Horea Radu

Hi @domienf ,

Please accept my sincere apologies for the bad experience you’ve been having with our product.

I can assure you that every update that we push is thoroughly tested for backwards compatibility so it won’t break existing websites. However, there can be particular situations of website configuration or plugin combinations that can result in unwanted behaviour. It’s impossible to test every scenario out there.

You are completely right about the downgrade experience. This is a quite important aspect that we overlooked. To be honest, we never had many issues after updates, so we didn’t see it as an important feature, but that is no excuse for not having a fallback in place. We’re already working on it and we will implement a downgrade mechanism in the near future.

Regarding the missing features of Kubio – we’re always happy to receive feature suggestions from our customers. Please feel free to share your feedback and we will do our best to incorporate it in new updates.

Thank you for your understanding and I apologize again for the inconvenient caused by these issues.

Best regards,

Horea Radu

Co-founder and CEO @ Kubio

Hello @tonyscha ,

Thank you for your feedback and I apologise for the bad experience you had with our product.

I just wanted to let you know that we have analysed this case internally and we’re already working on an update to prevent it from happening again.

Best regards,
Horea Radu

Co-founder and CEO @ Kubio

Hi @trollsec,

Please accept my sincere appologies for the bad experiece you’re having with Kubio.

Yesterday, we had some problems with our automated email system and some of the emails regarding new orders and license details were not sent. We fixed it but some clients did not get the emails.

You are completely right. I don’t know how we could miss the fact that we don’t have a login button on the website. We’re fixing that as we speak. We’ll also revise our documentation. I guess nobody pointed it out because all the license information is in the confirmation email. But when the email fails, it becomes a problem.

I’m sorry for the delay caused by these issues. I would like to offer you a screen sharing session with one of our support engineers so they can help you finish your website faster. If you think that would be helpful, please let me know and we’ll set it up.

I apologise again for the inconvenient caused by these issues and I really hope you will give Kubio another chance.

Best regards,
Horea Radu

Co-founder and CEO @ Kubio

Hi,

This plugin is not abandoned – we’re constantly testing it with the latest WP versions and update it. We sometimes omit updating the “tested up to” parameter in the readme file as this is something we have to do manually every time a new WP version is out, but apart from that, the plugin is actively being developed.

The support we offer on the WP.org forum is best effort only as the tickets opened by PRO customers via our support system have priority.

Sometimes, the effort we can commit to the WP.org support forum is very limited and we get behind with support cases. And we usually focus that time on the themes forum as there are more support queries there.

We’re aware we should be committing more time to the forum and working to improve this.

Thank you for your understanding!

Hi @crosus,

I apologise for the bad experience you’re having with our plugin.

We would be more that happy to investigate and fix this issue. Its probably a particular case as we have thousands of customers and we didn’t hear about this problem before. Maybe it happens in combination with another plugin or something like that.

So we would need a bit of help from your side to investigate this.

Can we do a quick screen sharing session so we can see what happens and fix the issue? This would be the fastest way to fix the problem.

If you want to do this, please open a support ticket using the form on our website and we’ll set it up ASAP: https://extendthemes.com/mesmerize/#support

Hi @kemaeleon,

I apologise for the bad experience you’re having with our theme.

We would be more that happy to investigate and fix this issue. However, it appears to be a particular case as we have thousands of customers and we didn’t hear about this problem before. Maybe it happens in combination with a plugin or something like that.

So we would need a bit of help from your side to investigate this.

Can we do a quick screen sharing session so we can see what happens and fix the issue?

If you want to do this, please open a support ticket using the form on our website and we’ll set it up ASAP: https://extendthemes.com/mesmerize/#support

Hi,

Could you, please, tell me what problems you’ve been having with HTTPS? We have lots of customers using HTTPS without problems.

Please send us an email at [email protected] and we’ll be happy to assist you.

In the pro version you have an “add shortcode” in the add elements button. To achieve this in free version you have to wrap the element in a div like this

<div data-content-shortcode=”shorcode attr1="attr1-val"”>[shorcode attr1=”attr1-val”]</div>

Make sure you html escape the data-content-shortcode value.

This is not from the theme, but the plugin you use in recommendations section.

You have 2 rules, .featured-content-list and .featured-content-slider that have a -15px left and right padding.

You can fix it with some css :

.featured-content-slider,
.featured-content-list {
margin-left:0px !important;
margin-right:0px  !important;
}

Hi,

can you please write at [email protected] and send us some credentials so we can look over the issue. the url appears to be under mentainance.

Hi,

In the pro version you have an “add shortcode” in the add elements button. To achieve this in free version you have to wrap the element in a div like this

<div data-content-shortcode="shorcode attr1=&quot;attr1-val&quot;">[shorcode attr1="attr1-val"]</div>

Make sure you html escape the data-content-shortcode value.

Hi, thank you. We made this feature at some clients requests. It will be available in the next week update of the pro version.

Hi,

Can you please write at [email protected] and explain the issue with more details, eventually with a screenshot. I see you content is centered on front page, not full width as it was supposed to be. Is this intended ?

Hi,

Please add

@media only screen and (max-width: 1024px) {	
	.gridContainer {
	    width: 100% !important;
	    padding-left:0 !important;
	    padding-right:0 !important;
	}

	.post-item {
		padding-left:15px !important;
	    padding-right:15px !important;
	}

	.post-content-single {
		padding-left:15px !important;
	    padding-right:15px !important;
	}
}

iframe {
	max-width:100%;
}

as additional css to fix the youtube issue and have more space available.

We will take this issue into consideration for a feature update.

• This reply was modified 7 years, 2 months ago by Horea Radu.
• This reply was modified 7 years, 2 months ago by Jan Dembowski. Reason: Fixed formatting

Hi,

This is a community forum for the free theme.You can contact us using our website for faster replies.

The message is a bit misleading as when you have the companion plugin installed you have to directly click the canvas to add the shortcode. We will change it in a feature update.

See https://www.screencast.com/t/7lOOmFixZ