hookedbythatbook

Hi, sorry for my late reply. There were some WordPress updates recently and both issues that I mentioned is working now. So, I guess that means it’s fixed.

Thanks.

Hello. Sorry it’s taking me so long to respond. I think I’ve solved the issue. I created a new list and moved all the subscribers there from the default list created by the MailPoet plugin. Redirected all sign ups and emails to that list instead. That seems to have worked. I had some new sign ups last week, the newsletter went out on Tuesday morning, and so far the subscriber list still looks like it’s supposed to. Nobody got deleted. Thanks!

Will do, thanks.

Hi, I started out from the support page. I don’t have a paid plan, did you mean for me to contact support through that option? Thanks!

Hi, I used two different test emails. Both of them confirmed the subscription with the double optin and they were added to the list. A few hours after the newsletter was sent out, their names disappeared off the list. And after that I checked if that email can unsubscribe using the link in the newsletter, and it was directed to an error page. Then the user was able to subscribe again. There is an unconfirmed email on the list now, [email protected], which I assume came from you? It shows up on the list as unconfirmed.

I have also tried manually adding the email address to the list, but the same thing happens. The only emails that stay consistently on the list are the ones that I imported when I started using MailPoet. Any new ones after that have been experiencing the same problems.

I haven’t tried to set up a test newsletter to send out to just a few test emails yet.

Hi, jumping in, if I may. I have the same issue with my newsletter subscribers. I have a MailPoet form. The users are able to subscribe, the newsletter sends, they receive it, and then their emails disappear from the list. Nobody unsubscribed. It is not happening with all subscribers, only new ones. My site is hookedbythatbook.com.

Okay, thanks.

I still receive other emails, such as when an automatic backup has been completed, or when plugins were updated.

The only emails I send out is a weekly newsletter, which is done via MailChimp and that works fine. (If that’s what you meant.)

Yes, all the settings are correct and the same as they were before. I can try the plugin for sure, but I was wondering if you have any idea why it might’ve stopped working? Thanks!