hoststreamsell

Hi,

Support for selling groups of videos in our WooCommerce plugin was only added in recent days. It seems like you have moved to trying our EDD plugin from your direct email so I can’t look at troubleshooting this for you but will help you with the EDD integration.

Gavin

You need to have at least two selling options configured for a video in your HSS account. This will cause the product type to be variable when the product is auto created in your website. You could create a selling option for stream only and one for stream or download, and then when the product is created on your website you could manually create a new purchase option for dvd.

I hope this helps.

Gavin

Hi Renu, I believe we have covered this off over email. If not feel free to get in touch
here

Gavin

Hi Steve,

As per my email, in your WordPress admin dashboard, did you go to Settings->HSS Woo Admin and Press the Update button? You need to do this whenever you make any changes in your HostStreamSell account, such as adding a video.

If you did this and still don’t see your new video, then would it be possible to have access to your WordPress dashboard, to see if I spot anything obvious?

Thanks,
Gavin

Great, thanks.

Gavin

We got this sorted by email, turned out to be a space at the end of the API key. We will add an update to prevent this in the future.

Gavin

Hi Klmathome,

Can you send me your HSS account username, and a link to your website. Feel free to send this privately through our contact form if you prefer.

Gavin

The only way to remove the JWPlayer watermark is to purchase a license.

Unfortunately there is no html5 player which will support streaming protocols across all browsers and devices, that is why we use a mix of flash and html5. We do keep an eye on industry developments in this area such as the DASH streaming protocol which looks promising but again is not fully supported yet.

The reason streaming protocols are required is in order to keep your videos secure, most html5 players are just pointed at a video file on a webserver but this is obviously not very secure.

Gavin

Hi klmahorne,

I have seen this once with a customer who had the Yoast SEO plugin installed, they were able to disable this for the video page.

Can you send me your HSS account username, and a link to your website. Feel free to send this privately through our contact form if you prefer.

Gavin

We will not be adding this as it is handled on the WooCOmmerce side by this Bundled Products plugin

Hi Steve,

A larger version of the thumbnail is used in the video player. If you look at the source code for the product page where the video player is, and search for _big.jpg you will find the URL of the image which you can add to your media library and then insert into a post or page.

I hope this helps,
Gavin

Would it be possible for me to check your site?

If so you can get in touch to send login details through our contact form https://www.hoststreamsell.com/secure_videos/contactus

Hi Steve,

Many apologies I did not get any sort of notice about your question.

To customize the receipt do the following
– copy everything in woocommerce/templates/emails/ to yourtheme/woocommerce/emails/
– edit email-order-items.php to have the video name in the email link to the page on the site where this is, by making the following change:
find this line:
echo apply_filters( 'woocommerce_order_item_name', $item['name'], $item );
and replace with:
echo '<a href="'.get_permalink($_product->id).'">'.apply_filters( 'woocommerce_order_item_name', $item['name'], $item ).'</a>';
– edit customer-completed-order.php to edit the instructions as follows:
under the line which has the following text ‘Hi there. Your recent order on’, add the following under this line (with your instructions):
<p>To view your video, just visit the product page (note that you must be logged in or you will only see the trailer</p>

Let me know if you run into any problems with this, or have any other questions.

Gavin

Hi nafeesshams, I took a quick look and it looks like you got most steps right, but you hadn’t assigned the video you uploaded to the group you created. I have done his for you, but for reference, when looking at a Video Group press the Assign Videos button, and for each video you want to be part of this group press the select button on the video.

When you now run the HSS update (found in the HSS Admin settings section of your wordpress dashboard) you should see the video product added.

Note that you have not added a selling option to this video, I see you have added a selling option to the video group, but as selling as a group is not supported in this HSS WooCommerce plugin (the HSS EasyDigitalDownloads plugin does support this) you won’t see a price come up for the video on your website. I suggest adding a selling option to the video just as you have done for the group, or if you need group selling then perhaps look at our other integration plugin.

I hope this helps, please do let me know if you still have any issues.

Gavin

Hi Steve,

I guess you are looking for some kind of DRM solution, which I don’t know too much about. Another option would be to sell stream only access to your videos, so the customer does not have a copy of the file to easily share.

Check out my WooCommerce extension plugin which does just this. Feel free to reach out if you would like more information, best of luck with your project.

EasyDigitalDownloads is also a good alternative to WooCommerce.

Gavin