I would have to agree with the feedback that Templatic support is terrible. I asked a customization question… a rather simple one that I imagine is pretty common (How to get images to display on the homepage posts excerpts). They replied with a link to buy upgrade services for $59. Seems to me that when you upgrade to a professional theme that some basic support for their themes should be included. It only enhances the theme and allows people to use it more creatively and therefore promote it. As it stands now, without a doubt, I would recommend against templatic. Try Woothemes instead. Similar sites… Just isn’t worth using them especially when they state that they will not refund anything. It’s a great way to not have to deliver. My only other suggestion for the other people that had problems is to file a chargeback with your credit card company.
