Hostinger

Oi, @andreaaraujo2021,

Obrigado por compartilhar seu feedback conosco!

Verificamos o erro que você está enfrentando e você pode encontrar um tutorial completo sobre como corrigi-lo aqui. Como encontramos sua conta e lemos suas últimas intera??es, estamos investigando uma maneira de ajudá-la ainda mais e entraremos em contato em breve sobre isso. Fique de olho na sua caixa de entrada, certo?

Hello, @kebikec

Thank you for expressing your concerns. We want to assure you that Hostinger doesn’t force any plugins on our users. It’s important to us that you have the flexibility to tailor your website to your needs, including the choice to use or not use specific plugins.

If you find that a particular plugin isn’t necessary for your site, you can easily disable or uninstall it at any time. If you need guidance on how to manage these plugins, our team is here to help guide you through the process.

We aim to make your experience as customizable and user-friendly as possible. If there’s anything else you need assistance with, please don’t hesitate to reach out to our team at [email protected].

Hello, @maulik882

Thank you for sharing your feedback about the frequency of plugin updates. We understand that frequent updates can seem overwhelming, especially when they appear unnecessary. However, updates are a crucial part of maintaining software security and functionality, ensuring that all users have the best and safest experience possible.

It’s important to note that our last update was about a month ago. We strive to balance the need for regular updates with the convenience of our users, aiming to deliver improvements and security patches without being disruptive.

Furthermore, we want to kindly note that you are not obligated to use any plugin that doesn’t fit your needs. Our plugins can be easily disabled or uninstalled if you find that they do not align with your site’s requirements.

If you have any specific concerns or need assistance with managing the plugin, please feel free to reach out to us at [email protected]. We’re here to help ensure that your experience is as smooth and beneficial as possible.

Hello,

Sorry for the inconvenience, but we want you to know that we’re here for you. We’re committed to improving our services, so don’t worry!

On that day, we encountered difficulties on our hPanel backend infrastructure and issues with our Hostinger plugin (which helps with WordPress onboarding) that caused critical errors on the website. We want to apologize for the inconvenience this might have caused. We vow to learn from this situation.

Furthermore, our team has reached out to you via email; if you have a free minute or two – check it out! Rest assured, we have your back.

Hello,

We apologize for the inconvenience you’ve experienced with our plugin and the dashboard clutter it causes. Your feedback is valuable, and we’re continuously working to improve our services and user experience.

We will review the plugin installation process to make it more optional and less intrusive for experienced WordPress users.

If there’s anything specific you’d like us to address or if you need further assistance, please don’t hesitate to reach out to us at [email protected]. We’re here to help and ensure your satisfaction.

Thank you for bringing this to our attention, and we appreciate the opportunity to improve.

I confirm this issue was fixed with the latest release.

Please update the Hostinger AI Assistant plugin to the latest version.

Dear @kamiotech,

An update about the plugin – it was already removed and will no longer be installed.

Regarding the IP addresses you’ve provided, to clear any confusion, they are actually a part of our network, not 3rd-parties IPs. We value our customers’ privacy and security; hence, we will never share any confidential information with anyone.

This means, we’re not “sharing data”, the traffic towards these IPs is related to the connection between our plugin (the main one), and our APIs.

If any additional questions would arise, don’t hesitate to reach out. We’re here to clear any doubts or concerns you might have.

Sincerely,
Team Hostinger

Thanks for the follow-up. We are currently working on a fix that will be released as soon as possible.

Thanks for reporting this issue.

Unfortunately, we are not able to reproduce the problem. Please could you share some additional info?

• What WordPress version are you using?
• Are you using Gutenberg (Block Editor), Classic Editor or another Page Builder?
• Does the error appear after performing a specific action or when the page loads?
• Which theme are you using and which other plugins are installed?

Hi @cqwtony

thanks for reporting this issue. A fix for this problem was released a few days ago.

Please update to v.2.1.5. Sorry for the inconvenience.

I confirm this issue was fixed with the latest release.

Please update the plugin to the latest version.

Hello @lucjaubert,

thanks for reporting this issue. Actually it has already been fixed, you should just update to latest version 2.1.4.

Feel free to reach out to us or to our support in case you encounter any other issues.

Hello @wixadre,

thanks for reporting this issue. We are aware of it an already working for a fix, that will be released as soon as possible. Sorry for the inconvenience.

Anyway, temporarily disabling the plugin should not make the admin dashboard slow, as the plugin itself does not directly provide any performance improvement.

In case you’re still having issues, please contact our support service for a dedicated assistance for your specific case.

Hello,

Thank you for bringing this to our attention. We understand your concerns regarding the pre-installation of the Affiliate Plugin as MU plugin on your WordPress site. It was created to track our partnership with some plugin and theme developers and was installed on just a part of WordPress sites depending on what website type was selected during onboarding.

Our team has heard your feedback loud and clear. It’s not the best practice, and we will no longer pre-install the MU plugin on users’ websites. This adjustment may take a few days to implement, but please rest assured that it’s our top priority.

We apologize for any inconvenience and confusion this may have caused and appreciate your understanding as we work to improve our services.

If you have any further questions or concerns, please don’t hesitate to reach out to us at [email protected]. We’re here for you.

Thank you for your patience and understanding.

Hello @lpint,

Our main Hostinger plugin is a a tool to assist users, especially beginners, in managing their WordPress websites effectively. Additionally, it’s required for running other plugins like our WordPress AI Assistant or the recently launched Amazon Affiliate plugin. Moreover, we’re at work to add new features.

In conclusion, the plugin is not strictly required to run your website on our platform and you can remove / reinstall it at any time, but we would recommend to keep it enabled to get the full experience.