I went through the whole remote control thing with a Norton tech. He fixed my problem. This is what you need to do.
Open up Norton Internet Security 2009.
Open Internet Settings – Intrusion Prevention – Intrusion Exclusions.
Click Configure +
Deselect:
HTTP Adobe SWF Malicious Download Attempt
and
HTTP Acrobat PDF Suspicious File Download
and click okay. The changes won’t take place until you re-boot.
I also made these changes on my wife’s computer and it worked there too.