Pawan Hora

Hello Shameem,

Thanks for reaching out! I have tried the classic checkout page, and it works like magic!.

Thank you so much again to all of you for helping me out ??

Hi Roxy,

Thanks for helping me out ??

As per your directions when I switched to the storefront theme, the checkout page works fine.

But as soon as I switch back to my original Emart theme, the checkout page again shows a blank page.

Please let me know / suggest what is to be done further

Thanks again

Hello,

Please help me friends. I am really stuck with this issue. In case you need any further information then please let me know but kindly help me out

Hello Dear All,

Can someone please help me with this regards? My issue is still unresolved please help

Hello Dear Carolm,

First of all thank you so much for helping me out with this issue

Below is my response to the details asked by you for further investigating this issue:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.

https://pastebin.com/RWtJSMxX

Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.

https://pastebin.com/7wen1ngY

Please share a screenshot of what you see on WooCommerce > Settings > Advanced.?

https://snipboard.io/GycYwA.jpg

You mentioned this happens with the short code, right? Can you please check if it happens with the Checkout Block too?

It was a default checkout page which was provided in the original theme. It was made using the shortcode [woocommerce_checkout]

Please do let me know dear in case you need any further details apart from this. Thanks again for helping me out ??

I have resolved it thanks

Hello dear all can someone please help me with this regard I really need your help

Thanks @hemant-ahir , indeed the theme was the problem, as when I switched to a default theme it started showing the checkout page. Can you please help me as to how we fix the theme issue?

Hi @kaavyaiyer ,

Thanks a lot for your help

I followed the steps as provided by you, but disabling the plugins didn’t help and the checkout page is still showing a blank page.

For troubleshooting purpose below I have provided the output for system status of woocommerce:

WordPress Environment

WordPress address (URL): https://kmaxdigitalsolutions.com
Site address (URL): https://kmaxdigitalsolutions.com
WC Version: 7.8.1
REST API Version: ? 7.8.1
WC Blocks Version: ? 10.2.4
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

Server Environment

Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 128 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 8.1.2
OpenSSL/1.1.1u

SUHOSIN Installed: –
MySQL Version: 5.7.41
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.8.1
WC Database Prefix: wpkz_
Total Database Size: 17.24MB
Database Data Size: 15.39MB
Database Index Size: 1.85MB
wpkz_woocommerce_sessions: Data: 0.48MB + Index: 0.02MB + Engine InnoDB
wpkz_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpkz_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpkz_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkz_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkz_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpkz_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpkz_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpkz_loginizer_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkz_options: Data: 3.05MB + Index: 0.08MB + Engine InnoDB
wpkz_postmeta: Data: 7.34MB + Index: 0.19MB + Engine InnoDB
wpkz_posts: Data: 3.42MB + Index: 0.06MB + Engine InnoDB
wpkz_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_tinvwl_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_tinvwl_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkz_tinvwl_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkz_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpkz_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpkz_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wpkz_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkz_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpkz_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpkz_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpkz_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpkz_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpkz_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpkz_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

Post Type Counts

attachment: 87
custom_css: 2
customize_changeset: 1
elementor_library: 8
mega_menu: 3
nav_menu_item: 11
page: 16
post: 35
product: 6
revision: 51
wpcf7_contact_form: 5

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (10)

Contact Form 7: by Takayuki Miyoshi – 5.7.7
Elementor: by Elementor.com – 3.14.1
Loginizer: by Softaculous – 1.7.9
SpeedyCache: by Softaculous Team – 1.0.6
TI WooCommerce Wishlist: by TemplateInvaders – 2.7.2
CURCY - Multi Currency for WooCommerce: by VillaTheme – 2.1.30
WooCommerce Stripe Gateway: by WooCommerce – 7.4.1
WooCommerce: by Automattic – 7.8.1
Wplgnite Core: by – 1.1.0
YITH WooCommerce Quick View: by YITH – 1.28.1

Inactive Plugins (8)

Akismet Anti-Spam: Spam Protection: by Automattic - Anti Spam Team – 5.2
Backuply: by Softaculous – 1.1.5
Classic Editor: by WordPress Contributors – 1.6.3
FileOrganizer: by Softaculous Team – 1.0.2
GoSMTP: by Softaculous Team – 1.0.2
Hello Dolly: by Matt Mullenweg – 1.7.2
Stripe Payment Plugin for WooCommerce: by WebToffee – 3.7.8
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.23

Settings

API Enabled: –
Force SSL: –
Currency: INR (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop base: #5 - /shop/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: #9 - /refund_returns/

Theme

Name: Emart
Version: 1.1.2
Author URL: https://wpthemedemos.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

Templates

Overrides: emart/woocommerce/archive-product.php
emart/woocommerce/cart/cart-item-data.php
emart/woocommerce/cart/cart-shipping.php
emart/woocommerce/cart/cart-totals.php
emart/woocommerce/cart/cart.php
emart/woocommerce/cart/mini-cart.php
emart/woocommerce/cart/proceed-to-checkout-button.php
emart/woocommerce/checkout/form-billing.php
emart/woocommerce/checkout/form-checkout.php
emart/woocommerce/checkout/form-coupon.php
emart/woocommerce/checkout/form-login.php
emart/woocommerce/checkout/form-shipping.php
emart/woocommerce/checkout/payment.php
emart/woocommerce/checkout/review-order.php
emart/woocommerce/content-product.php
emart/woocommerce/content-single-product.php
emart/woocommerce/global/form-login.php
emart/woocommerce/global/quantity-input.php
emart/woocommerce/loop/loop-end.php
emart/woocommerce/loop/loop-start.php
emart/woocommerce/loop/orderby.php
emart/woocommerce/loop/result-count.php
emart/woocommerce/myaccount/form-login.php
emart/woocommerce/myaccount/my-address.php
emart/woocommerce/order/order-details-customer.php
emart/woocommerce/order/order-details.php
emart/woocommerce/product-searchform.php
emart/woocommerce/single-product/add-to-cart/external.php
emart/woocommerce/single-product/add-to-cart/grouped.php
emart/woocommerce/single-product/add-to-cart/simple.php
emart/woocommerce/single-product/add-to-cart/variable.php
emart/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
emart/woocommerce/single-product/meta.php
emart/woocommerce/single-product/price.php
emart/woocommerce/single-product/rating.php
emart/woocommerce/single-product/related.php
emart/woocommerce/single-product/stock.php
emart/woocommerce/single-product/tabs/additional-information.php
emart/woocommerce/single-product/tabs/description.php
emart/woocommerce/single-product/title.php
emart/woocommerce/single-product-reviews.php
emart/woocommerce/single-product.php

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: core-profiler
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-07-02 17:07:51 +00:00
Options: ?
Notes: 79
Onboarding: completed

TI WooCommerce Wishlist Templates

Overrides: –

Action Scheduler

Complete: 32
Oldest: 2023-06-30 18:31:56 +0000
Newest: 2023-07-02 03:19:42 +0000

Failed: 3
Oldest: 2023-02-27 12:51:13 +0000
Newest: 2023-07-01 18:06:49 +0000

Pending: 1
Oldest: 2023-07-02 18:32:30 +0000
Newest: 2023-07-02 18:32:30 +0000

Status report information

Generated at: 2023-07-02 03:23:28 +00:00
`

Below is the Fatal Error logs for your persual. Please find it in the link below:

https://pastebin.com/c45vJ9is

Please help me in this matter, thanks again @kaavyaiyer

• This reply was modified 1 year, 9 months ago by Pawan Hora.

Is there anyone who can help me please

I am sorry but the theme Developer is very very rigid. He is not ready to help at all. What I get is only single line and half responses. I am new to all of these technologies and I have told him the same thing. But still he only says me to “add some custom CSS” and that “customuzation is not included in support”.

But I dont know what css code should I use. If this is something general then I request you to please help me with some CSS. If you need the credentials to my WordPress panel in case you want to check then please let me know.

But please help me. My client really wants this to be implemented.

I did not install it seperately

I dont know. It was already in-built with the theme I think.

Is it possible to disallow people from taking screenshots of my website in Mobile Phone via any script/plugin?

Please help me. Please