WPML CMS Nav: by OnTheGoSystems – 1.5.5
WPML Media: by OnTheGoSystems – 2.7.1
WPML Multilingual CMS: by OnTheGoSystems – 4.5.11
WPML SEO: by OnTheGoSystems – 2.1.0
WPML String Translation: by OnTheGoSystems – 3.2.2
YITH WooCommerce Request A Quote Premium: by YITH – 4.1.0

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
fatal-error-handler.php: fatal-error-handler.php
object-cache.php: Redis Object Cache Drop-In

### Must Use Plugins (1) ###

Nexcess Managed Apps: by Nexcess – 1.33.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: OMR (?.?.)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 3
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
yith_bundle (yith_bundle)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #117 - /shop/
Cart: #118 - /cart/
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #120 - /my-account/
Terms and conditions: #372 - /terms-conditions-prev/

### Theme ###

Name: Astra
Version: 3.9.2
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: /chroot/home/a7dda384/astronomicalsolutions.com/html/wp-content/plugins/atum-multi-inventory/views/email-templates/email-mi-order-items.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-10-18 20:37:06 +04:00
Options: ?
Notes: 24
Onboarding: completed

### Action Scheduler ###

Complete: 16,485
Oldest: 2022-09-17 10:51:26 +0000
Newest: 2022-10-18 10:30:17 +0000

Pending: 10
Oldest: 2022-10-18 10:33:53 +0000
Newest: 2022-10-19 10:26:12 +0000

Failed: 102
Oldest: 2022-05-31 08:11:53 +0000
Newest: 2022-10-16 23:51:21 +0000

Canceled: 2
Oldest: 2022-09-28 22:21:34 +0000
Newest: 2022-09-29 13:00:05 +0000

### Status report information ###

Generated at: 2022-10-18 14:33:27 +04:00

For fatal errors log, I have the following:

2022-10-18T08:41:54+00:00 CRITICAL Trait 'Automattic\WooCommerce\Internal\Traits\AccessiblePrivateMethods' not found in /chroot/home/a7dda384/astronomicalsolutions.com/html/wp-content/plugins/woocommerce/src/Internal/Admin/ProductReviews/Reviews.php on line 16

2022-10-18T08:41:54+00:00 CRITICAL Trait 'Automattic\WooCommerce\Internal\Traits\AccessiblePrivateMethods' not found in /chroot/home/a7dda384/astronomicalsolutions.com/html/wp-content/plugins/woocommerce/src/Internal/Admin/ProductReviews/Reviews.php on line 16

2022-10-18T08:41:54+00:00 CRITICAL Trait 'Automattic\WooCommerce\Internal\Traits\AccessiblePrivateMethods' not found in /chroot/home/a7dda384/astronomicalsolutions.com/html/wp-content/plugins/woocommerce/src/Internal/Admin/ProductReviews/Reviews.php on line 16

I hope this helps someone help me identify the problem.

Thanks

Hi,

Thank you very much that helped me trace the problem. When I was troubleshooting my site performance, I had turned of Jetpack and did not realize it was needed for this plug-in to function. I turned on Jetpack again and now it works.

Thank you, had you not suggested I look at the log I never would have realize where the source of the problem was.

• This reply was modified 2 years, 9 months ago by hkindy.