hql

if you guys are outside of europe you can simply register an account as Ive set all the countries outside of europe to be covered by a flat rate shipping option so you can create an account and add anything to your basket and try checkout, i believe it will not let you checkout as it wont show any shipping options. In the mean time i’ll try and do the above also

Hello,

Still the same problem. I have one account that I can give you access to an account which you can use to test this issue as I took it over from a customer who reported this problem. How can I send you the login details privately?

Thanks

Hi @hql

I understand that you are having trouble getting your shipping rates to show up when a user is logged in. It only shows up when a user is logged out. In addition to that, there’s a further mismatch between what the user sees when logged in vs being logged out.

First question: is the cart, checkout, and my-account pages being cached? If not via a plugin on your site, then at server level? Would you be able to check with your host and if that is the case, please request that they exclude those pages.

Would you please also provide us with a screenshot of your overall shipping zones, the method settings for one of your non-UK zones, and then also your default customer location settings found under “WooCommerce > Settings > General” settings page? You can use the free https://snipboard.io plugin to send us those screenshots.

Cheers!

Hi Ryan,

1. We don’t have any sort of caching setup or any related plugins. Also at server level.

2. Please the two images one of the shipping zones of outside the UK and the default customer locations:

https://i.snipboard.io/QIeMRT.jpg
https://i.snipboard.io/M4Vax8.jpg

Thanks for your time!

`Hi there,

I noticed you’re using our B2BKing Core plugin. Please note that B2BKing has a feature to control shipping and payment methods by group: https://woocommerce-b2b-plugin.com/docs/how-to-enable-disable-payment-and-shipping-methods-based-on-users-or-groups/

Please try to go to B2BKing -> Groups -> “B2C Users” and “Business Group”, and for each category of users / groups, check that the shipping methods you want are enabled.`

I checked this and all options are enabled for all users

Attaching my system report, updated the database and checked all plugins.

### WordPress Environment ###

WordPress address (URL): https://www.thetechbase.co.uk
Site address (URL): https://www.thetechbase.co.uk
WC Version: 6.8.0
REST API Version: ? 6.8.0
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.22
PHP Post Max Size: 12 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.84.0
OpenSSL/1.1.1q

SUHOSIN Installed: –
MySQL Version: 10.2.44-MariaDB
Max Upload Size: 12 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.0
WC Database Prefix: wp_
Total Database Size: 141.85MB
Database Data Size: 107.35MB
Database Index Size: 34.50MB
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### Post Type Counts ###

attachment: 5281
axtronic-breadcrumb: 1
b2bking_custom_role: 2
b2bking_group: 1
client: 5
custom_css: 3
elementor_library: 16
is_search_form: 1
mailpoet_page: 1
mc4wp-form: 1
ml-slide: 4
ml-slider: 1
nav_menu_item: 224
offer: 3
page: 17
post: 21
product: 3158
product_variation: 2145
revision: 7458
seedprod: 1
shop_order: 95
shop_order_refund: 3
slide: 1
template: 15
wp_global_styles: 7
wpcf7_contact_form: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (26) ###

Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.4
Advanced Woo Search: by ILLID – 2.60
B2BKing Core: by WebWizards – 4.2.25
Contact Form 7: by Takayuki Miyoshi – 5.6.2
Disable Blog: by Joshua Nelson – 0.5.0
Duplicate Page: by mndpsingh287 – 4.4.9
Elementor: by Elementor.com – 3.7.0
WebToffee PayPal Express Checkout Payment Gateway for WooCommerce ( Free ): by WebToffee – 1.7.4
Force Regenerate Thumbnails: by Pedro Elsner – 2.0.6
Google Listings and Ads: by WooCommerce – 2.0.4
Jetpack: by Automattic – 11.2
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7
Max Mega Menu: by megamenu.com – 2.9.8
Pay in Store WooCommerce Payment Gateway: by Papaki – 1.2.6
Slider Revolution: by ThemePunch – 6.5.25
Rank Math SEO: by Rank Math – 1.0.95.1
SVG Support: by Benbodhi – 2.4.2
Category Order and Taxonomy Terms Order: by Nsp-Code – 1.7.1
Trustpilot-reviews: by Trustpilot – 2.5.914
Woocommerce delete product images: by Husain Ahmed – 1.0.2
Orders Tracking for WooCommerce: by VillaTheme – 1.2.0
WooCommerce Payments: by Automattic – 4.5.1 (update to version 4.6.0 is available)
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 3.0.1
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
WooCommerce: by Automattic – 6.8.0
WP File Manager: by mndpsingh287 – 7.1.6

### Inactive Plugins (6) ###

BeCustom: by Muffin Group – 1.0.5.1
BeTheme Header Builder: by Muffin group – 1.0.7.3
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.7.0
LayerSlider: by Kreatura Media – 7.2.3
MailPoet 3 (New): by MailPoet – 3.95.0
WPBakery Page Builder: by Michael M - WPBakery.com – 6.9.0

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: simple (simple)
grouped (grouped)
variable (variable)
external (external)
woosg (woosg)

Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
exclude-from-catalog (exclude-from-catalog)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #8 - /shop/
Basket: #274 - /cart/
Checkout: #275 - /checkout/
My account: #276 - /my-account/
Terms and conditions: #10 - /refund_returns/

### Theme ###

Name: Betheme
Version: 26.4.0.5
Author URL: https://muffingroup.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides: betheme/woocommerce/archive-product.php
betheme/woocommerce/cart/cart-totals.php
betheme/woocommerce/cart/cart.php
betheme/woocommerce/cart/cross-sells.php
betheme/woocommerce/cart/mini-cart.php
betheme/woocommerce/checkout/form-checkout.php
betheme/woocommerce/content-product.php
betheme/woocommerce/content-single-product.php
betheme/woocommerce/loop/loop-end.php
betheme/woocommerce/loop/loop-start.php
betheme/woocommerce/loop/no-products-found.php
betheme/woocommerce/loop/pagination.php
betheme/woocommerce/myaccount/downloads.php
betheme/woocommerce/notices/error.php
betheme/woocommerce/notices/success.php
betheme/woocommerce/single-product/add-to-cart/external.php
betheme/woocommerce/single-product/meta.php
betheme/woocommerce/single-product/product-image.php
betheme/woocommerce/single-product/product-thumbnails.php
betheme/woocommerce/single-product/related.php
betheme/woocommerce/single-product/sale-flash.php
betheme/woocommerce/single-product/tabs/description.php
betheme/woocommerce/single-product/tabs/tabs.php
betheme/woocommerce/single-product/title.php
betheme/woocommerce/single-product/up-sells.php
betheme/woocommerce/single-product-reviews.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-08-19 11:40:39 +01:00
Options: ?
Notes: 79
Onboarding: completed

### WooCommerce Payments ###

Version: 4.5.1
Connected to WPCOM: Yes
Blog ID: 197653313
Account ID: acct_1KdcOw2EX2HJae5s

### Action Scheduler ###

Complete: 14,565
Oldest: 2022-07-22 20:12:21 +0100
Newest: 2022-08-18 12:36:52 +0100

Pending: 7
Oldest: 2022-08-18 13:52:38 +0100
Newest: 2022-08-30 02:04:38 +0100

### Status report information ###

Generated at: 2022-08-18 12:42:39 +01:00

Also one more thing on my website the search bar appears in the header like on the left can you help me to make it so it fits right across the center of the websites heade?

Thank you for such a quick fix, ive just updated it and confirms it works brilliantly!

just another thing, which file needs to be edited if we want to replace the main search bar in betheme header and the mobile search bar as I am working on some customisation so may need to integrate this search bar directly in the theme files.

Thats great, looking forward to the update tomorrow, will test and post result here.

Hi,

Yes you’re right, im using the seamless integration option as ON at the moment, so how can i replace the search bar in the mobile version also?

Thanks

I think the plugin seems to have replaced the search bar on the site but not the mobile version of the search bar it seems, please can you advise how I can fix this?

Thank you so much for your help, and great plugin !

Hi Josh,

THanks for replying so quickly, this did the trick:

Just visit Settings->Permalinks, and hit Save.

What was the issue and will this ever need to be repeated?

Ive re-enabled it and if you scroll down on desktop view the toggle switch for the theme shows but doesnt show any menus when clicked onto, neither is there another toggle switch for the mega menu.

And on a mobile device the second menu this plugin produces shows up but when you expand any submenu you cant scroll down.

Is there any other way to integrate this plugin with the betheme? Or is this possible if i purchase the premium plugin

• This reply was modified 2 years, 6 months ago by hql.
• This reply was modified 2 years, 6 months ago by hql.

Also the option: Disable Mobile Toggle Bar: enabled

Pls check the website from a mobile: https://www.thetechbase.co.uk/

its showing the menu in the open state as it should but its not integrating it into the BETHEM menu as it should

I came across your tutorial to integrate this plugin on the BETHEME here: https://www.megamenu.com/documentation/betheme/

I’ve followed your instructions and now my site is showing the menu bar but when you scroll down a little and open the menu via the toggle switch nothing is seen inside, but when I remove the given code from functions.php its back to normal but the menu bar doesn’t display correctly. Can you advise?